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Sunjoy Industries - Customer service is liars
Sunjoy Industries - Customer service is liars
Sunjoy Industries - Customer service is liars
I bought a ceramic table and during installation, I found of the tiles cracked. Per the directions, I called them immediately (5/5/18). I uploaded pictures and receipt as requested and was told someone would get back to me when approved, nothing from company. Called on...
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1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Poor quality and customer service
  • Even customer service says they are flooded with calls
  • Warranty
#1301987
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Sunjoy Industries - QUALITY OF PRODUCT IS TERRIBLE
Sunjoy Industries - QUALITY OF PRODUCT IS TERRIBLE
I purchased a gazebo with canopy from them in August of 2013. The canopy, which is only outside for 3 months a year, has not held up for longer than a season. They replaced my second one free of charge because it wasn't even a year old yet. I'm on my 3rd one which they...
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1.3
I didn't like
  • Terrible quality and customer service
#1302573
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Sunjoy Industries - Southwind Gazebo is GARBAGE
Sunjoy Industries - Southwind Gazebo is GARBAGE
I purchased the 12x12 Southwind gazebo in May 2017. It has three tiers and thought it looked very nice. The problem is the bottom tier is not sloped enough and water pools up when it rains. I called and they replaced the tiers, but did not send it until the end of the...
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1.0
Jiaxing Shi, Zhejiang Sheng
I liked
  • Look of the gazebo
I didn't like
  • Poor quality and customer service
#1269148
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Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
I opened my Dashley hard top gazebo, there were so many flaws with it I was shocked.. I contacted the company, sent in my email with my pictures. Email response asked for my phone number. I gave my number, no call that week. Emailed my number again. Still no call! I...
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Anonymous
Janelle

I purchased a gazebo and it would not stand kept falling over.Same thing they said they would replace sent me a email. 2 months later nothing. I emailed a nasty message. They ...

1.3
#1085437
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Sunjoy Industries - Terrible customer service and poor quality product

Sunjoy Industries - Terrible customer service and poor quality product
Sunjoy Industries - Terrible customer service and poor quality product
Purchased 10x10 gazebo 12/16 didn’t take it out of the box until 3/17. After about 7 months it began to rust and by 4/18 it had rusted through in many places. Inquired about replacement warranty, was told it was on my warranted for 6 months!! They offered no discount or anything to compensate for such poor quality workmanship.
#1247003
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DO NOT BUY!! They have the worst customer service! Delays and never the same story. Short shipped parts on 2 occasions. No story is ever the same and I am waiting almost a month for a short ship replacement part while I have a Gazebo that I can't use for well over a...
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Anonymous
Anonymous

two months of the same lies about replacement fabric for a canopy.jerks.

#1284392
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I was looking forward to enjoying the new gazebo but while putting it together found that 4 crucial parts were missing from box. Called Sunjoy, was told that the replacement parts would be sent out immediately and I would receive within 7 to 10 days as these parts were...
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Anonymous
Anonymous

I'm going through the same nightmare with this company.

1.0
#1279279
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Sunjoy Industries - Horrible....do not buy!
Had a hard top sunjoy gazebo. The roof totally inverted and collapased. Was told it could have been ice accumulation thru out the night. How do you possibly avoid that.?? I paid $1;000 and it lasted 2 yrs only!! No satisfaction from customer service at all. Don’t buy...
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Jiaxing Shi, Zhejiang Sheng
#1229608
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Called because parts were damages. Sent me a claim to fill out . Tried to fax info. Fax number disconnected. I called to get a new fax number. Waited 10 minutes for just someone to give me a current fax. This is WRONG FAX NUMBER was on a letter head that they emailed...
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#1282843
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Contact Sunjoy Industries

Mailing Address:
SunNest Services LLC
27040 San Bernardino Ave
Redlands, California 92374-5023
United States
Phone:
(866) 578-6569
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Sunjoy Industries Products and Services

All Sunjoy Industries Products
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Sunjoy Industries - Pissed

Worst company ever. DONT BUY ANYTHING FROM THEM
#1266887
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