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Updated by user Nov 16, 2018

Sunjoy's customer service has refused to replace the ruined patio gazebo or refund the cost. Their reply: "Warranty excludes damages due to acts of nature which include wind, snow, and rain." This is despite the fact that the product's specs as advertised are: "Supported by durable, powder-coated steel frames which is rust-resistant and can withstand various weather elements." Warranty excludes damages due to acts of nature which include wind, snow, and rain.

. .

. Unfortunately upon review of your request we are unable to approve a refund or cover under warranty." This is disgraceful that they are using language in a warranty that I didn't have access to before purchasing the product as a reason to not stand behind their product.

Original review posted by user Nov 16, 2018

At first I was really happy with the Sunjoy patio gazebo. It was pretty to look at and I thought it would last and be weatherproof, according to the product specs. Unfortunately, it completely collapsed at the first snowfall. The metal rods all bent and it is irreparable.

To make matters worse, Sunjoy's customer service department was not responsive in my opinion. They did not agree to replace or refund the item, which I purchased only 3 mos. ago. I also paid several hundred dollars to have it professionally assembled (which was cheaper than the nearly $400 assembly charge listed on Amazon). The company took the info and said they'd have to check if there is a warranty. No reassurance that they will replace or refund the money I've spent ($500 with assembly).

I am very disappointed because I spent a long time researching patio gazebos and thought this was a good company.

I've tried to upload a photo but this website won't do it.

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Full refund.

Sunjoy Industries Cons: Response from customer service, Poor quality and customer service, Parts were missing, Customer aftermarket service.

Location: Newark, New Jersey

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I had the same experience with them. Shame on Lowe's, Home Depot, Walmart etc.

for selling such junk! Don't buy anything from Sunjoy!

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