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On July 13, 2018 we purchased a outdoor table weighing about 100 (+) lbs. We put the table together, and upon turning the table over to stand it on it's legs the ceramic table top was cracked.

I immediately called the customer service # located in the box for replacement parts. I spoke a woman who asked me to email her a copy of my receipt, and pictures of the table. She told me that she was going to send out a new table top and I should receive within 10 business days. I asked if it would be easier to return the table to the store and just exchange it there.

Her response was that's not necessary and she would send me the the one. She emailed me the receipt of the order that it was being processed. On July 20th, I followed up with the same customer service representative and was told that the table was on back order that she would contact the warehouse (via email) and get back to me within 2 days and let me know the status. Well on Aug.

6 after still waiting to hear from the representative, I called yet again to follow up. I was now told that the table top was on it's way to the USA warehouse in Ohio from China, and it was supposed to arrive in the USA warehouse on Aug 5th, the day prior to me calling, and it could take up 3-4 weeks before I receive the replacement. After getting no where, I asked to speak to a supervisor. The supervisor assured me that she was taking care of the situation and she would personally call me back the following day and let me know the status.

She also promised me that I would have priority and wouldn't have to wait the 4 additional weeks to receive my table. Well here we are 3 days later and I just received an email from said supervisor stating that the warehouse doesn't have the replacement.

Reason of review: Poor customer service.

Monetary Loss: $543.

Preferred solution: Full refund.

Sunjoy Industries Cons: Terrible quality and customer service.

Location: 1 Wuyi Rd, Jiashan Xian, Jiaxing Shi, Zhejiang Sheng, China, 314100

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