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Sunjoy beware of warranty claims Antigua patio furniture | Sunjoy Industries review

1.0
Details
Sunjoy beware of warranty claims Antigua patio furniture - Sunjoy Industries review
Sunjoy beware of warranty claims Antigua patio furniture - Sunjoy Industries review
2 chairs one PE wicker sofa got destroyed by the Florida sun despite this wzs supposed to be protection, made with commercial-grade hand fabricated weather-resistant PE rattan wicker furniture. Warranty was barely 3 years was barely expired. Look at those pics this happened while we were 5 months in Europe when we came back the warranty was gone and sunjoy denies coverage of course. Obviously this seating group was not UV resistant.
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Featured
Review
#1639139 Review #1639139 is a subjective opinion of poster.
Product
Sunjoy Industries Chair
Cons
  • Bad warranty
  • Bad customer service
  • Cheap material
Reason of review
Warranty issue
Loss
$1100
Preferred solution
Full refund
Tags
  • BJ S Wholesale club
  • Sunnest Services Llc
  • Sunjoy Furniture
Most helpful review
1.8
Details
Gazebo not worth the money - Sunjoy Industries review
Gazebo not worth the money - Sunjoy Industries review
Gazebo not worth the money - Sunjoy Industries review
Gazebo not worth the money - Sunjoy Industries review
Gazebo not worth the money - Sunjoy Industries review
Gazebo not worth the money - Sunjoy Industries review
Gazebo not worth the money - Sunjoy Industries review
I bought a gazebo in June 2019 I did not put it up until August 2019 and September 2019 the screws from the post begin to pop out and explode the metal, which is really not metal it's more tin. I order for post and receive them in October, I put the Gazebo backup now...
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Review
#1694923 Review #1694923 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Pros
  • Love the outdoor furniture
Cons
  • Incompetence
  • Defects under 1 year
  • Bad product
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
Tags
  • Sunjoy Gazebo

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Verified Reviewer

Resolved: Dont buy from them! | Sunjoy Industries review

1.4
Details

Update by user Jan 15

After 9 months, they finally sent my refund check. And it cleared.

It only happened because of Pissed Customer.

Thanks folks. Lesson learned; stay away from Sunjoy Indistries.

Original review posted by user Dec 15, 2019

We purchased a gazebo replacement canopy in May 2019. It did not fit. We returned it.Still waiting for the refund in December 2019. We were told we had to buy a whole new gazebo because they claim not to make that one anymore. Yet they advertise that exact same model everywhere. Crooks
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Resolved
Review
#1732805 Review #1732805 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Suck
Reason of review
Return, Exchange or Cancellation Policy
Loss
$147
Preferred solution
Full refund

DO NOT BUY ANYTHING MADE BY SUNJOY! | Sunjoy Industries review from Kailua Kona, Hawaii

1.4
Details
Purchased a garden pergola made by Sunjoy from Lowe's for around $600. Noticed it was starting to rust after about 6 months. Lowe's said it had a 1 year guarantee but to contact the company. They offered to replace the rusted parts, but there were too many and I would have to take it apart and rebuild it. Wasn't worth the effort. Now, a little over a year later, one of the tubes that holds the cover in place has separated. I contacted them again, sent a parts list including the hardware needed and their response was "sorry those parts are out of stock." I'm so tired of getting ripped off buying "outdoor" products that rust and fall apart in less than a year. Shame on Lowe's for selling such junk!
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Review
#1705549 Review #1705549 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo

Buy someting different | Sunjoy Industries review

1.5
Details
having the same issues of fit in 2019. It is like 4 inches too small. Was a solution found as this is a brand new purchase
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Review
#1704643 Review #1704643 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo Canopy
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details
I have had benefits problems from the start with this company , from wrong parts in the box , to no warranty coverage , to no parts available on 2o18 products , It takes firevee to get through to this company emails are returned weeks later it’s standard reply’s with...
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Review
#1694466 Review #1694466 is a subjective opinion of poster.
Product
Sunjoy Industries Pergola
Reason of review
Warranty issue

Poor product | Sunjoy Industries review from Fairfield, Connecticut

Outside lounge chair, trrough amazon. All rusted on deck, did not use as bolts
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Review
#1686691 Review #1686691 is a subjective opinion of poster.
After originally being told that my warranty was void after sending them everything they requested because I purchased the pergola from a vendor they don’t do business with , Right and how is the consumer to know that since the product has a warranty in the box , it...
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Review
#1686260 Review #1686260 is a subjective opinion of poster.
Product
Sunjoy Industries Pergola
Pros
  • I liked the look of the product and thought it suited my needs
Cons
  • No parts no service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Replacement part for wicker rocker | Sunjoy Industries review

Replacement part for wicker rocker - Sunjoy Industries review

Update by user Oct 19, 2019

Just need the rocker leg. The round curved leg of the rocker that’s broken

Original review posted by user Oct 19, 2019

I’m not a pissed customer. Just needing a replacement rocker for my black wicker chair from big lots. Thanks
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1 comment
Faye m
#1764158

It wasn’t resolved

Review
#1684512 Review #1684512 is a subjective opinion of poster.
Product
Sunjoy Industries Chair
Pros
  • Love the outdoor furniture
  • Love the furniture
  • To be able to enjoy my new replaced cover
Cons
  • Leg broke
Reason of review
Replacement for broken rocker leg.
Loss
$20
Preferred solution
Need a rocker leg replacement

Exactly what I wanted | Sunjoy Industries review

4.6
Details
I waited until the end of season to give feedback. I bought the 10x13 canopy with side bug and wind/rain curtains. I had help with putting the skeleton together. I put the canopy on alone. Stretching the corners and sides were not as hard as I anticipated...they were still an overcame struggle. I attached the skeleton to the floor and sides of my deck...had some pretty tough winds thru the summer...it did not fly away or suffer any compromise to the integrity of the system. hanging the bug and rain curtain was the most difficult step...check the widths before hanging...I did not...and had to switch them around on all four sides...brain ***
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Review
#1683813 Review #1683813 is a subjective opinion of poster.
Pros
  • I liked the look of the product and thought it suited my needs

Info on removing top canopy for L-GZ1140PST-TU-Deluxe | Sunjoy Industries review from Milford, Connecticut

Sunjoy could not have been more professional and courteous. Quickly provided a resolution to our problem. Based on this experience I will not hesitate to recommend Sunjoy without reservation! Personification of good customer service.
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Review
#1683037 Review #1683037 is a subjective opinion of poster.

Contact Sunjoy Industries Customer Service

Website:
Mailing Address:
27040 San Bernardino Ave
Redlands, California 92374-5023
United States
Phone:
(866) 578-6569
All Sunjoy Industries Contacts

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The worst company I ever dealt with | Sunjoy Industries review

They approved and said they were shipping my mosquito netting under my 1 year warranty. Then they needed cover picture to double check on correct model. After that, two days later saying upon review and double checking they denied my warranty. The worst supervisor and staff trained to take advantage of time spent and empty promises with no solution but to pay for part again. Even though under one year purchase.
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Review
#1682659 Review #1682659 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Pros
  • Initial product before failure
Cons
  • Defects under 1 year
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution