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Resolved: Dont buy from them! | Sunjoy Industries

1.4
Details

Update by user Jan 15

After 9 months, they finally sent my refund check. And it cleared.

It only happened because of Pissed Customer.

Thanks folks. Lesson learned; stay away from Sunjoy Indistries.

Original review posted by user Dec 15, 2019

We purchased a gazebo replacement canopy in May 2019. It did not fit. We returned it.Still waiting for the refund in December 2019. We were told we had to buy a whole new gazebo because they claim not to make that one anymore. Yet they advertise that exact same model everywhere. Crooks
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Resolved
Review
#1732805 Review #1732805 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Suck
Reason of review
Return, Exchange or Cancellation Policy
Loss
$147
Preferred solution
Full refund

DO NOT BUY ANYTHING MADE BY SUNJOY! | Sunjoy Industries in Kailua Kona, Hawaii

1.4
Details
Purchased a garden pergola made by Sunjoy from Lowe's for around $600. Noticed it was starting to rust after about 6 months. Lowe's said it had a 1 year guarantee but to contact the company. They offered to replace the rusted parts, but there were too many and I would have to take it apart and rebuild it. Wasn't worth the effort. Now, a little over a year later, one of the tubes that holds the cover in place has separated. I contacted them again, sent a parts list including the hardware needed and their response was "sorry those parts are out of stock." I'm so tired of getting ripped off buying "outdoor" products that rust and fall apart in less than a year. Shame on Lowe's for selling such junk!
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Review
#1705549 Review #1705549 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
1.8
Details
Gazebo not worth the money - Sunjoy Industries
Gazebo not worth the money - Sunjoy Industries
Gazebo not worth the money - Sunjoy Industries
Gazebo not worth the money - Sunjoy Industries
Gazebo not worth the money - Sunjoy Industries
Gazebo not worth the money - Sunjoy Industries
Gazebo not worth the money - Sunjoy Industries
I bought a gazebo in June 2019 I did not put it up until August 2019 and September 2019 the screws from the post begin to pop out and explode the metal, which is really not metal it's more tin. I order for post and receive them in October, I put the Gazebo backup now...
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Review
#1694923 Review #1694923 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Pros
  • Love the outdoor furniture
Cons
  • Quality of my canopy
  • Defects under 1 year
  • Bad product
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
Tags
  • Sunjoy Gazebo

The worst company I ever dealt with | Sunjoy Industries

They approved and said they were shipping my mosquito netting under my 1 year warranty. Then they needed cover picture to double check on correct model. After that, two days later saying upon review and double checking they denied my warranty. The worst supervisor and staff trained to take advantage of time spent and empty promises with no solution but to pay for part again. Even though under one year purchase.
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Review
#1682659 Review #1682659 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Pros
  • Initial product before failure
Cons
  • Defects under 1 year
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

WORST CUSTOMER SERVICE / COMPANY | Sunjoy Industries

I have been trying since May to order some parts for my gazebo. Cant order them on line of course. You have to do LIVE chat only for them to tell you. I apologize for the wait we are still waiting for production you might want to try back in a month or 2. Then why even display the parts on website. I have wasted so much time I am just going to call it a loss. Take the damn thing down and dispose of it. All summer without a gazebo because of this company. Never again will I purchase anything from them. People stay AWAY!!!!!!
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1 comment
Anonymous
#1757254

I've also receive abysmal service in trying to get replacement parts for a Pergola I purchased. No shade cover all Summer thanks to their rotten customer service and lack of communication.

I purchased this from Walmart.ca.

Sunjoy tells me to go to Walmart for problem, Walmart tells me to go to Sunjoy for solution. Never again!

Review
#1669819 Review #1669819 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Bad customer service
  • Quality of replacement cover
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
Tags
  • Gazebo
1.0
Details
Totally agree with the review I just read - the cover was the wrong size, way too small, and had to be sent back. The second one that they assured me was correct, was also not properly sized. Same experience; tugging, pulling and no luck. Their recommendation at...
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Review
#1661810 Review #1661810 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Phones unattended
  • Could not speak with a representative from the us
  • Product not as described- customer service does nothing
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund
Tags
  • Aka Sunjoy Group

Damaged frame | Sunjoy Industries

1.0
Details
Purchased a gazebo, had it up for 1 month and frame was destroyed. Sent the puctures, receipt and model number. Sorry, not gonna replace frame. Tried to order parts, not available. What a waste of money on this poorly manufactured product. Save your money, time and agony and purchase a good quality back yard product from another company.
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Review
#1642285 Review #1642285 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Terrible quality and customer service
Reason of review
Bad quality
Loss
$200
Preferred solution
Replace damaged parts
Tags
  • Gazebo

Nice product, poor instructions | Sunjoy Industries

The so called detail insets of the assembly aren't large enough to show the detail they were meant to. There is absolutely no information on how the netting curtains go together. Finally got it after unassembly and reassembly a couple times. I do assembly drawings and exploded views for a living. Yours leaves a lot to be desired.
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Review
#1614138 Review #1614138 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Pros
  • Good product
Cons
  • Poor instructions and illustrations
Reason of review
Poor instructions
Loss
$100
Preferred solution
Let the company propose a solution

Horrible Customer Service Expereince - Don't count on warrenty | Sunjoy Industries in Baltimore, Maryland

1.0
Details
Received my Gazebo and learned halfway through I was missing 2 of 3 hardware packages. Called to get the other two and after many hours, emails and calls to follow up, I was told the items have been discontinued. This was a relatively newly purchased item. What this means if they declare the parts as "discontinued", they are not liable for the warranty claims. They changes models frequently. Shame on Biglots, Lowes and others that sell this terrible product.
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Review
#1598565 Review #1598565 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Reason of review
Poor customer service
Loss
$400
Preferred solution
Either give me the rest of the hardware to put up my gazebo or give me a store local to me where I can pick up a new gazebo.

Sunjoy Industries Reviews

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Sunjoy Industries reviews
1.0
Details
I have had nothing but problems with this company and their product. Purchased and set up a new gazebo from this manufacturer 5/18/17. It is 'winterized' every year, utilizing the winter cover, also purchased from them. Upon 'opening' it back up this spring, I noticed...
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Review
#1589561 Review #1589561 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Incompetence
  • Poor customer service
  • Parts discontinued within two years of purchasing the product
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • Sunjoy Gazebo
  • Aka Sunjoy Group
  • Sunnest Services Llc
  • Sunjoy Furniture