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Sunjoy Industries - Awful customer service

Customer service has been awful ! I ordered my replacement canopy for my gazebo the middle of april it is now june and my order never shipped ,when canceling my order i was told i never paid for it ,which i most certainly did ! And now i must go around with the refund dept !
1.0
Details
Staff
#1271483
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Placed a parts order in March of this year. Was told the second half of my order( short poles and medium poles) May take up to three weeks to arrive. I got the short poles in about ten days. Since then, I’ve sent over 20 emails- two got a response. Finally after about...
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#1269157
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Sunjoy Industries - Southwind Gazebo is GARBAGE
Sunjoy Industries - Southwind Gazebo is GARBAGE
I purchased the 12x12 Southwind gazebo in May 2017. It has three tiers and thought it looked very nice. The problem is the bottom tier is not sloped enough and water pools up when it rains. I called and they replaced the tiers, but did not send it until the end of the...
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1.0
Jiaxing Shi, Zhejiang Sheng
I liked
  • Look of the gazebo
I didn't like
  • Poor quality and customer service
#1269148
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Sunjoy Industries - An order I place in March 2018

I’m reporting this company to the BBB- I have never been given the runaround like this. I get a different story every time I finally get someone on the phone. My emails are totally ignored and I’m stuck with an unusable gazebo and this company couldn’t care less.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Staff
Value for money
#1269129
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I ordered this product as a retirement present. Found it poorly designed. Screw holes did not match up with predrilled locations and after finally getting it put together would not give it as a gift. In addition to the screw holes not matching, the directions were...
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1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Bad product
#1266979
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Sunjoy Industries - Pissed

Worst company ever. DONT BUY ANYTHING FROM THEM
#1266887
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Sunjoy Industries - Very happy customer

Very happy customer. Very happy with your customer service reps and for shipping out my product on time. You guys are great.
#1260560
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Sunjoy Industries - Wonderful Service

I want to thank you for getting my shipment here today. Everyone at Sunjoy has been extremely helpful. All of the customer service reps were polite and knowledgeable. I have not opened the packages as someone will install for me tomorrow.
#1259053
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Sunjoy Industries - Terrible customer service and poor quality product

Sunjoy Industries - Terrible customer service and poor quality product
Sunjoy Industries - Terrible customer service and poor quality product
Purchased 10x10 gazebo 12/16 didn’t take it out of the box until 3/17. After about 7 months it began to rust and by 4/18 it had rusted through in many places. Inquired about replacement warranty, was told it was on my warranted for 6 months!! They offered no discount or anything to compensate for such poor quality workmanship.
#1247003
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Sunjoy Industries - It was above outstanding

The person in customer care was knowledgeable and very helpful. My order came 4 days sooner than expected.
#1242452
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