Great | Sunjoy Industries in Detroit, Michigan

5.0
Details
Needed a coupler between gas line and burner on a fire table. Cust. service rep was knowledgeable and new right away the part I needed. Received the part works great plus the hose regulator and coupler only cost 15. 00 bucks. Fantastic customer service
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Review
#1615574 Review #1615574 is a subjective opinion of poster.
Product
Sunjoy Industries Fire Pit

Pissed off buyer | Sunjoy Industries

3.3
Details
I purchased the Augusta Fire Pit on March 12, 2019. due to inclement weather in Chicago I did not open box until May 6, 2019. The table top of the fire pit had numerous cracks and missing grout along the edges. I contacted SunJoy/SunNest on May 6th and was given a purchase order #SO403135 showing that my warranty was approved and that a replacement table top will be shipped to me. So far I have contacted customer service at least 5 time along with contacting Big Lots head quarters to receive my replacement. The info I get from SunJoy is that it is being shipped from China, their warehouse is being relocated and I have to wait for shippiong to send a tracking number.
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Review
#1555336 Review #1555336 is a subjective opinion of poster.
Product
Sunjoy Industries Fire Pit
Reason of review
Order processing issue
Loss
$400
Preferred solution
Deliver product or service ordered
Just bought a high top fire pit table that didn't have the *** to turn on. Big Lots said just call and they will send it to you. I call they said it will be 2 months on the part and call back to order it. Terrible service! I wished i could return the table, but I had...
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1 comment
Anonymous
#1557472

The funniest part is they are faking themselves as a U.S. company.

Added “ Sunjoy Group” to their company name and misled customers to throw returns to that innocent company who is registered in Chicago and sells No Canopies. Sunjoy Industries is Fake Fake Fake! Their company is in Mainland China, not Illinois! !

! Don’t be fooled

Review
#1329256 Review #1329256 is a subjective opinion of poster.
Product
Sunjoy Industries Fire Pit
Reason of review
Missing part
Loss
$250
Preferred solution
Price reduction
4.5
Details
I bought a fire pit table and upon assembly discovered that instead of legs 1,2,3 and 4, I had two of leg 1 and no leg 4. The store replaced the fire table and that one was missing the door handles. The last step was to place the screen over the lava rocks (which can...
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Review
#1327640 Review #1327640 is a subjective opinion of poster.
Product
Sunjoy Industries Fire Pit
Pros
  • Original product
Cons
  • Parts were missing
Reason of review
missing parts
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Monroe Slate Steel Fireplace

COMPLETE JUNK | Sunjoy Industries

1.0
Details
COMPLETE JUNK  - Sunjoy Industries
COMPLETE JUNK  - Sunjoy Industries
COMPLETE JUNK  - Sunjoy Industries
COMPLETE JUNK  - Sunjoy Industries
Bought a fire pit at Kmart. When we opened the box Mosaic pieces falling off of table top and Leg broken. Paper inside said DONT CALL KMART. So we threw receipt away. We couldn’t take it back to the store anyway because all sales were final. Sunjoy wants $97 to ship out replacement parts! We only paid $80 for the fire pit to begin with. Their customer service department isn’t even in the US. You can’t understand anyone who you talk to. The lady called my FIVE TIMES in a row trying to return my call. Which thanks for being persistent and wanting to get a hold of me, but I was in a meeting. And 5x in a row is crossing over into harassment territory!!!!
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Review
#1146749 Review #1146749 is a subjective opinion of poster.
Product
Sunjoy Industries Fire Pit
Reason of review
Bad quality
1.0
Details
Fire Pit - Sunjoy Industries
Fire Pit - Sunjoy Industries
Re: ETA T Tracy Here is my latest email to the rep that has been trying not to help me resolve my issue..it has been awhile since we have last talked..I was wondering if I was ever going to be able to use my fire pit. I bought it at the end of Feburary and you sent me...
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Review
#1033470 Review #1033470 is a subjective opinion of poster.
Product
Sunjoy Industries Fire Pit
Cons
  • No replacement price given
  • I am frustrated that i cannot get in touch with this company
  • Product quality
Reason of review
poor customer service, poor quality product..
Loss
$350
Preferred solution
Full refund

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