customer service customer service gazebo replacement canopy sunjoy order parts replacement canopy
1.0
Details
Purchased the Chatham hard-top gazebo via Amazon in March 2019. I'm in NY and because of weather, etc. didn't start putting together until beginning of June. When we were almost done, realized the parts (screws, bolts, etc.) did not match the instructions in the...
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Review
#1627823 Review #1627823 is a subjective opinion of poster.
Reason of review
I still have not received the parts that should have came with product.
Preferred solution
Deliver product or service ordered
Tags
  • Wrong Hardware

Customer "Not Much" Support is horrible | Sunjoy Industries review

1.0
Details
Tried contacting customer support about a missing remote control but I was asked to jump through a ridiculous amount of hoops for their mistake, just to not get the issue resolved and told to take the item back to Costco and let them deal with it. Great company policies you have Sunjoy
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Review
#1622147 Review #1622147 is a subjective opinion of poster.
Pros
  • Non so far
Cons
  • Quality control
  • Customer support
  • Customer service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Replacement parts | Sunjoy Industries review from Brooklyn, New York

2.1
Details
I inquired about parts for my gazebo that I requested originally in the spring. I have waited about 5 months with no communication. My parts are still not in. The representative was polite, but this company has horrible customer service!! I missed the whole summer with no top for my gazebo. Unprofessional company.
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#1620589 Review #1620589 is a subjective opinion of poster.

Sling swing | Sunjoy Industries review

1.0
Details
The canopy breaks everytime the wind blows because the manufacturer made the bolts and connecter out of plastic! Art Van dosen't want to give my money back so everytime it breaks I'm going to have to have art van come out and order replacement parts ! It is a manufacturer defect plain and simple! And then after the one year warranty runs out what then?? Had another swing previously for 6 years and never had the canopy break. Not happy with Sunjoy OR Art Van ! And when you call no one answers ! Poor customer service!
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Review
#1615729 Review #1615729 is a subjective opinion of poster.
Pros
  • I liked the look of the product and thought it suited my needs
Cons
  • Quality of product
  • Customer service sucks
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
Tags
  • Sunjoy Canopy Replacement

Great | Sunjoy Industries review from Detroit, Michigan

5.0
Details
Needed a coupler between gas line and burner on a fire table. Cust. service rep was knowledgeable and new right away the part I needed. Received the part works great plus the hose regulator and coupler only cost 15. 00 bucks. Fantastic customer service
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#1615574 Review #1615574 is a subjective opinion of poster.
Product
Sunjoy Industries Fire Pit

Nice product, poor instructions | Sunjoy Industries review

The so called detail insets of the assembly aren't large enough to show the detail they were meant to. There is absolutely no information on how the netting curtains go together. Finally got it after unassembly and reassembly a couple times. I do assembly drawings and exploded views for a living. Yours leaves a lot to be desired.
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Review
#1614138 Review #1614138 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Pros
  • Good product
Cons
  • Poor instructions and illustrations
Reason of review
Poor instructions
Loss
$100
Preferred solution
Let the company propose a solution

Problem with umbrella base | Sunjoy Industries review from Bowmanville, Ontario

I bought a umbrella base a few months back and the paint is gone in some parts , the base is also chipped and it does not stay straight Product number is 088-0082-6 Model No. L-UB418PCM
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#1611406 Review #1611406 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$70
Preferred solution
Full refund
1.0
Details
this is the actual email correspondence that i had with the Sunjoy Rep. this company sucks big time. Read the email chain from the bottom up. Your request (76848) has been updated. To add additional comments, reply to this email. Holden (Sunjoy Group) Aug 2, 00:11 CDT...
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Review
#1610020 Review #1610020 is a subjective opinion of poster.
Product
Sunjoy Industries Pergola
Pros
  • I liked the look of the product and thought it suited my needs
Cons
  • Missing parts
Reason of review
Poor customer service
Loss
$8
Preferred solution
Let the company propose a solution

Waiting for refund over a month. still have not received | Sunjoy Industries review

2.1
Details
I purchased a replacement canopy and unfortunately received the wrong item. I returned it over a month ago and still have yet to receive a refund. I have called and left voice messages, sent emails, chatted online with customer service, all to no avail. I still have yet to receive my refund of over $120.00. I am very upset with their service. I need to order the correct replacement canopy (which they claim to have in stock) but unfortunately I am hesitant to ever order from this company again. I am a very frustrated customer.
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Review
#1609131 Review #1609131 is a subjective opinion of poster.
Product
Sunjoy Industries G-gz107pst-06 Gazebo Canopy
Pros
  • Original product
  • Have product needed
Cons
  • Customer service stinks
  • Phones unattended
Reason of review
Return, Exchange or Cancellation Policy
Loss
$130
Preferred solution
Full refund
Tags
  • Sunjoy Industries Outdoor Gazebo
1.0
Details
purchased Oakmont gazebo 10x12 on june 24 2019 paid to have it put up because I am not able to do it. checked to make sure all parts were there,got to the last part to be installed that is the small canopy on top.discovered one corner on canopy was ripped,took pics and...
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Review
#1608598 Review #1608598 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer aftermarket service
  • Customer service is non-existent
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution