Product: Sunjoy Industries Gazebo Clear all filters (0 of 27 reviews match)
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Sunjoy Industries - Poor craftsmanship/ no customer service
the paint has come off my 2 yr old gazebo, right down to the bare metal.. sunjoy customer service will not do a thing without a receipt, first carbon receipt lasting 2 yrs,, nope they do not second i dont care if the gazebo is 5 yrs old, this is not acceptable sunjoys...
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Anonymous
Gazebo Rep

Hi, did you really think that at that price it would even last that long. Come on in, we'll rotate your tires for free.

Anonymous
URFunny

Purchased at a tire store? You purchased a gazebo at a tire store? You purchased a gazebo at a tire store? (Trying to comprehend)......".............( still trying to comprehe...

2.2
Product
Sunjoy Industries Gazebo
#1057145
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Bought a grill gazebo - liked it.The cover failed after 4 months, no reason - warranty was 6 months. 1st, home depot screwed around for 2 weeks before telling me I had to contact sunjoy. Sunjoy responded 6 weeks later that the warranty had (now!) expired and sent me a...
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1.8
Product
Sunjoy Industries Gazebo
#1045126
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Sunjoy Industries - Bent parts and top of the canopy too small

Call three different times first time that the guy hang up. The second time the woman kept me on hold for over 25 minutes period while I was on hold with her I called her my cell phone and another woman answered and said she didn't know who I was talking to and if I never received they didn't care blah blah blah they suck
1.0
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Sunjoy Industries Gazebo
#1041500
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Sunjoy Industries - Bent Parts canopy too small won't fit

I called 3 times first time the guy had me take pictures and send them to email and then hung up on me second time the woman kept me on hold for over 25 minutes they're call I got a very nasty woman who said they were not going to do anything even though the thing is brand new I took pictures brand new I am very pissed
Product
Sunjoy Industries Gazebo
#1041336
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Sunjoy Industries Gazebo Review

Purchased revella gazebo from Sam's club online and it was missing mosquito netting, 4 short screens, and the big canopy cover. Tried to contact by phone and number is no longer in use. Sam's club tried to contact Sunfun ind. and both contact numbers they had were no longer in service either. Not a happy camper at this moment.
1.9
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Sunjoy Industries Gazebo
#985315
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The roof on my Essex gazebo #088-1336-8 10/12 Roof is peeling right down to the bare metal and looks very unsightly. It was purchased on May 10/2013. . I tried to call your customer service 3 weeks in a row. I finally got one of your agents today after waiting 45...
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Anonymous
BOB

same *** roof coating all coming off

sunjoy_rep
sunjoy_rep

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services....

Product
Sunjoy Industries Gazebo
#858626
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charging for the 12x12...????? It is under William Goddard 19662 Main st. Caledon,On...L7K 0E1... Have called customer service stayed on line for more than 1/2 ...then the line went dead.???????? I called back..left a message ...as I didnt want to wait that long..and...
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sunjoy_rep
sunjoy_rep

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services....

2.5
Product
Sunjoy Industries Gazebo
I liked
  • To be able to enjoy my new replaced cover
I didn't like
  • Customer service
#857809
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Sunjoy Industries - Still trying to connect to Customer Service
Bought two and returned both - neither fit 10x10 two-tiered canopy. Bought third from U.S. and it was completely the wrong model and definitely not as shown. It cost $35 to ship it back. Have been phoning Sunjoy Canada daily for over a week now: mailbox is either full...
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Stephie2016
Anonymous

After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people ...

sunjoy_rep
sunjoy_rep

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services....

3.3
Papineau Regional County Municipality, Quebec
Product
Sunjoy Industries Gazebo
I didn't like
  • Trying to contact sunjoy
#854732
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Sunjoy Industries Gazebo Review

Bought a gazebo on april 16 hard as heck. To put together pieces werent fitting yhen finally got it up and 1 week later it rained and canopy ripped and frame bent for 400 dollats now fitting with all to replace it the district mansger said it should be taken down eery day
1.0
Details
Product or Service Quality
Product
Sunjoy Industries Gazebo
#842044
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I purchased a Callaway Gazebo on April 4, 2016, on or about 10:04 AM.The gazebo was stood up on or about April 4, at 2:00 PM in the evening, according to the instructions provided inside the box. On Saturday April 9, 2016 around three o'clock in the afternoon, it...
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Prince George, Virginia
Product
Sunjoy Industries Gazebo
#828556
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