filters
state:
Show
city:
Show
product:
Show
I was looking forward to enjoying the new gazebo but while putting it together found that 4 crucial parts were missing from box. Called Sunjoy, was told that the replacement parts would be sent out immediately and I would receive within 7 to 10 days as these parts were...
Read more
1.0
#1279279
Reply to reviews
Trying to order parts and all I get is put in the system to be hung up after waiting twenty minutes. Can't get them to answer on Chat. If you can't even get someone in customer service, why claim you have one. I have tried for the past three days with no avail. I have...
Read more
#1277459
Reply to reviews
I ordered an anti-gravity chair from Sunjoy. It is beautiful blue in color. It was not pricey, just right for my budget. I now have it on my balcony and I can relax and enjoy God's creations from a very comfortable spot. This evening I saw a small aircraft doing...
Read more
5.0
I liked
  • Prompt service and quality of chair
#1273846
Reply to reviews
Bought Essex gazebo May 4 and waited till May 31 for installers. All would have been ok if installation went according to plan. Unfortunately 17 panels were damaged (scratched and dented) and installers had to stop installation. Contacted Sunjoy and sent copy of...
Read more
#1273286
Reply to reviews
Show

Sunjoy Industries - Awful customer service

Customer service has been awful ! I ordered my replacement canopy for my gazebo the middle of april it is now june and my order never shipped ,when canceling my order i was told i never paid for it ,which i most certainly did ! And now i must go around with the refund dept !
1.0
Details
Staff
#1271483
Reply to reviews
Placed a parts order in March of this year. Was told the second half of my order( short poles and medium poles) May take up to three weeks to arrive. I got the short poles in about ten days. Since then, I’ve sent over 20 emails- two got a response. Finally after about...
Read more
#1269157
Reply to reviews
Sunjoy Industries - Southwind Gazebo is GARBAGE
Sunjoy Industries - Southwind Gazebo is GARBAGE
I purchased the 12x12 Southwind gazebo in May 2017. It has three tiers and thought it looked very nice. The problem is the bottom tier is not sloped enough and water pools up when it rains. I called and they replaced the tiers, but did not send it until the end of the...
Read more
1.0
Jiaxing Shi, Zhejiang Sheng
I liked
  • Look of the gazebo
I didn't like
  • Poor quality and customer service
#1269148
Reply to reviews
Show

Sunjoy Industries - An order I place in March 2018

I’m reporting this company to the BBB- I have never been given the runaround like this. I get a different story every time I finally get someone on the phone. My emails are totally ignored and I’m stuck with an unusable gazebo and this company couldn’t care less.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Staff
Value for money
#1269129
Reply to reviews
I ordered this product as a retirement present. Found it poorly designed. Screw holes did not match up with predrilled locations and after finally getting it put together would not give it as a gift. In addition to the screw holes not matching, the directions were...
Read more
1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Bad product
#1266979
Reply to reviews

Contact Sunjoy Industries

Mailing Address:
SunNest Services LLC
27040 San Bernardino Ave
Redlands, California 92374-5023
United States
Phone:
(866) 578-6569
More
Show

Sunjoy Industries - Pissed

Worst company ever. DONT BUY ANYTHING FROM THEM
#1266887
Reply to reviews