Not resolved
1.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
2 comments

Update by user May 16, 2016

Took my money and no product yet as of the 20th of April 2016. Cannot get in touch and the my account doesn't let me in!

This scares me! Getting a bit worried about the chance of me receiving the canopy.

I have called both the numbers I provided and no response yet. Frustrated!

Original review posted by user May 14, 2016

Bought this Item from Walmart two years ago. The canopy is a piece of ***.

I ordered a new one from Sunjoydirect.com and they charged my Visa and have not sent the item. I was of the understanding that it was not to be charged until the item shipped. They took the payment right away and it's been four weeks and no word of sending or tracking # for the shipment. I have tried many times to contact them with no luck.

They give a Canada # to call Drexal Industries all I get is a recording to leave a message. I do and it's never answered. I've never in my life been subjected to such awful Customer Service.

If Walmart is going to sell this item I would think that they should at least stock these items. Not a happy camper!

Product or Service Mentioned: Sunjoy Industries Gazebo Canopy.

Reason of review: Poor customer service.

Monetary Loss: $205.

Preferred solution: Deliver product or service ordered.

I didn't like: I am frustrated that i cannot get in touch with this company.

  • Order Number 1461159976
Company wrote 0 private or public responses to the review from May 14, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
sunjoy_rep
Redlands, California, United States #1206171

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services.

Please contact me sramirez@sunjoyonline.com to work towards a resolution.

I would be glad to help you in a timely manner to resolve your issue.

Thank you,

Sylena Ramirez

Anonymous
Niagara Falls, Ontario, Canada #1172388

Finally after 2 months I have my money back! I was told by the company the canopy was coming from China in about 2 to 3 months. It would have been winter by then.

You May Also Like