Should just shut down | Sunjoy Industries

1.4
Details
When the canopy frame was found bent, I contacted customer service for a replacement part. After 40 minutes waiting, I was informed that none were available and to "check back from time to time". This leaves customers with an unusable product and such a lack of customer support and professionalism is unexcusable.
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Review
#1630827 Review #1630827 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Cons
  • Parts not available
  • Bad cannot get any answers
  • Quallity
Reason of review
Poor customer service
Loss
$120
Preferred solution
send replacement parts
1.6
Details
I would love to know how a company can still supply and sell a bbq gazebo that has no replacement canopy as they have discontinued it.. That to me is deceiving the consumer and ripping them off!! Ive tried since Nov/18 to get a canopy for my BBQ gazebo..#-GG652PST..I...
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Review
#1540410 Review #1540410 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Cons
  • Poor customer service
  • Product not as described- customer service does nothing
  • Poor quality and customer service
Reason of review
discontinued canopy for an item still being sold
Loss
$250
Preferred solution
Full refund

Canopy collapased | Sunjoy Industries

i need the whole top part canopys and steel supports bottom frame is fine
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Review
#1536448 Review #1536448 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Reason of review
Good quality
1.0
Details
Gazebo fell apart in a year and half. 4-15 Sent pictures to Jhan on website-no response 4-10 Sent email asking for response-no response 4-13 Called- spoke to Grace- sent more pics and receipt- Said warranty department will call me 4-25 Email sent to Grace asking for...
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1 comment
Anonymous
#1687491

same issues!!!!!!!! I am CURRENTLY on hold, this after a month after asking for a refund. I call at least once or twice a week- they keep saying someone will contact me

Review
#1534409 Review #1534409 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Reason of review
Poor customer service

Model # | Sunjoy Industries

can you tell me if the model # is stamped on the frame
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Review
#1528676 Review #1528676 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy

Dissatisfied!!! | Sunjoy Industries

1.0
Details
Ordered what I thought was a canopy from a very confusing website SUNJOY GROUP maintains. Curtains showed up. I need the top portion of the gazebo not the sides. Their website shows 257 available, they won't sell them because they are for warranty claims. So I get billed for something I don't need from a company that does not care to help. To return the curtains will cost 15% restocking. Just easier to challenge them on the CC charge. NEVER will I buy garbage from Big Lots when it is a SUNJOY product! Guess you get what you pay for. So, the gazebo I purchased in 2014/2015 is now garbage! More for the landfill!
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Review
#1518163 Review #1518163 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Pros
  • Look of the gazebo
Cons
  • Terrible quality and customer service
Reason of review
Not as described/ advertised
Loss
$108
Preferred solution
Deliver product or service ordered
1.3
Details
QUALITY OF PRODUCT IS TERRIBLE - Sunjoy Industries
QUALITY OF PRODUCT IS TERRIBLE - Sunjoy Industries

Update by user Aug 15, 2018

Have not received any calls or effort on their part to try and resolve or back up their products. Unfortunate.

Original review posted by user Jul 13, 2018

I purchased a gazebo with canopy from them in August of 2013. The canopy, which is only outside for 3 months a year, has not held up for longer than a season. They replaced my second one free of charge because it wasn't even a year old yet. I'm on my 3rd one which they...
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Review
#1302573 Review #1302573 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Cons
  • Terrible quality and customer service
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
Ordered a replacement canopy. Ordered blue, they confirmed blue, but when notice of shipping came thru it listed brown. Thinking it was just a mistake, I called them up to get corrected. It had been less than 1 hour from the time I ordered to the time I called them...
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Review
#1241705 Review #1241705 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Reason of review
Not as described/ advertised

Would never buy again | Sunjoy Industries

1.0
Details
Inferior product. Canopy ripped and they do no warranty unless you give them blood. Their customer service is out of the country so good luck. Never buy any sunjoy product again. Junk.
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Review
#1233954 Review #1233954 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Reason of review
Warranty issue

Sunjoy Industries Reviews

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Sunjoy Industries reviews

Bad quality & bad service | Sunjoy Industries

Bought replacement canopy that didn’t fit properly. After two months and a couple minor rains with moderate winds, totally destroyed. Twice I emailed photos to different email addresses as instructed and both bounced back. Then read some of these reviews very similar to my experience. They’re not legitimate business apparently but have figured out how to dupe people into buying junk from them and then give them a well-orchestrated run around. They’re a disgrace!
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Review
#1135731 Review #1135731 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Reason of review
Bad quality