Seller: Sunjoy Industries Product: Sunjoy Industries Gazebo Clear all filters (0 of 31 reviews match)
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I bought a Sunjoy gazebo a few months ago in the summer. Not cheap, it cost around $400. This past weekend we had a small amount of snow fall. The entire metal structure collapsed inward. Manual says I have a 1 year warranty. I called sunjoy and they said the warranty...
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1.3
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Sunjoy Industries Gazebo
#1423173
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Sunjoy Industries - Looking for parts for a Florence Gazebo L-GZ205PCO-4

The parts are no longer available.
Product
Sunjoy Industries Gazebo
#1387563
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ordered from Amazon and 6 parts were missing. Amazon stated they could do nothing because the Sunjoy Product came from a third party. (don't they all?) I argued that that product was packaged and shipped from their (Amazon) warehouse which was stated in the add. They...
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4.8
Product
Sunjoy Industries Gazebo
I liked
  • Customer service rep that contacted me
#1354684
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we purchased a gazebo when we put it together 2 of the pieces were broke and damaged.I called for replacement they needed me to send them my receipt.So I tried to send it where the paper told me to send it.But it wouldn't go thru.They called me back 3 months later and...
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Anonymous
cliff

You have to prove the parts were damaged. Sorry that's just the way it is anyone can state I have a broken part.

1.0
Product
Sunjoy Industries Gazebo
I didn't like
  • Poor customer service
  • Way customer service decisions are made
#1354483
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I only had it two weeks before the seans started to cone apart and a total of three weeks before the frame was bent from a heavy rain. I called customer service and the representative didn’t care...She told me it is not made to be in the rain and I should take it down...
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2.2
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Sunjoy Industries Gazebo
#1303504
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Sunjoy Industries - Southwind Gazebo is GARBAGE
Sunjoy Industries - Southwind Gazebo is GARBAGE
I purchased the 12x12 Southwind gazebo in May 2017. It has three tiers and thought it looked very nice. The problem is the bottom tier is not sloped enough and water pools up when it rains. I called and they replaced the tiers, but did not send it until the end of the...
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1.0
Jiaxing Shi, Zhejiang Sheng
Product
Sunjoy Industries Gazebo
I liked
  • Look of the gazebo
I didn't like
  • Poor quality and customer service
#1269148
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Sunjoy Industries - Terrible customer service and poor quality product

Sunjoy Industries - Terrible customer service and poor quality product
Sunjoy Industries - Terrible customer service and poor quality product
Purchased 10x10 gazebo 12/16 didn’t take it out of the box until 3/17. After about 7 months it began to rust and by 4/18 it had rusted through in many places. Inquired about replacement warranty, was told it was on my warranted for 6 months!! They offered no discount or anything to compensate for such poor quality workmanship.
Product
Sunjoy Industries Gazebo
#1247003
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SKU number: 780062983168 Model: L-GZ454PST-C-ST Year and Season: 2013-2015 Store: KMART A wind storm shredded it to bits. So, I contacted La Maria, email address: Csrep6@sunjoygroup.com She was as dumb as they come. Some illegal alien given a part time job with no...
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1.8
Jiaxing Shi, Zhejiang Sheng
Product
Sunjoy Industries Gazebo
#1230170
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Sunjoy Industries - Horrible....do not buy!
Had a hard top sunjoy gazebo. The roof totally inverted and collapased. Was told it could have been ice accumulation thru out the night. How do you possibly avoid that.?? I paid $1;000 and it lasted 2 yrs only!! No satisfaction from customer service at all. Don’t buy...
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Jiaxing Shi, Zhejiang Sheng
Product
Sunjoy Industries Gazebo
#1229608
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Sunjoy Industries - Poor Quality

Purchased L-GZ472PST-I Gazebo - First year the wind shredded the canopy, Purchased a new one and 2nd year, the wind snapped one of the structural post and many on the side bars. One year warranty so I am screwed. Poor quality. They want me to purchase replacement parts but why would I buy more of the same poor quality structural pieces? poor. {{REDACTED}}
3.0
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Product
Sunjoy Industries Gazebo
I liked
  • Price
I didn't like
  • Quallity
#1118969
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