Product: Sunjoy Industries Customer Care Clear all filters (19 of 19 reviews match)
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Sunjoy Industries - Company not standing behind product!!

Bought my gazabo in September storm went through. Destroying it called the company they said they could replace the pieces. Now it’s April they say the parts are not available. Thanks for not standing behind your product. Oh by the way I didn’t even get to use it!!! Pissed!!
Product
Sunjoy Industries Customer Care
#1233957
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Sunjoy Industries Customer Care Review

Poor customer service and no communication with the warehouse on sending the correct part. Even after sending pictures of what I actually needed. They got it wrong 4 times. Then the refuse to send the correct ones
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Sunjoy Industries Customer Care
#1003360
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After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people is WRONG! I began my ordeal with this company in April. A fire pit that we purchased fell...
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Anonymous
Mrs D

Having the same issue basically. They sent me the wrong product, said they'd credit me in March...still haven't (November now). Have been sending them photos, faxes of recie...

2.0
Product
Sunjoy Industries Customer Care
#947371
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What do you mean, you don't have any in stock until "the spring".When is the spring in Texas. *** excuse and a bit of a smart ***. Couldn't convert inches to feet for me. Quick to say you pay for postage both ways!Figures, people in China aren't sewing till "the...
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Anonymous
owen

So the customer service staff is expected to be able to convert inches to feet, when you can't?? Isn't that basic grade four math? I don't get why that's their issue and not ...

Product
Sunjoy Industries Customer Care
#938057
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Featured

Sunjoy Industries - Nightmare!
Bought a gazebo over 2 months ago and I am still waiting on parts that were not in the original box.While waiting, our semi complete gazebo was thrown by a storm into our neighbors house. I asked SunJoy if they could assist me with this problem and they stated that I...
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Anonymous
Anonymous

Don’t worry all, they eventually sent a new one with all the pieces.

Anonymous
Anonymous

Ummm... Bolt it down! What does that have to do with customer service?

1.3
Germantown, Ohio
Product
Sunjoy Industries Customer Care
I didn't like
  • Bad services
#909515
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Worst customer care I have ever experianced. I have been on the phone half a dozen times, over the course of 2 days, to get a manual to put together a gazebo. When I finally made it through the gaunlet of dropped calls, voice msgs, and being placed on hold, I've been...
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sunjoy_rep
sunjoy_rep

Hello, I am a customer service rep for Sun Nest Services. I am sorry for your frustration. Unfortunately we do not have any manuals in stock that can help put together your ga...

1.0
Product
Sunjoy Industries Customer Care
I didn't like
  • Customer service games
  • Services
  • No email response from customer service
#899236
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I too am having a problem with my tabletop falling apart.I was told that I was supposed to bring the table in during the winter weather. There is nothing in the literature for the table that says this and the table is way too heavy to move. I bought this table at a...
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Stephie2016
Anonymous

After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people ...

sunjoy_rep
sunjoy_rep

Hello,I am a customer service rep with Sun Nest Services LLC, I am sorry you are experiencing trouble our product and that you have been unable to get satisfactory results fro...

Trafford, Pennsylvania
Product
Sunjoy Industries Customer Care
#891200
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Ordered a 2 tier replacement canopy from Drexel in Canada on May 9. I was sent the small part and waited for the large part. Nathan(the customer service rep in Canada) would not return calls nor reply to request for updates. I got in touch with Erica Brinker at the US...
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sunjoy_rep
sunjoy_rep

Customer,I am sorry for the inconveniences cause with our products. I am a customer service rep for Sun Nest Services, LLC I am extremely happy that you were able to get help ...

3.0
Product
Sunjoy Industries Customer Care
I liked
  • To be able to enjoy my new replaced cover
#882331
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Ordered gazebo cover 4/13/16.Credit card was charged on 4/14. Waited until mid May to contact sunjoy. Email went unanswered. Many calls were disconnected after being on a lengthy hold. I eventually got to leave a message that was not returned. Finally spoke to a rep...
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Anonymous
Anonymous

The exact same thing is happening to me right now! placed my order on June 26th, 2016. It is now August 16th and i still do not have my order and its been paid for since June...

Anonymous
Anonymous

I'm having similar issue. Ordered a replacement canopy April 19, 2016. My credit card shows payment being made to Sunjoy on the same day. I have made several attempts in co...

Product
Sunjoy Industries Customer Care
#863537
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Impossible to contact customer service. Will never recommend to anyone.
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Anonymous
Anonymous

Sunnest Services, LLC619 Slack StSteubenville, OH 43952(740) 283-2815ckeiski@sunjoygroup.comgliu@sunjoygroup.com Hours of Operation: Mon - Fri 9:00 am - 5:00 pm, Sat - Sun Clo...

1.8
Etters, Pennsylvania
Product
Sunjoy Industries Customer Care
#854330
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