We bought a Sunjoy Gazebo for $599 two years ago from BJs IT HAS TOTALLY COLLAPSED AND IS DANGEROUSLY LAYING IN MY BACKYARD.There is 7 year warranty on parts and I have tried repeatedly to get in touch with Sunjoy with no luck.

I've tried email, left a voicemail, tried on the phone FOR DAYS!! with no luck.

THIS IS THE WORSE CUSTOMER SERVICE EVER EXPERIENCED.Can someone help me and tell me how we can get refund and credit NOT SUNJOY PRODUCTS joemich

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Trying to contact sunjoy
    • Inferior quility and sunjoy knew

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Sunjoy Gazebo Canopy
Review category
Furniture and Decor
review #791086

Author wants to be contacted by the company. Learn more

Had an experience with Sunjoy Industries? Submit review ›
Helpful? 2 Yes 2 1 No 1
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Mar 11 #1125709

I'm having the same problem trying to get in touch with them. There customers service is awfully bad.

1 0 Reply

Mar 10 #1125032

If the product was left up all year in the bad weather and collapsed due to snow, ice or rusting, it will not be replaced or refunded. These gazebos are seasonal items and should be taken down and stored until the next season. See the warnings in the instructions and warranty information. They may be willing to reduce the cost of replacement parts and shipping but as a former employee for the CSR at Sun Joy, I know they will not just replace or refund free once they get the requested pictures and it shows rust. Also you will need proof of purchase as well, without it nothing can be done under warranty. They have since sent customer service to the Philippines instead of in the United states as it was in the past. Making it much harder to get a person on the line. Then shipping is beyond reasonable due to the calculations from there when actual product is being shipped from either Ohio or California.

1 1 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Sunjoy Industries. However, many companies do monitor reviews on our site.

You were reading a complaint about Sunjoy Industries.
Filing a new complaint about