After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people is WRONG! I began my ordeal with this company in April. A fire pit that we purchased fell...Read more
I don't want to dismantle the entire gazebo, I just want to remove the canvas top for the winter. It is next to IMPOSSIBLE, the canvas has no give or stretch to it, so I cannot get the canvas tips where they fit onto the poles to now slide off of the 12 top...Read more
What do you mean, you don't have any in stock until "the spring". When is the spring in Texas. *** excuse and a bit of a smart ***. Couldn't convert inches to feet for me. Quick to say you pay for postage both ways! Figures, people in China aren't sewing till "the...Read more
Sunjoy Industries Customer Care Review
Wondering if there's any customer service at all? Their customer service contact email says "we will reply within 2 business days (often much sooner.)" No replies, after multiple attempts. Ordered a canopy replacement, just want to know if it's coming. They wasted no time taking my money.
Walmart Grill Gazebo Cover Review
Placed order April 19, 2016, have had to change password to get into account with no shipping info, have sent emails with no response, and have tried calling, with same " please hold" that everyone else complains about. Is government investigating this outfit ? If not, why not!!!
Delivery Service Review
I ordered and paid for two canopies. It took nearly a month to receive. When I received the package there was only one canopy. After finally locating a number to call it took 20 minutes to resolve. She said she would ship me another canopy. I asked if it could be expedited. She assured me it would be. It took 2.5 weeks to receive.
Sunjoy Industries Canopy Review
I've been calling Sun Joy Direct's number for over two weeks from 8:30am-4:30pm and no one picks up, left voicemails and sent an emails and no one has responded. I'm starting to think that there's no customer service....no company is that busy! I'm trying to get a replacement canopy, netting and privacy curtains for L-GZ215PST-A. I can't find the replacement anywhere else....
Purchased this table from SAMs club. The slate tiles are popping off. Sams would not stand behind this product. I have called for over 3 months to the company. Was promised a ( partial) refund. I have not seen my promised refund yet!! My calls are received in the...Read more
Sunjoy Industries - Nightmare!
Bought a gazebo over 2 months ago and I am still waiting on parts that were not in the original box. While waiting, our semi complete gazebo was thrown by a storm into our neighbors house. I asked SunJoy if they could assist me with this problem and they stated that...Read more
I didn't like
- Bad services
rivera sonoma somerset was bought from big lots in may 2016, when i put it up the top had holes that look like nail holes and was leaking, called sunjoy, sent receipts on 9 jun 2016 was told it would be shipped in three weeks, 3 weeks later told would be shipped in 3...Read more
I have been waiting over 2 months for my replacement canopy. Website claimed 2-4 weeks delivery time and only after ordering did I find out it would be placed on back order. Customer service is no help and only gives canned responses. Called again today because the...Read more
Worst customer care I have ever experianced. I have been on the phone half a dozen times, over the course of 2 days, to get a manual to put together a gazebo. When I finally made it through the gaunlet of dropped calls, voice msgs, and being placed on hold, I've been...Read more
I too am having a problem with my tabletop falling apart. I was told that I was supposed to bring the table in during the winter weather. There is nothing in the literature for the table that says this and the table is way too heavy to move. I bought this table at a...Read more
I bought this Gazebo in 2013 and have had nothing but problems with the long and short bars. These are the bars that run horizontal and hold the support for the roof bars. The "welding" job to hold these bars to the post keeps breaking. I'm now on my third set of bars....Read more
Do you have something to say about Sunjoy Industries? What happened? What can we help you with?