Sunjoy Industries
Sunjoy Industries Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunjoy Industries has 1.8 star rating based on 313 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Sunjoy Industries to a friend or colleague.
- Rating Distribution
Pros: I liked the look of the product and thought it suited my needs, Look of the gazebo, To be able to enjoy my new replaced cover.
Cons: Customer service, Poor customer service, Poor quality and customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunjoy Industries has 1.8 star rating based on 313 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Sunjoy Industries to a friend or colleague.
- Rating Distribution
Pros: I liked the look of the product and thought it suited my needs, Look of the gazebo, To be able to enjoy my new replaced cover.
Cons: Customer service, Poor customer service, Poor quality and customer service.Recent recommendations regarding this business are as follows: "Minus0", "Don’t purchase anything from this company", "Don't leave your box exposed to the elements Too", "Read the reviews prior to purchasing anything from SUNJOY", "Warranty replacement".
Most users want Sunjoy Industries to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sunjoy Industries Reviews
"I just love it"
Id been looking for an outdoor set for my terrace for a long time and finally got this at a reasonable price from Sunjoy. Shipping was immediate, and it...
"Parts needed"
I purchased a gazebo form biglots August 2024. We went to put it together broken pieces. It's still under warranty I emailed them but didn't receive all the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
Parts needed
I purchased a gazebo form biglots August 2024. We went to put it together broken pieces.
It's still under warranty I emailed them but didn't receive all the parts I needed. Email them again they said they would resend but never did. So I called they hung up on me and blocked me from calling and no one answers my emails. It took me a while to save up for this Gazebo it's just me alone.
So I can't afford to just throw it away and buy another.
I'm going to look in to what else I can do, call the news or file a complaint in court. It hurts when you have nothing just trying to get a little joy in your life but a company like Sunjoy can do this to people an get away with it.
User's recommendation: Take your hard earned money elsewhere.
Howell Township, New Jersey
Can’t get a replacement part
I have reached out to this company via email and by phone. They have not even attempted to help or offer any solutions.
I have a gazebo from them that now have to be thrown away because of the ability to get a replacement part.
This is horrible. And they dont care
User's recommendation: Don’t purchase anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
I'm out of my monies and out of my product since January
I've been waiting on my $98 jacket I sent back to cal. Front desk. Got my USPS receipt ,it's been since January
User's recommendation: Minus0
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged gazebo
Complete destruction of gazebo due to very high wind and rain. Rivets ripped out of post, cross bars bent and attachment brackets were bent.
Windscreen and exterior tarp are torn. Top mounting bracket is also bent for the canopy.
- Very good quality product
- We love the ease to put together
- Was anchored into concrete and still ripped from the ground
- Unaware of how much damage could be done because of high winds
Preferred solution: Replacement gazebo.
User's recommendation: Warranty replacement
Brighton, Colorado
Parts
Absolutely ridiculous trying to order and pay for parts!
Never did get them ordered!!!
No call no help waste of time and money if I could tear the damn pergola down and send it back I would!!! Highly pissed off!!
The whole top rusted And broke now I cant get help getting parts and they want to charge me and charge for shipping! F that!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed helping operating Air cove
I need someone to call me, please, because I need to know how to operate this unit. How do I change the temperature on it?
I change the numbers, and it goes back to 95 and 95. No water comes out of it.
Preferred solution: Instructions
Powder Springs, Georgia
Still waiting on an answer to find the right replacement canopy
I have an older 10x12 unit and I would like to know if I can make another canopy work with being a little handy work. No answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to order parts for gazebo
I would like to replace the hardware for my gazebo. Some of my nuts, bolts, and screws were rusted (my fault).
- Just need some held ordering replacement hardware
Preferred solution: Purchase gazebo hardware
User's recommendation: Don't leave your box exposed to the elements Too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYOU SUCK!!!!!!!!!!!
Sucked. I watched the video.
8 pieces to put together, more than 100.
I would not have purchased had I known. I was lied to and will not ever purchase a Sunjoy product again.
- False advertising
Preferred solution: 300 to put together
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Branford, Connecticut
Wanting to understand their approach to customer service
I received a damaged part to my gazebo. I told them I didn't want a replacement part but would like some consideration when I purchased the screening and curtains.
I spoke to Ms. Cui and Ms. Zhang.
Both seemed to be bots giving me automated answers to every question I posed to them. Has anyone else has this experience?
Preferred solution: Credit towards screening and curtains
User's recommendation: stay away from this product unless you save a large deal of money on one.
Complaint in amt of time to get a quote
Wow weeks for a quote n nothing after spending fortunes replacing canopys and screens they cant give a quote for a small price timely and egfticently
- Response from customer service
Preferred solution: The quote I requested before winter hits again seriously
User's recommendation: Don’t bother ur replacing their items every summer n hoorible response time
Los Angeles, California
Have not received the Gazebo that I paid for
I feel that I've been SCAMMED for $303.00 with no call back ...! When I called all I got was a automated answer then the call ended with nothing to my situation.
User's recommendation: Read the reviews prior to purchasing anything from SUNJOY
Pierrefonds, Quebec
Missing a part from my gazebo
I buy last autumn one gazebo, was in 2 boxes but i hasnt the time for ensembled at that time.
Last month I do the gazebo but in the boxes was a missing part. I write a mail to Sunjoy, and they are very helpful and shipped me the missing part in only 10 days from China.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockford, Illinois
Missing Gazebo parts
The gazebo we ordered has 18 missing parts. Please replace ASAP. Donna Venable 3100 Rotary Rd Rockford Il 61109
Arlington, Virginia
The service was bad. The return policy is worst. They only look for their benefit not for customers satisfaction.
The return process is a nightmare. The communication between the customer and the company is not good either.
I have to admit that the quality of the product was excellent, but the customer service is terrible.
This is the first company I've dealt with where their return policy favors them instead of the customer. I won't recommend it to other customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with wand
I have a sunjoe pressure washer model number spx-2680-max and I need the wand that goes into the handle because it has leak coming out of the side of it. I don't know if it cracked or split. is there another wand that will fit that model
Preferred solution: a answer to see how to get a wand
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Sunjoy Industries is ranked 488 out of 3529 in Furniture and Decor category
USA, Worldwide, Canada
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I am having the same issue with no help from the company at all. There customer satisfaction means nothing to them. I am pissed