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Sunjoy Industries - Customer service is liars
Sunjoy Industries - Customer service is liars
Sunjoy Industries - Customer service is liars
I bought a ceramic table and during installation, I found of the tiles cracked. Per the directions, I called them immediately (5/5/18). I uploaded pictures and receipt as requested and was told someone would get back to me when approved, nothing from company. Called on...
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Company wrote 0 private or public responses to the review from Jul 12.
1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Poor quality and customer service
  • Way customer service decisions are made
  • Even customer service says they are flooded with calls
#1301987
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Sunjoy Industries - Collapsed Sunjoy Patio Gazebo - Don't Buy This Product
Sunjoy Industries - Collapsed Sunjoy Patio Gazebo - Don't Buy This Product
At first I was really happy with the Sunjoy patio gazebo. It was pretty to look at and I thought it would last and be weatherproof, according to the product specs. Unfortunately, it completely collapsed at the first snowfall. The metal rods all bent and it is...
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Company wrote 0 private or public responses to the review from Nov 16.
1.0
I didn't like
  • Response from customer service
  • Parts were missing
  • Customer aftermarket service
#1401983
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Sunjoy Industries - Replacement product and customer service
Sunjoy Industries - Replacement product and customer service
On July 13, 2018 we purchased a outdoor table weighing about 100 (+) lbs. We put the table together, and upon turning the table over to stand it on it's legs the ceramic table top was cracked. I immediately called the customer service # located in the box for...
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Company wrote 0 private or public responses to the review from Aug 08.
1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Terrible quality and customer service
#1324483
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I had a similar and horrendous experience with Sunjoy. It cost $254 and nearly $500 with assemble. It completely collapsed and the steel frames broke in the first snow of the season. They advertise their product as: "Supported by durable, powder-coated steel frames...
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Company wrote 0 private or public responses to the review from Nov 16.
#1402040
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I bought a Sunjoy gazebo a few months ago in the summer. Not cheap, it cost around $400. This past weekend we had a small amount of snow fall. The entire metal structure collapsed inward. Manual says I have a 1 year warranty. I called sunjoy and they said the warranty...
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Company wrote 0 private or public responses to the review from 34 minutes ago.
1.3
#1423173
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Terrible Customer service from out of the country. Called back in the beginning of July after purchasing a Gazebo of theirs that was missing 2 of the curtains. They requested I email them a copy of my receipt & they would email to processor & send me free of change...
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Company wrote 0 private or public responses to the review from Sep 28.
I didn't like
  • Way customer service decisions are made
  • Could not speak with a representative from the us
  • Response from customer service
#1368416
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Sunjoy Industries - Replacement parts

They could not hear me
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 17.
#1384135
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Sunjoy Industries - QUALITY OF PRODUCT IS TERRIBLE
Sunjoy Industries - QUALITY OF PRODUCT IS TERRIBLE
I purchased a gazebo with canopy from them in August of 2013. The canopy, which is only outside for 3 months a year, has not held up for longer than a season. They replaced my second one free of charge because it wasn't even a year old yet. I'm on my 3rd one which they...
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Company wrote 0 private or public responses to the review from Jul 13.
1.3
I didn't like
  • Terrible quality and customer service
#1302573
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I have no particular qualms about the products, but I do have a very negative view of their aftermarket customer service. The SunNest people, who are customer service handlers, appear to be inept and blithely incompetent. I cannot recommend using Sunjoy products...
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Company wrote 0 private or public responses to the review from Jul 16.
2.0
I liked
  • Product itself
I didn't like
  • Customer aftermarket service
#1304942
Reply to reviews

Contact Sunjoy Industries

Mailing Address:
SunNest Services LLC
27040 San Bernardino Ave
Redlands, California 92374-5023
United States
Phone:
(866) 578-6569
More
we purchased a gazebo when we put it together 2 of the pieces were broke and damaged.I called for replacement they needed me to send them my receipt.So I tried to send it where the paper told me to send it.But it wouldn't go thru.They called me back 3 months later and...
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Company wrote 0 private or public responses to the review from Sep 13.
Anonymous
cliff

You have to prove the parts were damaged. Sorry that's just the way it is anyone can state I have a broken part.

1.0
I didn't like
  • Poor customer service
  • Way customer service decisions are made
#1354483
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