customer service customer service gazebo replacement canopy sunjoy order parts replacement canopy

No response from them | Sunjoy Industries review

I have purchased 2 of your gazebo in in 2017 and one this year both of them have ripped the ones are up to high to drain rain water I spent over $ 600 and I am not happy I contacted amazon and they won’t refund me I will gladly return the product I
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Review
#1674604 Review #1674604 is a subjective opinion of poster.

WORST CUSTOMER SERVICE / COMPANY | Sunjoy Industries review

I have been trying since May to order some parts for my gazebo. Cant order them on line of course. You have to do LIVE chat only for them to tell you. I apologize for the wait we are still waiting for production you might want to try back in a month or 2. Then why even display the parts on website. I have wasted so much time I am just going to call it a loss. Take the damn thing down and dispose of it. All summer without a gazebo because of this company. Never again will I purchase anything from them. People stay AWAY!!!!!!
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1 comment
Anonymous
#1757254

I've also receive abysmal service in trying to get replacement parts for a Pergola I purchased. No shade cover all Summer thanks to their rotten customer service and lack of communication.

I purchased this from Walmart.ca.

Sunjoy tells me to go to Walmart for problem, Walmart tells me to go to Sunjoy for solution. Never again!

Review
#1669819 Review #1669819 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Bad customer service
  • Quality of replacement cover
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
Tags
  • Gazebo

Bought the Pergola with Canopy in May/18 from Walmart Canada online. There were several problems making erecting this pergola difficult, i.e. pre-drilled holes off center, etc. | Sunjoy Industries review

2.0
Details
July 2019 while sliding the canopy closed one of the pulleys snapped off. Since then several others have broken making the use of the canopy impossible. Have tried for months to get replacement pulley's to no avail. Why SunJoy/SunNest cheaped out on these pulleys is a big ?? The plastic 'axle' part is very weak. Very Very disappointed in the outcome of this. Who can afford a new pergola after only 1 yr. of use?
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Review
#1665074 Review #1665074 is a subjective opinion of poster.
Product
Sunjoy Industries Pergola
Pros
  • Quick delivery
Cons
  • Parts not available
  • Bad cannot get any answers
  • Poor quality
Reason of review
Access/ activation issues
Loss
$750
Preferred solution
new parts to replace the broken ones
Tags
  • Sunjoy Pergola

Stay away | Sunjoy Industries review from Clinton Township, Michigan

1.0
Details
Do NOT I repeat DO NOT ever buy this name Brand. Bought 2 replacement pieces for my gazebo waited an enitre year they shipped me one, not the other. Waited months and months for the other piece. They kept saying 2 weeks 4 weeks NEVER got it. Then finally said its discontinued, said i would get my refund. Still sitting here every month fighting for my refund, they claim they cannot call the people who do the refunds. They read off the same skit every single month. They have legit taken my money and will not return it and didnt receive product. Horrible!!!!
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Review
#1662564 Review #1662564 is a subjective opinion of poster.
Reason of review
Won't refund and didn't ship replacement part.
Preferred solution
Full refund
1.0
Details
Totally agree with the review I just read - the cover was the wrong size, way too small, and had to be sent back. The second one that they assured me was correct, was also not properly sized. Same experience; tugging, pulling and no luck. Their recommendation at...
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Review
#1661810 Review #1661810 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Customer aftermarket service
  • Phones unattended
  • Bad cannot get any answers
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund
Tags
  • Aka Sunjoy Group
1.0
Details

Update by user Sep 03, 2019

inferior product , poor customer service , company is a scam, You people should be ashamed of your product. No integrity.

I will not buy another product from sunjoy. I will not recommend this company to anyone.

Original review posted by user Sep 03, 2019

the product only lasted for 4 months , than canopy stated...
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Review
#1643554 Review #1643554 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Tags
  • Inferior Products
  • Sunnest Services Llc

Damaged frame | Sunjoy Industries review

1.0
Details
Purchased a gazebo, had it up for 1 month and frame was destroyed. Sent the puctures, receipt and model number. Sorry, not gonna replace frame. Tried to order parts, not available. What a waste of money on this poorly manufactured product. Save your money, time and agony and purchase a good quality back yard product from another company.
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Review
#1642285 Review #1642285 is a subjective opinion of poster.
Product
Sunjoy Industries Gazebo
Cons
  • Terrible quality and customer service
Reason of review
Bad quality
Loss
$200
Preferred solution
Replace damaged parts
Tags
  • Gazebo

i need a replacement igniter | Sunjoy Industries review

the part # is DHLG-12A (1434) igniter
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Review
#1639960 Review #1639960 is a subjective opinion of poster.

Garbage product..Garbage Company | Sunjoy Industries review

1.0
Details
We bought a gazebo in 2017. This year we noted white patches on the roof where the paint is getting bleached in the sun. We contacted them and they asked for pictures - we provided pictures. Then they asked for the receipt - we provided the receipt. Thdn they asked for the part numbers of the panels - we provided thd part numbers. Since then they will not respond to us...We suppose they were not expecting us to provide everything. garbage company, garbage product, garbage warranty. Do yourself a favor...dont buy this company's products.
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Review
#1632290 Review #1632290 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1600

Should just shut down | Sunjoy Industries review

1.4
Details
When the canopy frame was found bent, I contacted customer service for a replacement part. After 40 minutes waiting, I was informed that none were available and to "check back from time to time". This leaves customers with an unusable product and such a lack of customer support and professionalism is unexcusable.
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Review
#1630827 Review #1630827 is a subjective opinion of poster.
Product
Sunjoy Industries Canopy
Cons
  • Parts not available
  • Bad cannot get any answers
  • Quallity
Reason of review
Poor customer service
Loss
$120
Preferred solution
send replacement parts