Moncton, New Brunswick
1 comment
Not resolved
5.0
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Warranty

I contacted Sunjoy to see if we could purchase replacement parts to try and brighten his and mom's experience and get them out into the sunshine again.I was incredibly relieved to know that this could be done quite easily but that there would be a 2 to 2 and a half week wait.

When I asked for the total, to my complete shock I was informed it would be at no cost to us. I fought back tears because good, kind people and companies are everywhere and you just never know what is happening in some one's life at the other end of that phone line. Today we were blessed to have been the recipients and it sure did put a smile on my elderly parents faces and joy in their heart. I promise you, next time around the gazebo will be securely fastened down, we learned a lesson not just in following directions but in the goodness all around.

Thank you Sunjoy, from the bottom of our hearts.God Bless!!

Review about: Sunjoy Industries Customer Care.

Reason of review: Good customer service.

Had an Experience with Sunjoy Industries?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1170806

It took almost a month but I am happy to say our replacement parts arrived as promised. We are ecstatic to be able to set up the gazebo again to enjoy for the summer season. Thank you so very much Sunjoy!!

You May Also Like

Sunjoy Industries - Review about Sunjoy Canopy from Louisville, Kentucky Sunjoy Industries "After 5 months, my canopy holds water, bent rails and torn canopy. It would be ok if it never rained! Spent 600 dollars and only got a few good months..." Read more Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more Lowes Roofing Installation Lowes "LOWES ROOFS LEAK!!!. LOWES Guaranteed roof would not leak Contract called for replacement of all bad roof decking, LOWES put shingles over rotten wood with a 3 inch hole in..." Read more American Airlines - Left stranded with nothing but promises American Airlines "Frontier, Delta and American Airlines were all fined for under reporting complaints and baggage issues. AA promised me a hotel room for leaving me stranded half way to my destination...." Read more Poor quality and very expensive 13' Treasure Garden Canopy Treasure Garden "We purchased the AKZ Treasure Garden 13' canopy 1 year ago. Art Van furniture seems disinterested in standing behind product. The rivets on 1 of the arms posed off. The..." Read more Gm Parts Giant - Terrible communication; late shipping Gm Parts Giant "One week after I placed the order, I received a notification that a few parts would be backordered. Two weeks after this email and one week after the latest "eta"..." Read more