Product: Sunjoy Industries Shipping Service Clear all filters (0 of 16 reviews match)
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I have been trying to Order parts for my fire-pit(which I have a 2 year service plan),my fire-pit did not come with the hardware I have been trying to get these parts,,I spoke with Rose who assured me will get it to me. 2 weeks went by & I called back because I didn’t...
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1.0
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Sunjoy Industries Shipping Service
I didn't like
  • Poor customer service
#1308636
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i ordered a replacement canopy 3 weeks ago and was sent a ups tracking number. after 2 weeks of waiting and being unable to properly track my shipment, i called fedex and was told that they haven't physically assumed responsibility for the package and to contact the...
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1.0
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Sunjoy Industries Shipping Service
#1079193
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I call SunJoy on June 7 2017 to order a replacement Canopy for my gazebo as they do not last the sun years them up! I placed an order with one of the representatives. $103.99! Will be delivered with in 5 weeks has to come from China! Well the representative said he was...
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Anonymous
Afd3262017

On 8/18/2017 a women called and left a message on my phone that she had just received my complaint from the BBB. She would be the case worker forMy complaint. She was calling ...

1.9
Product
Sunjoy Industries Shipping Service
#1078284
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I purchased a canopy replacement on May 30th thinking that I was getting both pieces(the large canopy and the small top piece). I was only getting the large piece which costs $159. So the day I received the large canopy I ordered the small piece which is $17.99. No...
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Sunjoy Industries Shipping Service
#1069350
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Ordered a 10x12 gazebo replacement with netting and privacy curtain. I was told 7 to 10 days for delivery. It has been 3 weeks and product has no shipped, I have called 4 different times and every time I have been told that the product was in stock at the warehouse and...
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1.8
Product
Sunjoy Industries Shipping Service
#1064694
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A small part that they neglected to include makes it so I cannot finish assembly. They ask for $15 per replacement part and shipping cost. Even though they packaged their item incorrectly. If they neglect to include necessary parts for assembly they should be replace...
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1.3
Product
Sunjoy Industries Shipping Service
I didn't like
  • Missing parts
#1036931
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Sunjoy Industries - Shipping Service Review
Sunjoy Industries - Shipping Service Review
Don't buy from them.Customer service is horrible. They don't honor their warranty. After sending you the wrong parts. They refused to send me the correct ones. They tried to act as if they didn't understand English.But when you're willing to pay for something they...
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Anonymous
Tony

Very rude no help act like they're talking from a script ask to speak to a supervisor the gentleman on the phone kept repeating himself over and over again I persisted to talk...

1.0
Product
Sunjoy Industries Shipping Service
#999728
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I have been waiting over 2 months for my replacement canopy. Website claimed 2-4 weeks delivery time and only after ordering did I find out it would be placed on back order. Customer service is no help and only gives canned responses. Called again today because the...
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Anonymous
tmo

I purchased a new replacement canopy for my gazebo. When I went to put it on I found it didn't fit .When I called and offered to send photos how the hook in the corner was abo...

sunjoy_rep
sunjoy_rep

Hello, we are sorry to hear about your experience, and we'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle for SunNest. Please c...

1.0
Product
Sunjoy Industries Shipping Service
#909022
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I am a very angry custormer since I bought our gazebo at Big Lots in Cincinnati Ohio.Some of the pieces broke and I called the customer service number to get the new parts. I ordered parts for m gazebo 2.5 months ago and have no idea if they will ever arrive. I ave...
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sunjoy_rep
sunjoy_rep

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services....

1.5
Product
Sunjoy Industries Shipping Service
I didn't like
  • No email response from customer service
#857529
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Top Rated Products in Shipping Services Category

After a month told by "customrr service" canopy is on back order. Still receiving noupdstes after 3 more weeks, been on the phone 2 separate times, after sitting on hold for 30 min a time, finally got a promise to refund my money and send a cancellation email...
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sunjoy_rep
sunjoy_rep

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services....

Anonymous
Anonymous

I feel your pain. I ordered a canopy for my 10 x 12 gazebo on April 8th. I never saw an update and I couldn't contact anyone at Sunjoy. I was told to get in contact wit...

1.0
Product
Sunjoy Industries Shipping Service
I didn't like
  • Getting ripped off
#853853
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