Contact Sunjoy Industries Customer Service
How to Reach a Person at Sunjoy Industries
Verified Contact Information
Toll-Free Number:
-
1-866-578-6569
Sunjoy Industries Emails:
Sales/ Reservations
customersupport@sunjoygroup.com
Sunjoy Industries Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Sunjoy Industries Phone Number
1 (866) 578-6569
Average Hold Time
00:02:15
Average Calls duration
3 minutes
Most Popular Sunjoy Industries Email Address
customersupport@sunjoygroup.com
Sunjoy Industries Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Call Volume by Day
View full overview ›
Sunjoy Industries Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Sunjoy Industries Phone Number | 1 (866) 578-6569 |
| Average Hold Time | 00:02:15 |
| Average Calls duration | 3 minutes |
| Most Popular Sunjoy Industries Email Address | customersupport@sunjoygroup.com |
| Sunjoy Industries Live Agent Availability | 17% of callers successfully reach a real person |
| Issue Resolution Rate | Low (5% reported full resolution) |
| Sunjoy Industries Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 65% phone, 35% email |
| Common Reasons for Contact | Return/ replace, product/ service and request for information |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Sunjoy Industries | First and last name, order id or tracking number or email |
Call Volume by Day
Contact Information
Sunjoy Industries Website:
Sunjoy Industries Help Center:
Corporate Office Address:
Sunjoy Group
7 Kaki Bukit Cres, #04-01, Fullion Building
Singapore,
Singapore
92374-5023
Singapore
Summary of Sunjoy Industries Customer Service Calls
708
TOTAL
CALLS
CALLS
03:21
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sunjoy Industries?
Return/ Replace Question:
- “Replacement hard top gazebo panel”
- “I need a replacement canopy”
- “Gazebo replacement parts”
Product/ Service Question:
- “Damaged gazebo”
- “Damage part”
- “Hail damage”
Request for Information Question:
- “Looking for retractable pergola canopy”
- “Assistance”
- “How to get replacement top for my gazebo”
Shipping and Delivery Question:
- “Wrong item delivered”
- “Missing parts”
- “Order the wrong item and need to return it.”
Website/ Application Question:
- “Problem installing part 20 on my hazebo”
- “Installation”
- “Install directions”
Payments and Charges Question:
- “I've been waiting on my $98 jacket I sent back to cal. Front desk. Got my USPS receipt ,it's been since January”
- “Fraudulent transactions”
- “To make payment”
Activation/ Cancellation Question:
- “Cancel order”
- “Received an email of cancellation of my order due to unforeseen circumstances and my money has not yet been refunded, why is order cancelled and why I haven't I received my refund for cancellation of order?”
Staff Question:
- “Want to speak to a customer service representative”
- “Customer Service”
Refund Question:
- “Want a refund on order”
- “I have purchased 2 of your gazebo in in 2017 and one this year both of them have ripped the ones are up to high to drain rain water I spent over $ 600 and I am not happy I contacted amazon and they won’t refund me I will gladly return the product I”
Account Question:
- “Cannot sign into my account will not let me reset. Password to get my receipt for warranty product.”
Other Question:
- “I need to order parts for gazebo”
- “Gazebo parts”
- “Order new pergola sgade”
Compare Sunjoy Industries Customer Service To
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Sunjoy Industries