Manufacturer: Sunjoy Industries Category: Canopies Clear all filters (3 of 3 reviews match)
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I ordered a replacement canopy for my gazebo that I bought from Walmart 3 years ago. Ordered it on a Friday & received it on the Wednesday. Not even a week for delivery. It came from the states to Canada! The canopy fits perfectly & no problems putting it on. I'm suppose to use 100 words, but My review states everything. Some people just have nothing but bad reviews to give. They only complain, never compliment. Thanks Sunjoy for the great...
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4.5
I liked
  • Promptr service
#851925
Bought this Item from Walmart two years ago.The canopy is a piece of ***. I ordered a new one from Sunjoydirect.com and they charged my Visa and have not sent the item. I was of the understanding that it was not to be charged until the item shipped. They took the payment right away and it's been four weeks and no word of sending or tracking # for the shipment. I have tried many times to contact them with no luck. They give a Canada # to call...
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sunjoy_rep

sunjoy_rep Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services....

Anonymous

Anonymous Finally after 2 months I have my money back! I was told by the company the canopy was coming from China in about 2 to 3 months. It would have been winter by then.

1.7
I didn't like
  • I am frustrated that i cannot get in touch with this company
#847706
I just ordered a replacement canopy a week ago. No response, but the money came out of my credit card immediately. No response to e-mails, no response to phone calls, no response at all. DO NOT ORDER FROM THEIR SITE UNLESS YOU WANT TO KISS YOUR MONEY GOODBYE!!! I just lost my money. If anyone knows how to get a hold of this company please post on this site. I called the store where I purchased the canopy and asked if they could contact Sunjoy....
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sunjoy_rep

sunjoy_rep Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services....

Anonymous

Anonymous This is a phone number that is in the paperwork that I just received with my replacements... Have fun with them... They put you on hold and are very difficult to deal with
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