Sunjoy Industries - Still Waiting for Parts
Purchased the Chatham hard-top gazebo via Amazon in March 2019. I'm in NY and because of weather, etc.
didn't start putting together until beginning of June. When we were almost done, realized the parts (screws, bolts, etc.) did not match the instructions in the booklet. Contacted customer service and the guy had the nerve to ask why I got it in March and didn't put together until now???? Sent email on June 24th with pics of part packages & corresponding pages from instruction manual.
Received response on June 25th saying that the order was approved but there is not specific time as to when parts will ship. Today is August 19th. This product was over $1K and I haven't heard a word from them.
I would not recommend this company to anyone if this is how they treat their customers. If it was approved, why a two month hold-up??????
Reason of review: I still have not received the parts that should have came with product..
Preferred solution: Deliver product or service ordered.
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