Bought a gazebo over 2 months ago and I am still waiting on parts that were not in the original box. While waiting, our semi complete gazebo was thrown by a storm into our neighbors house.
I asked SunJoy if they could assist me with this problem and they stated that I was making excuses. Their customer service is terrible. They told me that they would call me back on updates of the pieces that were missing. NEVER received any call back.
They really have done nothing to help me out for the mistake that they created. I have no idea how they are still in business.
Product or Service Mentioned: Sunjoy Industries Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Bad services.