Connecticut, United States
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I ordered Stone Outdoor Fireplace which arrived with a broken base.I called Sunjoy Industries at 866-578-6569 four times.

Spent more than an hour waiting for a live person. Left 3 voice messages. No answer. Wrote 4 emails at customer.care@sunjoygroup.com as it was instructed.

The issue has not sill been resolved. Horrible, horrible customer service

I ordered Stone Outdoor Fireplace which arrived with a broken base. I called Sunjoy Industries at 866-578-6569 four times. Spent more than an hour waiting for a live person.

Left 3 voice messages. No answer. Wrote 4 emails at customer.care@sunjoygroup.com as it was instructed.

The issue has not sill been resolved.Horrible, horrible customer service

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Price reduction.

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