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Sunjoy Industries - Company not standing behind product!!

Bought my gazabo in September storm went through. Destroying it called the company they said they could replace the pieces. Now it’s April they say the parts are not available. Thanks for not standing behind your product. Oh by the way I didn’t even get to use it!!! Pissed!!
#1233957
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Sunjoy Industries - Would never buy again

Inferior product. Canopy ripped and they do no warranty unless you give them blood. Their customer service is out of the country so good luck. Never buy any sunjoy product again. Junk.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1233954
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Purchased this Gazebo. SKU number: 780062983168 Model: L-GZ454PST-C-ST Year and Season: 2013-2015 Store: KMART A wind storm shredded it to bits. So, I contacted La Maria, email address: Csrep6@sunjoygroup.com She was as dumb as they come. Some illegal alien given a...
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1.8
Jiaxing Shi, Zhejiang Sheng
#1230170
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Sunjoy Industries - Horrible....do not buy!
Had a hard top sunjoy gazebo. The roof totally inverted and collapased. Was told it could have been ice accumulation thru out the night. How do you possibly avoid that.?? I paid $1;000 and it lasted 2 yrs only!! No satisfaction from customer service at all. Don’t buy...
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Jiaxing Shi, Zhejiang Sheng
#1229608
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We purchased a gazebo from biglots on 4/2/17. After a few months, the fabric canopy started separating on several seams. We contacted sunjoy and were advised we had a 1 year warranty. They wanted pictures and a receipt. Since we couldn't find the receipt from 8 months...
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1.0
#1194787
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Sunjoy Industries - COMPLETE JUNK
Sunjoy Industries - COMPLETE JUNK
Sunjoy Industries - COMPLETE JUNK
Sunjoy Industries - COMPLETE JUNK
Bought a fire pit at Kmart. When we opened the box Mosaic pieces falling off of table top and Leg broken. Paper inside said DONT CALL KMART. So we threw receipt away. We couldn’t take it back to the store anyway because all sales were final. Sunjoy wants $97 to ship...
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1.0
#1146749
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Bought replacement canopy that didn’t fit properly. After two months and a couple minor rains with moderate winds, totally destroyed. Twice I emailed photos to different email addresses as instructed and both bounced back. Then read some of these reviews very similar...
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#1135731
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Purchased L-GZ472PST-I Gazebo - First year the wind shredded the canopy, Purchased a new one and 2nd year, the wind snapped one of the structural post and many on the side bars. One year warranty so I am screwed. Poor quality. They want me to purchase replacement parts...
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3.0
I liked
  • Price
I didn't like
  • Quallity
#1118969
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Sunjoy Industries - SunJunk S-GZ001 SunJoy Gazebo
Would NOT recommend this item, Purchased in May 29, will be throwing it out tomorrow. Minor 10 min storm just came through and crumbled it like toothpicks. It was assembled and staked way beyond the recommendations. D rings, for the stake lines,tore out of the canopy...
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Anonymous
Anonymous

I'm sorry but that photo makes the situation look hilarious.I'm surprised the ruby slippers aren't sticking out from the bottom of one side.That's a pretty cheap price ; you p...

1.3
I didn't like
  • Inferior quility
#1096974
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Contact Sunjoy Industries

Mailing Address:
SunNest Services LLC
27040 San Bernardino Ave
Redlands, California 92374-5023
United States
Phone:
(866) 578-6569
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Sunjoy Industries Products and Services

All Sunjoy Industries Products
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
I opened my Dashley hard top gazebo, there were so many flaws with it I was shocked.. I contacted the company, sent in my email with my pictures. Email response asked for my phone number. I gave my number, no call that week. Emailed my number again. Still no call! I...
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Anonymous
Janelle

I purchased a gazebo and it would not stand kept falling over.Same thing they said they would replace sent me a email. 2 months later nothing. I emailed a nasty message. They ...

1.3
#1085437
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