Sunjoy Industries - Still trying to connect to Customer Service

Went to Cdn Tire, Walmart, Rona and BMR looking for a replacement canopy.Bought two and returned both - neither fit 10x10 two-tiered canopy.

Bought third from U.S. and it was completely the wrong model and definitely not as shown. It cost $35 to ship it back. Have been phoning Sunjoy Canada daily for over a week now: mailbox is either full or all the agents are busy.

I cannot understand the email address given in English and in French it isn't given at all! Found it online: Here we are days from June and without a canopy.

Not impressed.If there were another company I would use them and skip Sunjoy completely.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Diversity of Products or Services
Customer service

  • What I liked
      No items
  • What I disliked
    • Trying to contact sunjoy

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
10 X 10 Gazebo Canopy Replacement
Review category
Furniture and Decor
review #854732

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Aug 30 #1205780 Redlands, California

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services. Please contact me to work towards a resolution. I would be glad to help you in a timely manner to resolve your issue.
Thank you,
Sylena Ramirez

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