Contact Sunjoy Industries Customer Service
Sunjoy Industries Phone Numbers and Emails
Toll-Free Number:
-
(866) 578-6569
Sunjoy Industries Emails:
Sunjoy Industries Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sunjoy Industries Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sunjoy Industries is 8665786569. 60% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sunjoy Industries may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sunjoy Industries Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sunjoy Industries is 8665786569. 60% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sunjoy Industries may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or phone number.
People call Sunjoy Industries mainly because of return/ replace, product/ service and request for information.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Sunjoy Industries is customersupport@sunjoygroup.com. 81% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sunjoy Industries Website:
Sunjoy Industries Help Center:
Corporate Office Address:
Sunjoy Industries Customer Service Reviews
Absolutely ridiculous trying to order and pay for parts!
Never did get them ordered!!!
No call no help waste of time and money if I could tear the damn pergola down and send it back I would!!! Highly pissed off!!
The whole top rusted And broke now I cant get help getting parts and they want to charge me and charge for shipping! F that!
The return process is a nightmare. The communication between the customer and the company is not good either.
I have to admit that the quality of the product was excellent, but the customer service is terrible.
This is the first company I've dealt with where their return policy favors them instead of the customer. I won't recommend it to other customers.
How Good is Sunjoy Industries's Customer Service?
Summary of Sunjoy Industries Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sunjoy Industries?
Return/ Replace Question:
- “Replacement rings for gazebo 13x13 three tier”
- “Replacement parts to buy”
- “Replacement grill canopy”
Product/ Service Question:
- “Hail damage”
- “Need a new canopy but also the mental connecting bars was also damaged”
- “Complaint on parts order”
Request for Information Question:
- “Looking for hard top for a 10x10 gazebo that we purchased a few years ago”
- “Assembly question”
- “Need helping operating Air cove”
Shipping and Delivery Question:
- “Missing parts”
- “Order the wrong item and need to return it.”
- “Delivery”
Payments and Charges Question:
- “I've been waiting on my $98 jacket I sent back to cal. Front desk. Got my USPS receipt ,it's been since January”
- “Fraudulent transactions”
- “To make payment”
Website/ Application Question:
- “Installation”
- “Install directions”
Activation/ Cancellation Question:
- “Cancel order”
- “Received an email of cancellation of my order due to unforeseen circumstances and my money has not yet been refunded, why is order cancelled and why I haven't I received my refund for cancellation of order?”
Staff Question:
- “Want to speak to a customer service representative”
- “Customer Service”
Refund Question:
- “Want a refund on order”
- “I have purchased 2 of your gazebo in in 2017 and one this year both of them have ripped the ones are up to high to drain rain water I spent over $ 600 and I am not happy I contacted amazon and they won’t refund me I will gladly return the product I”
Account Question:
- “Cannot sign into my account will not let me reset. Password to get my receipt for warranty product.”
Other Question:
- “Soft top gazebo lgz659pst-x”
- “Need a new hose”
- “Need part for my gazebo”
Compare Sunjoy Industries Customer Service To
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