Sunjoy Industries
Sunjoy Industries Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunjoy Industries has a 1.7 star rating from 206 reviews with only 18% likely to recommend; consumers report widespread dissatisfaction and concerns about high price and returns.
Key Takeaways for Future Customers
- Read Sunjoy Industries reviews and inspect boxes before leaving store.
- Expect delays or no response when seeking replacement parts or refunds.
- Consider availability of local repair or fabrication before purchase.
Negative Feedback / Risk Areas
- Poor customer service and long/no email or phone responses.
- Difficulty obtaining replacement parts and refunds, and frustrating return policy.
- Product quality issues: damaged or mismatched parts and canopy failures.
Positive Feedback
Some buyers liked the look and prompt shipping; a few reported successful part shipments and satisfactory installations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunjoy Industries has a 1.7 star rating from 206 reviews with only 18% likely to recommend; consumers report widespread dissatisfaction and concerns about high price and returns.
Key Takeaways for Future Customers
- Read Sunjoy Industries reviews and inspect boxes before leaving store.
- Expect delays or no response when seeking replacement parts or refunds.
- Consider availability of local repair or fabrication before purchase.
Negative Feedback / Risk Areas
- Poor customer service and long/no email or phone responses.
- Difficulty obtaining replacement parts and refunds, and frustrating return policy.
- Product quality issues: damaged or mismatched parts and canopy failures.
Positive Feedback
Some buyers liked the look and prompt shipping; a few reported successful part shipments and satisfactory installations.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
- - Damaged beam arrived cracked with a sheared bolt stuck.
- - No response from Sunjoy via website, phone, or email; wedding use canceled.
one of the beams for our pergola arrived damaged and used, beam was cracked, a sheared bolt was in one of the screw holes, which we couldn't extract. The manual and website said customer service was available 7 days a week.
We tried sending multiple messages via the website, no response. We tried calling the toll free number it was canned voicemail, suggesting we try the email. We tried email, got some generic reply to send a photo of the manual, copy of the order, and a picture of the damaged beam, which we sent. To date no reply from the email exchange.
Probably will never get a response or the needed replacement part.
We were originally going to use the pergola for a wedding celebration, which is now a no-go. Do not purchase from Sunjoy, if something breaks or you get damaged pieces you're on your own.
- Non-existent quality control on parts
- No customer service
Preferred solution: just a replacement part, the pergola is useless without it the missing beam
User's recommendation: Do not purchase from Sunjoy unless you have a metal fabrication and wood working shop available to fix damaged parts, you're good at welding and fabricating, which if you were, you'd probably just build it yourself anyway
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Parts needed
- - Bought a gazebo from Big Lots in August 2024 with broken pieces.
- - It's under warranty, but replacement parts weren't delivered after requests.
Company fixed the issue and I have been provided with apology. Finally received all 4 pieces
It's still under warranty. I emailed them but didn't receive all the parts I needed. I emailed them again; they said they would resend but never did. So I called, and they hung up on me and blocked me from calling, and no one answers my emails.
It took me a while to save up for this gazebo; it's just me alone. So I can't afford to just throw it away and buy another.
I'm going to look into what else I can do, call the news, or file a complaint in court. It hurts when you have nothing, just trying to get a little joy in your life, but a company like Sunjoy can do this to people and get away with it.
User's recommendation: Take your hard earned money elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service EVER
- - Two 10x10 and two 10x12 were promised; all are 10x10.
- - Flyer says STOP-DO NOT RETURN TO RETAILER.
- - I sent photos, yet they keep asking the same questions.
They have done everything possible to have me jump through hoops to get this taken care of. I'm actually at the point that I'm finished.
I'll make do with the product I have and figure the rest out.
I will NEVER purchase from them again or recommend that anyone else does. That's what I get for impulse buying.
Once they were hung we realized that they were all 10x10. Since the flyer in the box said STOP-DO NOT RETURN TO RETAILER I reached out the the company and asked for another panel so I could complete my project since I was short. I have sent them multiple pictures multiple times including the box, my receipt, the price label and the QR code and they keep coming back and asking me the same questions. Can you say "bots"?
The last one said I needed to take all the panels down (not easy to do) and measure them, showing the ruler as I do so.
So now I have to submit videos? If I had my way I'd take the whole thing back to the store but apparently I can't do that.
User's recommendation: Check the box before you leave the store
Staunton, Virginia
Instruction and girl rack
It was missing when I brought the grill. So I am trying to order one so I can grill. I am also missing the instruction
User's recommendation: I need part M
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service.
- - Pergola arrived on time and material looked good.
- - Bracket caused beams to bow after installation; Sunjoy support was unresponsive.
I recently purchased a Pergola through Sunjoy. Product arrived on time and the material appeared to be good quality.
I began putting the Pergola together and ran into an issue with a bracket. After installing the bracket, it caused the beams to bow really bad. I made sure that the Pergola was squared and the beams were still bowing really bad. I tried contacting Sunjoy, email only, and did not receive a response until a week later.
During this time, I located another email and made contact with customer service. I expressed my concerns with the part not properly fitting. The responses were very generic and not helpful. I requested for a phone number so that I could speak with someone and the agent ceased communications with me.
I found another email for refunds. I received a quick response and directions on how to return the product. The second I requested to speak with someone, communications with this agent ceased. I have tried calling the only number listed, and am disconnected after selecting an option.
This has been the worse customer service I have experienced. I simply need a bracket with the correct measurements, and I cant get anyone from Sunjoy to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service call ever
- - The rep seemed inexperienced and slow.
- - I had trouble buying a light and using points.
- - Recap said I was confused and didn't give email; it was emailed.
The rep seemed inexperienced. I said I was a customer of sunjoy and I offered him my email.
His responses took way too long. I explained to him I was having trouble trying to purchase a light and wanted to redeem some points.
He couldn't grasp that.
What bothers me is that he said in his recap of our call that I was confused and I didn't give him my email. Odd that his recap was sent to my email address.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement parts for my gazebo
- - Spoke with a rep about 45 seconds; they asked for my email.
- - Four hours later, an email asked what my issue was.
- - Day three and there is no reply yet.
Spoke with a customer representative for about 45 seconds, they asked for my email. After about four hours, I received an email from them asking me what my issue was?
The next day they responded to that email asking me what parts I needed to order.
I gave them a list of parts that I needed to order. This is day three and I havent received a response yet.
Howell Township, New Jersey
Can’t get a replacement part
- - They reached out by email and phone, but received no help or solutions.
- - Cannot obtain a replacement part; the gazebo must be discarded.
I have reached out to this company via email and by phone. They have not even attempted to help or offer any solutions.
I have a gazebo from them that now have to be thrown away because of the ability to get a replacement part.
This is horrible. And they dont care
User's recommendation: Don’t purchase anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
I'm out of my monies and out of my product since January
I've been waiting on my $98 jacket I sent back to cal. Front desk. Got my USPS receipt ,it's been since January
User's recommendation: Minus0
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged gazebo
- - Gazebo destroyed by wind and rain.
- - Rivets ripped from posts; crossbars and brackets bent.
- - Windscreen and tarp torn.
- - Canopy top mounting bracket bent.
We owned the canopy for 3 weeks, a massive wind storm come through and destroyed it. Said company tells us it is not covered under warranty
Complete destruction of gazebo due to very high wind and rain. Rivets ripped out of post, cross bars bent and attachment brackets were bent.
Windscreen and exterior tarp are torn. Top mounting bracket is also bent for the canopy.
- Very good quality product
- We love the ease to put together
- Unaware of how much damage could be done because of high winds
- Was anchored into concrete and still ripped from the ground
Preferred solution: Replacement gazebo.
User's recommendation: Warranty replacement
Parts
- - Parts ordering and payment failed; order never placed.
- - No support contact or help provided.
- - Pergola is rusted and broken; shipping charges apply.
Absolutely ridiculous trying to order and pay for parts!
Never did get them ordered!!!
No call no help waste of time and money if I could tear the damn pergola down and send it back I would!!! Highly pissed off!!
The whole top rusted And broke now I cant get help getting parts and they want to charge me and charge for shipping! F that!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed helping operating Air cove
- - Customer requests a phone call for setup help.
- - They want to know how to change the temperature; it resets to 95/95.
- - No water is coming out of the unit.
I need someone to call me, please, because I need to know how to operate this unit. How do I change the temperature on it?
I change the numbers, and it goes back to 95 and 95. No water comes out of it.
Preferred solution: Instructions
Still waiting on an answer to find the right replacement canopy
I have an older 10x12 unit and I would like to know if I can make another canopy work with being a little handy work. No answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to order parts for gazebo
I would like to replace the hardware for my gazebo. Some of my nuts, bolts, and screws were rusted (my fault).
- Just need some held ordering replacement hardware
Preferred solution: Purchase gazebo hardware
User's recommendation: Don't leave your box exposed to the elements Too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYOU SUCK!!!!!!!!!!!
Sucked. I watched the video.
8 pieces to put together, more than 100.
I would not have purchased had I known. I was lied to and will not ever purchase a Sunjoy product again.
- False advertising
Preferred solution: 300 to put together
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWanting to understand their approach to customer service
I received a damaged part to my gazebo. I told them I didn't want a replacement part but would like some consideration when I purchased the screening and curtains.
I spoke to Ms. Cui and Ms. Zhang.
Both seemed to be bots giving me automated answers to every question I posed to them. Has anyone else has this experience?
Preferred solution: Credit towards screening and curtains
User's recommendation: stay away from this product unless you save a large deal of money on one.
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Sunjoy Industries is ranked 473 out of 4677 in Furniture and Decor category
USA, Worldwide, Canada
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I am having the same issue with no help from the company at all. There customer satisfaction means nothing to them. I am pissed