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We bought a relatively expensive hard top gazebo last June from Home Depot, manufactured by Sun Joy. The model was called Birmingham PC hard top gazebo 10 x 10. Unfortunately it did not do well with the deluge of rain we received and the force of the rain pushed the...
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1.5
I didn't like
  • Way customer service decisions are made
#1053830
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Bought a grill gazebo - liked it. The cover failed after 4 months, no reason - warranty was 6 months. 1st, home depot screwed around for 2 weeks before telling me I had to contact sunjoy. Sunjoy responded 6 weeks later that the warranty had (now!) expired and sent me a...
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1.8
#1045126
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Sunjoy Industries - Product is junk & customer service was no help
Sunjoy Industries - Product is junk & customer service was no help
Sunjoy Industries - Product is junk & customer service was no help
Sunjoy Industries - Product is junk & customer service was no help
Sunjoy Industries - Product is junk & customer service was no help
Sunjoy Industries - Product is junk & customer service was no help
Sunjoy Industries - Product is junk & customer service was no help
Sunjoy Industries - Product is junk & customer service was no help
Sunjoy Industries - Product is junk & customer service was no help
I purchased the Sunjoy L-OF087PST-B Monroe Slate Steel 32.68" x 22.24" x 53.15" Fireplace for my husband; Father's day 2014. We used it through the summer of 2014 and then cleaned it and winterized it with a protective cover to protect it from the snow and other...
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1.3
I didn't like
  • Csr responded as if she did not want to be bothered
#1044503
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Short Review on February 15, 2017

Sunjoy Industries
#1008812
1.0
Details
No one can speak or understand English,given two different prices from two different people I could not understand,this is the third canopy I have ordered in two years,cheaply made.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Sunjoy Industries Customer Care Review

Sunjoy Industries
#1003360
1.0
Details
Poor customer service and no communication with the warehouse on sending the correct part. Even after sending pictures of what I actually needed. They got it wrong 4 times. Then the refuse to send the correct ones
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Sunjoy Industries Canopy Review

Sunjoy Industries
#894316
3.3
Details
Like the canopy but you cant shut the panels or screen if any breeze at all is happening or it will blow the curtains and flaps in on you and all over your table. Even a slight breeze makes sitting under it anoying if you use the netting...wouls be better if the pannels attached lower on the posts...
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Sunjoy Industries Customer Care Review

Sunjoy Industries
#842582
2.0
Details
I actually received the canopy replacement i ordered on Apr. 24! Hope it fits. Happy i got it but so disappointed in the non-existing customer service. 3-4 emails and a phone call (message left), never got a reply!
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Customer service
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A small part that they neglected to include makes it so I cannot finish assembly. They ask for $15 per replacement part and shipping cost. Even though they packaged their item incorrectly. If they neglect to include necessary parts for assembly they should be replace...
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1.3
I didn't like
  • Missing parts
#1036931
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Sunjoy Industries - Fire Pit
Sunjoy Industries - Fire Pit
Re: ETA T Tracy Here is my latest email to the rep that has been trying not to help me resolve my issue.. it has been awhile since we have last talked..I was wondering if I was ever going to be able to use my fire pit. I bought it at the end of Feburary and you sent me...
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1.0
Huzhou Shi, Zhejiang Sheng
I didn't like
  • Inferior quility
  • No replacement price given
  • Customer service is non-existent
#1033470
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Sunjoy Industries - Replacement canopy proplems
Sunjoy Industries - Replacement canopy proplems
Sunjoy Industries - Replacement canopy proplems
Sunjoy Sean Conway Gazebo Style # G-GZ107PST-06 Part no.2F Invoice no. 775017 RECEIVED THE REPLACEMENT CANOPY IN UNDAMAGED CONTAINER...WHEN INSTALLING THE CANOPY,IT DID NOT FIT CORRECTLY. AS PICTURES SHOW, I HAD TO USE WIRE TO REACH THE INSTALLATION POINT ON CORNERS. I...
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Anonymous
Anonymous

Bought a Sunjoy Gazebo Canopy, after putting up my old one in may 2016 and ripping it a liitle on corner. old one lasted the summer and new stayed in box til may 2017 .open b...

Anonymous
mike in georgia

same here from last year, and the extra tension the unit did not last the summer. I regret not returning it......I will say the looseness of the upper rectangle is meant to al...

#1032466
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Sunjoy Industries - Shipping Service Review
Sunjoy Industries - Shipping Service Review
Don't buy from them. Customer service is horrible. They don't honor their warranty. After sending you the wrong parts. They refused to send me the correct ones. They tried to act as if they didn't understand English. But when you're willing to pay for something they...
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Anonymous
Tony

Very rude no help act like they're talking from a script ask to speak to a supervisor the gentleman on the phone kept repeating himself over and over again I persisted to talk...

1.0
#999728
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After seeing this site and all the complaints I vowed that if I could get satisfaction, I would include the email of the people I dealt with. What this company does to people is WRONG! I began my ordeal with this company in April. A fire pit that we purchased fell...
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Anonymous
Mrs D

Having the same issue basically. They sent me the wrong product, said they'd credit me in March...still haven't (November now). Have been sending them photos, faxes of recie...

2.0
#947371
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I don't want to dismantle the entire gazebo, I just want to remove the canvas top for the winter. It is next to IMPOSSIBLE, the canvas has no give or stretch to it, so I cannot get the canvas tips where they fit onto the poles to now slide off of the 12 top...
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Anonymous
Anonymous

Soak the top with your garden hose then spread out to dry

2.7
I liked
  • Look of the gazebo
I didn't like
  • Trying to take the canvas top off
#944387
Reply to reviews
What do you mean, you don't have any in stock until "the spring". When is the spring in Texas. *** excuse and a bit of a smart ***. Couldn't convert inches to feet for me. Quick to say you pay for postage both ways! Figures, people in China aren't sewing till "the...
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Anonymous
owen

So the customer service staff is expected to be able to convert inches to feet, when you can't?? Isn't that basic grade four math? I don't get why that's their issue and not ...

#938057
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