I opened my Dashley hard top gazebo, there were so many flaws with it I was shocked.. I contacted the company, sent in my email with my pictures.
Email response asked for my phone number. I gave my number, no call that week. Emailed my number again. Still no call!
I called to talk to the rep they said they would give him the message, week later still nothing. I even called another time to talk to a manager or supervisor but they said it's a 3 hour difference so the supervisors weren't in yet they took my info and said one would call me. Another week and still nothing!! As u can see from my photos these aren't small blemishes at all My first contact was the end of May and it's now August!!
Shame on you!! This was a $2400 hard top!!
Where is your customer service?? Have many more photos and explanation of each photo in my email that I sent the agent as well as a copy of my receipt!
Product or Service Mentioned: Sunjoy Industries Gazebo.
Reason of review: Damaged or defective.