I ordered a replacement canopy from this company on April 17th, and was told when the item shipped I would get tracking information on the order on the website. So far no information has been added to my order.
I sure wish I had googled sunjoy and found this site before making my order. I have emailed them several times, they answered me once saying the top was coming from China, something I did not know, I thought since Sunjoy is an American company, and supplies walmart with gazebo's that the top would be coming from the united states, I am in Canada. The canopy cost me almost $200.00, almost as much as I paid for the *** Gazebo. The email they sent also asked if I wanted them to follow up on the order and find out if it has been shipped or not yet.
I replied to the email several times saying yes of course that's what I want you to do, or you can give me a refund. I still have not heard back from them. Then I went back to the website and submitted yet another email, to find out today the email was undeliverable grrrrrr. Now I will call them on the phone tomorrow, which after reading all the complaints on here, is probably going to be a huge waste of time.
So I will have to go to my credit card company to get a reversal, what a freaking hassle. If you are smart you will stay away from this company, and don't buy their product in any store that supplies this brand of Gazebo, and that includes Walmart!!
renfrewite wrote the review because of order processing issue at Sunjoy Industries. Reviewer claimed that he or she lost $192 and wants Sunjoy Industries to issue a full refund.
The most disappointing in user's experience was customer service is non-existent. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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