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Sunjoy Industries - Replacement parts

They could not hear me
#1384135
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Terrible Customer service from out of the country. Called back in the beginning of July after purchasing a Gazebo of theirs that was missing 2 of the curtains. They requested I email them a copy of my receipt & they would email to processor & send me free of change...
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I didn't like
  • Could not speak with a representative from the us
  • Response from customer service
  • Missing parts
#1368416
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ordered from Amazon and 6 parts were missing. Amazon stated they could do nothing because the Sunjoy Product came from a third party. (don't they all?) I argued that that product was packaged and shipped from their (Amazon) warehouse which was stated in the add. They...
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4.8
I liked
  • Customer service rep that contacted me
#1354684
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we purchased a gazebo when we put it together 2 of the pieces were broke and damaged.I called for replacement they needed me to send them my receipt.So I tried to send it where the paper told me to send it.But it wouldn't go thru.They called me back 3 months later and...
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Anonymous
cliff

You have to prove the parts were damaged. Sorry that's just the way it is anyone can state I have a broken part.

1.0
I didn't like
  • Poor customer service
  • Way customer service decisions are made
#1354483
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Just bought a high top fire pit table that didn't have the *** to turn on. Big Lots said just call and they will send it to you. I call they said it will be 2 months on the part and call back to order it. Terrible service! I wished i could return the table, but I had...
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Anonymous
Mad Client

The funniest part is they are faking themselves as a U.S. company. Added “ Sunjoy Group” to their company name and misled customers to throw returns to that innocent company w...

#1329256
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I bought a fire pit table and upon assembly discovered that instead of legs 1,2,3 and 4, I had two of leg 1 and no leg 4. The store replaced the fire table and that one was missing the door handles. The last step was to place the screen over the lava rocks (which can...
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4.5
Essex, Vermont
I liked
  • Original product
I didn't like
  • Parts were missing
#1327640
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Sunjoy Industries - Replacement product and customer service
Sunjoy Industries - Replacement product and customer service
On July 13, 2018 we purchased a outdoor table weighing about 100 (+) lbs. We put the table together, and upon turning the table over to stand it on it's legs the ceramic table top was cracked. I immediately called the customer service # located in the box for...
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1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Terrible quality and customer service
#1324483
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I strongly recommend ordering from somewhere else. I’ll make this short. I was guaranteed a replacement canopy would be delivered within 7-10 business days. I called 4 different time to get a tracking number and each time I was told they would follow up but assured I...
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1.0
#1308940
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I have been trying to Order parts for my fire-pit(which I have a 2 year service plan),my fire-pit did not come with the hardware I have been trying to get these parts,,I spoke with Rose who assured me will get it to me. 2 weeks went by & I called back because I didn’t...
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1.0
I didn't like
  • Poor customer service
#1308636
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Contact Sunjoy Industries

Mailing Address:
SunNest Services LLC
27040 San Bernardino Ave
Redlands, California 92374-5023
United States
Phone:
(866) 578-6569
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I have no particular qualms about the products, but I do have a very negative view of their aftermarket customer service. The SunNest people, who are customer service handlers, appear to be inept and blithely incompetent. I cannot recommend using Sunjoy products...
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2.0
I liked
  • Product itself
I didn't like
  • Customer aftermarket service
#1304942
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