Went to Cdn Tire, Walmart, Rona and BMR looking for a replacement canopy. Bought two and returned both - neither fit 10x10 two-tiered canopy.
Bought third from U.S. and it was completely the wrong model and definitely not as shown. It cost $35 to ship it back. Have been phoning Sunjoy Canada daily for over a week now: mailbox is either full or all the agents are busy.
I cannot understand the email address given in English and in French it isn't given at all! Found it online: email@example.com. Here we are days from June and without a canopy.
Not impressed. If there were another company I would use them and skip Sunjoy completely.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Sunjoy Industries and uploaded a picture. The most disappointing about sunjoy industries gazebo from Sunjoy Industries was customer service is non-existent Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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