Product: Sunjoy Industries Customer Care Clear all filters (0 of 23 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
I have no particular qualms about the products, but I do have a very negative view of their aftermarket customer service. The SunNest people, who are customer service handlers, appear to be inept and blithely incompetent. I cannot recommend using Sunjoy products...
Read more
2.0
Product
Sunjoy Industries Customer Care
I liked
  • Product itself
I didn't like
  • Customer aftermarket service
#1304942
Reply to reviews
DO NOT BUY!! They have the worst customer service! Delays and never the same story. Short shipped parts on 2 occasions. No story is ever the same and I am waiting almost a month for a short ship replacement part while I have a Gazebo that I can't use for well over a...
Read more
Anonymous
Anonymous

two months of the same lies about replacement fabric for a canopy.jerks.

Product
Sunjoy Industries Customer Care
#1284392
Reply to reviews
Show

Sunjoy Industries - Wonderful Service

I want to thank you for getting my shipment here today. Everyone at Sunjoy has been extremely helpful. All of the customer service reps were polite and knowledgeable. I have not opened the packages as someone will install for me tomorrow.
Product
Sunjoy Industries Customer Care
#1259053
Reply to reviews
Show

Sunjoy Industries - It was above outstanding

The person in customer care was knowledgeable and very helpful. My order came 4 days sooner than expected.
Product
Sunjoy Industries Customer Care
#1242452
Reply to reviews
Show

Sunjoy Industries - Company not standing behind product!!

Bought my gazabo in September storm went through. Destroying it called the company they said they could replace the pieces. Now it’s April they say the parts are not available. Thanks for not standing behind your product. Oh by the way I didn’t even get to use it!!! Pissed!!
Product
Sunjoy Industries Customer Care
#1233957
Reply to reviews
Show

Sunjoy Industries Customer Care Review

Poor customer service and no communication with the warehouse on sending the correct part. Even after sending pictures of what I actually needed. They got it wrong 4 times. Then the refuse to send the correct ones
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Sunjoy Industries Customer Care
#1003360
Reply to reviews
After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people is WRONG! I began my ordeal with this company in April. A fire pit that we purchased fell...
Read more
Anonymous
Mrs D

Having the same issue basically. They sent me the wrong product, said they'd credit me in March...still haven't (November now). Have been sending them photos, faxes of recie...

2.0
Product
Sunjoy Industries Customer Care
#947371
Reply to reviews
What do you mean, you don't have any in stock until "the spring".When is the spring in Texas. *** excuse and a bit of a smart ***. Couldn't convert inches to feet for me. Quick to say you pay for postage both ways!Figures, people in China aren't sewing till "the...
Read more
Anonymous
owen

So the customer service staff is expected to be able to convert inches to feet, when you can't?? Isn't that basic grade four math? I don't get why that's their issue and not ...

Product
Sunjoy Industries Customer Care
#938057
Reply to reviews
Featured
Sunjoy Industries - Nightmare!
Bought a gazebo over 2 months ago and I am still waiting on parts that were not in the original box.While waiting, our semi complete gazebo was thrown by a storm into our neighbors house. I asked SunJoy if they could assist me with this problem and they stated that I...
Read more
Anonymous
Anonymous

Don’t worry all, they eventually sent a new one with all the pieces.

Anonymous
Anonymous

Ummm... Bolt it down! What does that have to do with customer service?

1.3
Germantown, Ohio
Product
Sunjoy Industries Customer Care
I didn't like
  • Bad services
#909515
Reply to reviews
Worst customer care I have ever experianced. I have been on the phone half a dozen times, over the course of 2 days, to get a manual to put together a gazebo. When I finally made it through the gaunlet of dropped calls, voice msgs, and being placed on hold, I've been...
Read more
sunjoy_rep
sunjoy_rep

Hello, I am a customer service rep for Sun Nest Services. I am sorry for your frustration. Unfortunately we do not have any manuals in stock that can help put together your ga...

1.0
Product
Sunjoy Industries Customer Care
I didn't like
  • Services
  • Customer service games
  • No email response from customer service
#899236
Reply to reviews