Moscow, Iowa
Not resolved
1 comment

Bought two replacement canopies after receiving the order incorrectly the first one ripped sent a replacement and that ripped you could visably see that it was sewn poorly.Reinforced the rips and it just ripped elsewhere.

Trying to get to customer service is a joke the email addresses that they have given me are bogus mail just returns undeliverable.Do not know what to do.

On top of sewing being defective the thread was bad and the canopy is like a kite flying around in the least amount of wind this being a replacement this did not happen with the original canopy.

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sunjoy_rep
Redlands, California, United States #1205740

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you.Customer satisfaction is a very important principle here at SunNest Services.

Please contact me sramirez@sunjoyonline.com to work towards a resolution.

I would be glad to help you in a timely manner to resolve your issue.

Thank you,

Sylena Ramirez

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