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Purchased this table from SAMs club. The slate tiles are popping off. Sams would not stand behind this product. I have called for over 3 months to the company. Was promised a ( partial) refund. I have not seen my promised refund yet!! My calls are received in the...
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Stephie2016
Anonymous

After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people ...

I didn't like
  • Getting ripped off
#919941
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Featured

Sunjoy Industries - Nightmare!
Bought a gazebo over 2 months ago and I am still waiting on parts that were not in the original box. While waiting, our semi complete gazebo was thrown by a storm into our neighbors house. I asked SunJoy if they could assist me with this problem and they stated that...
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Anonymous
Anonymous

Ummm... Bolt it down! What does that have to do with customer service?

Stephie2016
Anonymous

After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people ...

1.3
Germantown, Ohio
I didn't like
  • Bad services
#909515
Reply to reviews
rivera sonoma somerset was bought from big lots in may 2016, when i put it up the top had holes that look like nail holes and was leaking, called sunjoy, sent receipts on 9 jun 2016 was told it would be shipped in three weeks, 3 weeks later told would be shipped in 3...
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sunjoy_rep
sunjoy_rep

Hello, we are sorry to hear about your experience, and we'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle for SunNest. Please c...

Sunjoy Industries Customer Care Review

Sunjoy Industries
#841244
1.0
Details
Wondering if there's any customer service at all? Their customer service contact email says "we will reply within 2 business days (often much sooner.)" No replies, after multiple attempts. Ordered a canopy replacement, just want to know if it's coming. They wasted no time taking my money.
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Customer service

Walmart Grill Gazebo Cover Review

Sunjoy Industries
#837120
Placed order April 19, 2016, have had to change password to get into account with no shipping info, have sent emails with no response, and have tried calling, with same " please hold" that everyone else complains about. Is government investigating this outfit ? If not, why not!!!
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Delivery Service Review

Sunjoy Industries
#835566
2.4
Details
I ordered and paid for two canopies. It took nearly a month to receive. When I received the package there was only one canopy. After finally locating a number to call it took 20 minutes to resolve. She said she would ship me another canopy. I asked if it could be expedited. She assured me it would be. It took 2.5 weeks to receive.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Sunjoy Industries Canopy Review

Sunjoy Industries
#806211
I've been calling Sun Joy Direct's number for over two weeks from 8:30am-4:30pm and no one picks up, left voicemails and sent an emails and no one has responded. I'm starting to think that there's no customer service....no company is that busy! I'm trying to get a replacement canopy, netting and privacy curtains for L-GZ215PST-A. I can't find the replacement anywhere else....
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I have been waiting over 2 months for my replacement canopy. Website claimed 2-4 weeks delivery time and only after ordering did I find out it would be placed on back order. Customer service is no help and only gives canned responses. Called again today because the...
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Anonymous
tmo

I purchased a new replacement canopy for my gazebo. When I went to put it on I found it didn't fit .When I called and offered to send photos how the hook in the corner was abo...

sunjoy_rep
sunjoy_rep

Hello, we are sorry to hear about your experience, and we'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle for SunNest. Please c...

1.0
#909022
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Worst customer care I have ever experianced. I have been on the phone half a dozen times, over the course of 2 days, to get a manual to put together a gazebo. When I finally made it through the gaunlet of dropped calls, voice msgs, and being placed on hold, I've been...
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sunjoy_rep
sunjoy_rep

Hello, I am a customer service rep for Sun Nest Services. I am sorry for your frustration. Unfortunately we do not have any manuals in stock that can help put together your ga...

1.0
I didn't like
  • Services
  • Customer service games
  • Customer service is non-existent
#899236
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I too am having a problem with my tabletop falling apart. I was told that I was supposed to bring the table in during the winter weather. There is nothing in the literature for the table that says this and the table is way too heavy to move. I bought this table at a...
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Stephie2016
Anonymous

After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people ...

sunjoy_rep
sunjoy_rep

Hello,I am a customer service rep with Sun Nest Services LLC, I am sorry you are experiencing trouble our product and that you have been unable to get satisfactory results fro...

Trafford, Pennsylvania
#891200
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I bought this Gazebo in 2013 and have had nothing but problems with the long and short bars. These are the bars that run horizontal and hold the support for the roof bars. The "welding" job to hold these bars to the post keeps breaking. I'm now on my third set of bars....
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sunjoy_rep
sunjoy_rep

Hello, we are sorry to hear about your experience, and we'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle for SunNest. Please c...

Grimsby, Ontario
#886145
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Ordered a 2 tier replacement canopy from Drexel in Canada on May 9. I was sent the small part and waited for the large part. Nathan(the customer service rep in Canada) would not return calls nor reply to request for updates. I got in touch with Erica Brinker at the US...
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sunjoy_rep
sunjoy_rep

Customer,I am sorry for the inconveniences cause with our products. I am a customer service rep for Sun Nest Services, LLC I am extremely happy that you were able to get help ...

3.0
I liked
  • To be able to enjoy my new replaced cover
#882331
Reply to reviews
Mosquito netting order was taken by someone in Canada who sounded drunk. Couldn't repeat my credit card back to me, but confirmed it was in stock. told me it'll ship in a week. Called the Ohio number. Spoke to a rep, "Gisele" who informed me it was out of stock and b/o...
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Anonymous
wouldliketohelp

Do you have a order# or maybe you would like to give me your name I can try to help you.

1.0
I didn't like
  • Inattentive customer service reps
  • Customer service is non-existent
#881747
Reply to reviews
I purchased a Sonoma 10X12 Gazebo #L-GZ815PST-1 from Big Lots against my better judgment. After unboxing, I discovered 2 defective parts and a considerable amount of hardware missing. Rather than boxing it up and returning it, I tested the Claims Department's ability...
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sunjoy_rep
sunjoy_rep

Customer,I am a customer service rep with SunNest Services, LLC. I am sorry for all the inconveniences you have gone through. I wanted to follow up and make sure that your got...

1.1
I didn't like
  • Untimely
#881267
Reply to reviews