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Updated by user Jul 01, 2018

I contacted the BBB as well. The company responded saying it was out of warranty.

That doesn't resolve the fact that this gazebo is poorly designed.

They should go back to the drawing board, create a better design and replace the crap they sold me. Ridiculous!

Original review posted by user Jun 01, 2018

I purchased the 12x12 Southwind gazebo in May 2017. It has three tiers and thought it looked very nice.

The problem is the bottom tier is not sloped enough and water pools up when it rains. I called and they replaced the tiers, but did not send it until the end of the season. Since there is a lot of work involved in taking the panels off and putting them on, I did not put the new tiers on until spring of this year. Guess what, same problem.

I called again and they told me there is nothing they can do since it is out of warranty. How smart they were to not send the replacement until the end of the season last year. They told me to take it down when it rains. Really?

There is a flaw in the design of this gazebo and it's a nightmare. Every time it rains, I have to take a broom and push up the canvas so the water runs off.

Reason of review: Damaged or defective.

Monetary Loss: $436.

Preferred solution: Let the company propose a solution.

Sunjoy Industries Pros: Look of the gazebo.

Sunjoy Industries Cons: Poor quality and customer service.

Location: 1 Wuyi Rd, Jiashan Xian, Jiaxing Shi, Zhejiang Sheng, China, 314100

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