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Sunjoy Industries - Customer service is liars
Sunjoy Industries - Customer service is liars
Sunjoy Industries - Customer service is liars
I bought a ceramic table and during installation, I found of the tiles cracked. Per the directions, I called them immediately (5/5/18). I uploaded pictures and receipt as requested and was told someone would get back to me when approved, nothing from company. Called on...
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1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Warranty
  • Poor quality and customer service
  • Even customer service says they are flooded with calls
#1301987
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Sunjoy Industries - Replacement product and customer service
Sunjoy Industries - Replacement product and customer service
On July 13, 2018 we purchased a outdoor table weighing about 100 (+) lbs. We put the table together, and upon turning the table over to stand it on it's legs the ceramic table top was cracked. I immediately called the customer service # located in the box for...
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1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Terrible quality and customer service
#1324483
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I have no particular qualms about the products, but I do have a very negative view of their aftermarket customer service. The SunNest people, who are customer service handlers, appear to be inept and blithely incompetent. I cannot recommend using Sunjoy products...
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2.0
I liked
  • Product itself
I didn't like
  • Customer aftermarket service
#1304942
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Sunjoy Industries - QUALITY OF PRODUCT IS TERRIBLE
Sunjoy Industries - QUALITY OF PRODUCT IS TERRIBLE
I purchased a gazebo with canopy from them in August of 2013. The canopy, which is only outside for 3 months a year, has not held up for longer than a season. They replaced my second one free of charge because it wasn't even a year old yet. I'm on my 3rd one which they...
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1.3
I didn't like
  • Terrible quality and customer service
#1302573
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we purchased a gazebo when we put it together 2 of the pieces were broke and damaged.I called for replacement they needed me to send them my receipt.So I tried to send it where the paper told me to send it.But it wouldn't go thru.They called me back 3 months later and...
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Anonymous
cliff

You have to prove the parts were damaged. Sorry that's just the way it is anyone can state I have a broken part.

1.0
I didn't like
  • Poor customer service
  • Way customer service decisions are made
#1354483
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ordered from Amazon and 6 parts were missing. Amazon stated they could do nothing because the Sunjoy Product came from a third party. (don't they all?) I argued that that product was packaged and shipped from their (Amazon) warehouse which was stated in the add. They...
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4.8
I liked
  • Customer service rep that contacted me
#1354684
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DO NOT BUY!! They have the worst customer service! Delays and never the same story. Short shipped parts on 2 occasions. No story is ever the same and I am waiting almost a month for a short ship replacement part while I have a Gazebo that I can't use for well over a...
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Anonymous
Anonymous

two months of the same lies about replacement fabric for a canopy.jerks.

#1284392
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Sunjoy Industries - Southwind Gazebo is GARBAGE
Sunjoy Industries - Southwind Gazebo is GARBAGE
I purchased the 12x12 Southwind gazebo in May 2017. It has three tiers and thought it looked very nice. The problem is the bottom tier is not sloped enough and water pools up when it rains. I called and they replaced the tiers, but did not send it until the end of the...
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1.0
Jiaxing Shi, Zhejiang Sheng
I liked
  • Look of the gazebo
I didn't like
  • Poor quality and customer service
#1269148
Reply to reviews
I have been trying to Order parts for my fire-pit(which I have a 2 year service plan),my fire-pit did not come with the hardware I have been trying to get these parts,,I spoke with Rose who assured me will get it to me. 2 weeks went by & I called back because I didn’t...
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1.0
I didn't like
  • Poor customer service
#1308636
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Contact Sunjoy Industries

Mailing Address:
SunNest Services LLC
27040 San Bernardino Ave
Redlands, California 92374-5023
United States
Phone:
(866) 578-6569
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Sunjoy Industries Products and Services

All Sunjoy Industries Products
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
I opened my Dashley hard top gazebo, there were so many flaws with it I was shocked.. I contacted the company, sent in my email with my pictures. Email response asked for my phone number. I gave my number, no call that week. Emailed my number again. Still no call! I...
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Anonymous
Janelle

I purchased a gazebo and it would not stand kept falling over.Same thing they said they would replace sent me a email. 2 months later nothing. I emailed a nasty message. They ...

1.3
#1085437
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