Anonymous
map-marker Bedford, Ohio

Highly disappointed

Canopy riped apart only used 2 and a half month in 2022 this year it totally ripped around d the top.
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MARK E Eds

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Verified Reviewer

TRYING TO REPLACE CANOPY

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MY CANOPY WAS DAMAGED DUE TO BAD WEATHER I NEED TO REPLACE IT. I HAVE RIPS ON ALMOST EVERY SIDE. I HAVE TRIED TO PUT IT BACK TOGETHER WITH FABRIC TAPE BUT IT DOEST HOLD
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Loss:
$90
Pros:
  • Easy to assemble gazebo
Cons:
  • Phones unattended

Preferred solution: Price reduction

User's recommendation: RECOMMEND PUTTING SOME KIND OF FABRIC SEALER TO HELP PROTECT AGAINST SOUTH TEXAS HEAT

Giovanna L Bfm

Replacement parts

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I am trying to find a replacement for my canopy. Cant find it nowhere.need to talk to customer service
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Pros:
  • He never answers the phone
  • Sandra

Preferred solution: Replacement for my canopy

Anonymous
map-marker Saint John, New Brunswick

Order curtains for 10x12 sun joy Gazebo. And I missing a top on new Gazebo . Warranty part missing.

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I like to buy curtains for your Gazebo. That fit our Gazebo .everything else is good. No problem. No Complaint.
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Heavenlee Ntn

Customer Service

Rep does not get back with answers in a timely fashion been doing this replacement for a week now !!!
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Preferred solution: Replacement

bob f Lat

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Verified Reviewer

Have model SPX3001 sunjoe been trying to order high pressure replacement hose for months it's a pos product.

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connection for the hose to the gun broke. been on your list for months. have model spx3001 serial #020538****042. useless without the hose. what are you going to do about it ??? wouldn't buy again.
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Preferred solution: Full refund

Patricia H Otl

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Verified Reviewer

Trying to get a replacement canopy

Cant talk to anyone, and keep getting disconnected. I have purchased 3 gazebo from this company, I need a replament canopy for my 3rd one. Hav the information I need and model #no. JUST WANT TO FIND OUT HOW TO GET ONE..hav a way to speak to someone, I hav spent enough money with this company, just want help???
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Preferred solution: I want to purchase a replacement canopy

User's recommendation: Don't know what to say

Nain Who

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Verified Reviewer
| map-marker Egg Harbor Township, New Jersey

Bad service

This is a rip off. Was told could purchase replacement gazebo top for $115 on web site. Didnt have it. Then directed to chat and wanted to charge me $5.00 to ask a question. FOR REAL. THIS STINKS.
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User's recommendation: Don’t buy.

Alvin C Ids

Trying to order a canopy

I am having a lot of trouble ordering a canopy for me canopy . U guys are not excepting call and its getting very frustrating
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Pros:
  • No contact
Cons:
  • Nice canopy

Preferred solution: I need a canopy and would like it at a price reduction for all this I have been threw

Russell Z Yeo

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Verified Reviewer

Received wrong item

received part # :L-GG035PST-KJ. Top canopy is to small Ordered part #: L-GG001PST-F top canopy is 18" x 30" need to return part #: L-GG035PST
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Preferred solution: Full refund

Scott S Bpl

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Verified Reviewer

Patio Heater

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I light the heater item A30600**** but once the heater ignites and I release the *** to turn the heater to what level I want it. The flame goes out. I hold it 5 sec I hold it 10 sec or 20 sec. the flame goes out when you release the *** I've used it twice and the tank is still full.
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Loss:
$101
Cons:
  • Does not stay lite

Preferred solution: How to get it to work

Meiko Ubh

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Verified Reviewer

Item not working

The customer service rep told us we had a broken piece, After we filled out a questionnaire on an email they said they would be sending a new piece. Hopefully we will receive this soon and be able to fix our outdoor heater,
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Preferred solution: The heater fixed

Vernon B Qio

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Verified Reviewer
| map-marker Youngstown, Ohio

Big lots order broyhill sandpoint 2pc dining chairs light color

Sunjoy Industries - Big lots order broyhill sandpoint 2pc dining chairs light color
Sunjoy Industries - Big lots order broyhill sandpoint 2pc dining chairs light color - Image 2
Sunjoy Industries - Big lots order broyhill sandpoint 2pc dining chairs light color - Image 3
Hello, just got my big lots order in today. I am so upset. 1 chair went together well 2nd chair cannot be completed because I got 3 right arms and 1 left. So I have one chair missing side left frame as you sit. This is horrible. I can provide pictures I got three b2 and only 1 b1. Chair arm was miss marked left but was actually a right arm. Please help
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Preferred solution: Send me left leg to put together

Bryant B Rrb

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Verified Reviewer

Replacement top

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Sunjoy Industries - Replacement top
Sunjoy Industries - Replacement top - Image 2
What the number to call Bc I rip my top on my tent my 201-920-****. I need a new one how do I order it. Im getting a lot of running around to. Get my replacement top like what going on y its hard to get it I paid a lot money for. It I would a new top. I call like month in half ago about this So now Im trying again what ur number to call
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Preferred solution: Deliver product or service ordered

Michael B Oxq

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Verified Reviewer

My fire pit table is not here or canopy that I’ve won free bye spinning the wheel and also $300 free dollars worth of outdoor furniture patio furniture its not received 19885Rosect Harperwood mi 48225

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Michael Beasley at 19885 Rose ct Harper woods Michigan 48225 Harper woods Michigan 48225 free giveaway I have won $500 worth of free items free shipping Ive won a 11x 12 canopy gray with netting the outdoor fire pit too of them black $180 $275 free giveaway spin the wheel I won 500 dollars worth of cash free idems with the code I made the order put in the code an it Disappear where is my free items send me my free items to my address today please I spent the wheel I won you guys are playing with my emotions again
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Loss:
$500
Pros:
  • Website
Cons:
  • Product availability
  • No parts no service
  • Hard to get replacement parts if a few years old

Preferred solution: Deliver product or service ordered