Scranton, Pennsylvania
1 comment
Not resolved

Put gazebo up last week.One of the clamps on top, connector didn't lock all the way in position at top slightly off a hair.

Related: Sunjoy Industries - BAd, bad services

Other 3 locked into place perfectly. kept trying to straighten 4th one out completely. Looked straight as it would go. Today was a sunny slightly windy day.

Had pegs holding it down in ground. Looked out window was tipped over with pegs partially out of the ground on one side leaning to right. We Lifted up frame and it was broken and 1 leg bent so much couldn't get top down with out removing bottom half of leg. Feel that you should send me a new from since I didn' t even use the Gazebo yet.

Just bought 3 weeks ago. Bought a stainless steel one 5 years ago from you at Big Lotts for about 300.00 on sale with discount coupon end of season sale. Just ordered replacement canopy which was delivered yesterday for that gazebo. Needed 2nd Gazebo because have a big family and they all seem to gather under the old gazebo so wanted a 2nd.

Didn't know wasn't made well. Would like to try it again. Going to move to other side of old gazebo that one is sturdier with less wind on that side on a windy day. Hopefully you can send me a new pop up canopy frame and if legs aren't attached to replacement need only one leg.

Thank you.

Concerned customer.Maureen Androski.

Review about: Pop Up Gazebo Item S Gz001.

Review #844072 is a subjective opinion of a user.

3.5
Product or Service Quality
Website
PRODUCT OR SERVICE Sunjoy Industries Canopy
Reason of Review / Monetary Loss Bad quality / $106
Preferred solution replacement of pope up frame for gazebo and 1 leg if only giving folding part.

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sunjoy_rep

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you.Customer satisfaction is a very important principle here at SunNest Services.

Please contact me sramirez@sunjoyonline.com to work towards a resolution.

I would be glad to help you in a timely manner to resolve your issue.

Thank you,

Sylena Ramirez

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