craig s Ryt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with wand

I have a sunjoe pressure washer model number spx-2680-max and I need the wand that goes into the handle because it has leak coming out of the side of it. I don't know if it cracked or split. is there another wand that will fit that model

View full review

Preferred solution: a answer to see how to get a wand

Michelle G Zlq

Complaint in amt of time to get a quote

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sunjoy Industries - Complaint in amt of time to get a quote

Wow weeks for a quote n nothing after spending fortunes replacing canopys and screens they cant give a quote for a small price timely and egfticently

View full review
Cons:
  • Response from customer service

Preferred solution: The quote I requested before winter hits again seriously

User's recommendation: Don’t bother ur replacing their items every summer n hoorible response time

Annabell Hgm
map-marker Arlington, Virginia

The service was bad. The return policy is worst. They only look for their benefit not for customers satisfaction.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The return process is a nightmare. The communication between the customer and the company is not good either.

I have to admit that the quality of the product was excellent, but the customer service is terrible.

This is the first company I've dealt with where their return policy favors them instead of the customer. I won't recommend it to other customers.

View full review
Anonymous
map-marker Laurel, Maryland

You guys are way too difficult to get in touch with there should be a phone number and someone that answers the phone

Sunjoy Industries - You guys are way too difficult to get in touch with there should be a...
Sunjoy Industries - You guys are way too difficult to get in touch with there... - Image 2
Sunjoy Industries - You guys are way too difficult to get in touch with there... - Image 3

I need a grill replacement canopy that I purchased from the Christmas tree shop about five years ago

View full review
Travonte Wrh
map-marker Saint Charles, Missouri

Very cheap and thin canopy material

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased replacement canopy for pergola using measurement requirement given. Order arrived quickly.

Carefully opened package to check size and it was too small. Contacted customer service, only small portion of price paid would be returned due to shipping and re stocking fees.

So, decided to keep it. Was so disappointed when we opened up folded canopy. Fabric thin and cheap.

Will never use this company again.

What a rip off. Paid over $100.00 for inferior product, it won't last through the summer.

View full review

User's recommendation: Buy locally where you can see and feel quality of material.

Travonte Wrh
map-marker Saint Charles, Missouri

Extremely thin and cheap quality canopy.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased replacement canopy top for pergola. Measured pergola frame and ordered size per instructions given.

Order arrived quickly. Carefully removed from shipping box to check for fit. Too small. Contacted company customer service.

Return/exchange policy would keep half of purchase price, so decided to keep it. Unfortunately, when opened completely and fit on pergola frame it was obvious what thin, cheap material it is.

What a disappointment. Will never purchase anything from Sunjoy again.

View full review

User's recommendation: Do not waste money. Purchase only from store where can can see and feel canopy material.

Michael L Vrp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacement canopy

The canopy is ripped. I need a replacement, but I'm getting no help from customer service.

Emailing them didn't accomplish anything. This is a joke.

I just need a replacement canopy without any hassle. This hasn't been helpful at all.

View full review
Pros:
  • No pros yet
Cons:
  • Customer service

Preferred solution: A replacement canopy.

User's recommendation: Don't bother calling or emailing

Kostas Ijj
map-marker San Antonio, Texas

Received wrong replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought item for a friend and tou sent me the wrong part and would like to return item and receive refund

View full review
Chris D Iyj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gas fire place not working

Sunjoy Industries - Gas fire place not working
Sunjoy Industries - Gas fire place not working - Image 2

The outdoor gas fireplace will not work.

SKU A209********

It will turn on but the flame won't remain on. We have tried to trouble shoot but no luck.

The gas is getting to the unit, because we can get a flame but then we can't keep the flame on.

We took the unit back to the store and they told us to contact you.

Please help!

Chris

519-496-****

View full review

User's recommendation: Maybe

Melissa E Ixs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just love it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Id been looking for an outdoor set for my terrace for a long time and finally got this at a reasonable price from Sunjoy. Shipping was immediate, and it arrived much quicker than I expected, came in 4 boxes.

The installation was not difficult, but it also took me a couple of hours by myself (really not good at it). I am very satisfied with Sunjoy's customer service, they always respond to me immediately while I am installing Sunjoy products and ask them for help.

View full review

Preferred solution: nothing

Robert C Xsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Canopy replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sunjoy Industries - Canopy replacement

Purchased a replacement canopy during a Michigan winter in anticipation of the summer. When it arrived waited until weather cleared to install.

MUCH TOO SMALL. Seemed like the company shorted an inch or more of material all the way around the perimeter and the seams were off as much as 4 inches from the cooresponding support poles. Clearly this canopy is smaller than the original by the same product number. Tried to call customer service but no phone number is available.

Filled out the email template ... no response. In frustration, I cut an inch of material off the end of each of 12 support poles and the canopy is still too small. Seams are still inches off the corresponding support pole and ripped one "reinforced" edge of the canopy trying to stretch it to the newly shortened poles.

The quality and fit of these replacement canopies are HORRIBLE.

Customer service is non-existent. This is a terrible company.

View full review
Loss:
$125
Cons:
  • Lots

Preferred solution: Full refund

User's recommendation: Avoid

1 comment
Robert C Xsx

When you call the number provided by pissedconsumer it says "we are experiencing higher than normal call volume, please email us at ....". If you select another option to get customer service on an order it says " you have reached the maximum number of tries" and hangs up on you. In other words, we'll take your money but not your call.

Resolved
BVan D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Inferior product and horrific customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sunjoy Industries - Inferior product and horrific customer service
Updated by user Aug 15, 2023

Company resolved the issue.

Original review Jul 16, 2023

I purchased a 10x10 gazebo. After one year, there were tears and the bolts had rusted.

Customer service did nothing and used their care instructions as an excuse. I thoroughly read the reviews and product details. Nowhere was it stated that the gazebo was not for all climates.

The canopy has now disintegrated at the seams and is trash. The company deleted my review with pictures to further their dishonesty and unethical business practices.

View full review
Loss:
$600
Pros:
  • Nice looking gazebo
Cons:
  • Extremely poor quality
  • Customer service denied all responsibility and remedy

Preferred solution: Upgraded replacement canopy or money reimbursement for tarp I will purchase.

User's recommendation: Do not buy from this company!

BVan D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Product didn't last a year and company shrugged off my $500 loss.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sunjoy Industries - Product didn't last a year and company shrugged off my $500 loss.

Purchased a 10x10 white gazebo. After only one year, there were tears and rusted bolts.

The company used their care instructions as an excuse to not make good on a very poor product. I thoroughly read reviews and product details which did not state it was not for all climates. The inferior canopy has fallen apart at the seams and discolored. I spent $500 on the gazebo and $100 for a handyman to install.

The company deleted my review with pictures on their website. Very unethical business practices.

View full review

User's recommendation: Do not do business with this company!

Sharon C Yel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst product and service ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sunjoy Industries - Worst product and service ever
Sunjoy Industries - Worst product and service ever - Image 2
Sunjoy Industries - Worst product and service ever - Image 3

I purchased a gazebo June 2022. It was set up for approximately 2 months.

I took it down and stored it in my garage. I went to put it up last week and theres several big rips.

I contacted the company and Vivian Lee in customer service was absolutely no help. Now Im stuck with this junk.

View full review
Loss:
$370
Pros:
  • Product was nice for two months
Cons:
  • Worst customer service

Preferred solution: Full refund

User's recommendation: Don’t waste your money

1 comment
Jaysa Oam

Hello, Good day! After double checking, the top #P00210**** is out of production, and we don’t provide replacement parts any more.

1 year old and table is comeing a part I mean chunk s and pices. Are falling off the table . *** company I even said fine I can't fi d the bill I will buy the table top.

And I recive this after 3 months of waiting . And the loss *** me off

Jenyce H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have canopy L-GZ375-PST-3

It is an older model but in perfect condition! Bought at auction ,found out there was the hardware pack missing! My husband said he thinks they are metric bolts?

View full review
Loss:
$2
Cons:
  • Cant uphold their own warranty

Preferred solution: A part for the canopy

User's recommendation: Don’t buy ! Couldn’t get replacement parts! No one would answer me!

Amanda S Wet

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Sunjoy Industries

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Per direction from the Sunjoy Group Online Customer Support Team, I submitted a request for replacement parts for 4 of the 4 patio chairs I purchased from Big Lots in 08/2021 due to the poor quality of the material used in manufacturing. All of the chairs were kept under a covered patio out of the elements for the duration of owning them.

All 4 of the woven back parts of the chairs have burst apart. They have not been excessively used/abused. They have only been used a minimum amount of times between me and my Mom. We make up a 2 person household.

Honestly, I expected more from the Broyhill brand name and I'm very disappointed these chairs have not held up to ANY quality standards.

The Broyhill brand name is TRASH. I will make sure to let every person I know just how poor quality your products are.

Model/Item/Article/Style Number:

Item # A22200****

SKU/UPC/ASIN: SKU: 81049****

Part Number and Quantity: P00150****, 4

Store & Date Purchased: 08/06/2021, Big Lots 3830 S Nova Rd Port Orange, FL 32127

View full review
Loss:
$889

Preferred solution: Full refund

User's recommendation: SAVE YOUR MONEY

About

Summary

Buy sunjoy industries at BizRate, the best price comparison search engine on the web. Shop, compare and save when you buy online.

Sunjoy Industries reviews and complaints

Sunjoy Industries is ranked 469 out of 2519 in Furniture and Decor category

Area Served

USA, Worldwide, Canada

Payment Methods

MasterCardVISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article