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I bought a Sunjoy gazebo a few months ago in the summer. Not cheap, it cost around $400. This past weekend we had a small amount of snow fall. The entire metal structure collapsed inward. Manual says I have a 1 year warranty. I called sunjoy and they said the warranty...
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Company wrote 0 private or public responses to the review from 52 minutes ago.
1.3
#1423173
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I had a similar and horrendous experience with Sunjoy. It cost $254 and nearly $500 with assemble. It completely collapsed and the steel frames broke in the first snow of the season. They advertise their product as: "Supported by durable, powder-coated steel frames...
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Company wrote 0 private or public responses to the review from Nov 16.
#1402040
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Sunjoy Industries - Collapsed Sunjoy Patio Gazebo - Don't Buy This Product
Sunjoy Industries - Collapsed Sunjoy Patio Gazebo - Don't Buy This Product
At first I was really happy with the Sunjoy patio gazebo. It was pretty to look at and I thought it would last and be weatherproof, according to the product specs. Unfortunately, it completely collapsed at the first snowfall. The metal rods all bent and it is...
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Company wrote 0 private or public responses to the review from Nov 16.
1.0
I didn't like
  • Response from customer service
  • Parts were missing
  • Poor quality and customer service
#1401983
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Sunjoy Industries - Looking for parts for a Florence Gazebo L-GZ205PCO-4

The parts are no longer available.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 23.
#1387563
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Sunjoy Industries - Replacement parts

They could not hear me
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 17.
#1384135
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Terrible Customer service from out of the country. Called back in the beginning of July after purchasing a Gazebo of theirs that was missing 2 of the curtains. They requested I email them a copy of my receipt & they would email to processor & send me free of change...
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Company wrote 0 private or public responses to the review from Sep 28.
I didn't like
  • Way customer service decisions are made
  • Could not speak with a representative from the us
  • Missing parts
#1368416
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ordered from Amazon and 6 parts were missing. Amazon stated they could do nothing because the Sunjoy Product came from a third party. (don't they all?) I argued that that product was packaged and shipped from their (Amazon) warehouse which was stated in the add. They...
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Company wrote 0 private or public responses to the review from Sep 13.
4.8
I liked
  • Customer service rep that contacted me
#1354684
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we purchased a gazebo when we put it together 2 of the pieces were broke and damaged.I called for replacement they needed me to send them my receipt.So I tried to send it where the paper told me to send it.But it wouldn't go thru.They called me back 3 months later and...
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Company wrote 0 private or public responses to the review from Sep 13.
Anonymous
cliff

You have to prove the parts were damaged. Sorry that's just the way it is anyone can state I have a broken part.

1.0
I didn't like
  • Poor customer service
  • Way customer service decisions are made
#1354483
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Just bought a high top fire pit table that didn't have the *** to turn on. Big Lots said just call and they will send it to you. I call they said it will be 2 months on the part and call back to order it. Terrible service! I wished i could return the table, but I had...
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Company wrote 0 private or public responses to the review from Aug 14.
Anonymous
Mad Client

The funniest part is they are faking themselves as a U.S. company. Added “ Sunjoy Group” to their company name and misled customers to throw returns to that innocent company w...

#1329256
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Contact Sunjoy Industries

Mailing Address:
SunNest Services LLC
27040 San Bernardino Ave
Redlands, California 92374-5023
United States
Phone:
(866) 578-6569
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I bought a fire pit table and upon assembly discovered that instead of legs 1,2,3 and 4, I had two of leg 1 and no leg 4. The store replaced the fire table and that one was missing the door handles. The last step was to place the screen over the lava rocks (which can...
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Company wrote 0 private or public responses to the review from Aug 12.
4.5
Essex, Vermont
I liked
  • Original product
I didn't like
  • Parts were missing
#1327640
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