Sunjoy Industries Phone Numbers and Emails

Toll-Free Number:

  • (866) 578-6569

Sunjoy Industries Emails:

Customer Service
Sales/ Reservations
Claim Your Business

Sunjoy Industries Contact Information

Sunjoy Industries Website:

Sunjoy Industries Help Center:

Corporate Office Address:

Sunjoy Group
7 Kaki Bukit Cres, #04-01, Fullion Building
Singapore, Singapore 92374-5023
Singapore

Sunjoy Industries Rating Based on 287 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Reliability
Value for money

Rating stats

Rating trend

Summary of Sunjoy Industries Customer Service Calls

429 TOTAL
CALLS
03:50 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sunjoy Industries Customer Service?

Return/ Replace Question:

  • “Replacement canopy”
  • “Replacement parts”
  • “Need to replace canopy and parts”

Request for Information Question:

  • “Figure out how to keep the heater lit”
  • “Gazebo question”
  • “Information on a new gazebo or replacement parts”

Product/ Service Question:

  • “Item not working”
  • “Order a two top canopy”
  • “2broken number 5 poles at number 6 connection”

Shipping and Delivery Question:

  • “Ordered the wrong size need a 10x10”
  • “Wrong product sent”
  • “Received a shipment that's not mine”

Payments and Charges Question:

  • “To make payment”
  • “Help with my next purchase discount code”
  • “Unrecognized charges”

Staff Question:

  • “Want to speak to a customer service representative”
  • “Customer Service”

Refund Question:

  • “Want a refund on order”
  • “I have purchased 2 of your gazebo in in 2017 and one this year both of them have ripped the ones are up to high to drain rain water I spent over $ 600 and I am not happy I contacted amazon and they won’t refund me I will gladly return the product I”

Other Question:

  • “About product”
  • “Order parts”
  • “I'll buy from a different manufacturer in the spring.”

About

Sunjoy Industries Return Policy
To read more: https://sunjoyonline.com/shipping-return-policy/
Sunjoy Industries Delivery Policy
To read more: https://sunjoyonline.com/shipping-return-policy/
Sunjoy Industries Warranty
To read more: https://sunjoyonline.com/warranty-parts
Sunjoy Industries Terms of Service
Thank The Client of Sunjoy Industries for The User's subscription. Not all replacement canopies are compatible or interchangeable with other models. The User of Website agree that The Client of Sunjoy Industries have made absolutely sure the canopy and/or netting replacement The Customer are purchasing will fit The User's model. The item must be returned undamaged, and with care, within 60 days of the purchase date. If The Client of Sunjoy Industries received the correct item and it was damaged or defective, Sunjoy Industries will accept a return within 60 days of purchase. For all returns, please fill out the form located under the "Contact Website menu. This does not include metal, hardware, connectors, privacy panel, netting, props used in the photo, or wall fabric. When The Customer receive The Client's order, please examine the material for any flaws or defects. Currently The Company can only ship to the United States and Canada. Sunjoy Industries cannot ship to military bases.
To read more: https://sunjoyonline.com/terms-of-service/
Sunjoy Industries Privacy Policy
To read more: https://sunjoyonline.com/privacy-policy/
Sunjoy Industries Pros and Cons

Pros: I liked the look of the product and thought it suited my needs, Look of the gazebo, To be able to enjoy my new replaced cover, Price, Original product

Cons: Customer service is non-existent, Poor customer service, Inferior quility, Way customer service decisions are made, Runaround by customer service

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Sunnest Services

Summary

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Sunjoy Industries reviews and complaints

Sunjoy Industries is ranked 366 out of 1662 in Furniture and Decor category

Area Served

USA, Worldwide, Canada

Payment Methods

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