Sunjoy Industries - Awfull customer service
About 3 and half years ago I have purchased Sunjoy Classic Scroll Gazebo in Walmart. Alas, canopy lasted only that long before started tearing apart. Spring came and I tried to find replacement, just to find that Walmart discontinued sale of this product, and others just do not have it. Finally, I found the manufacturer's web site with some info about gazebo and canopy, with phone numbers on it.
- US customers: 1-866-578-6569
- Canada customers: 1-844-786-5691
Tried to reach both phones but no answer.
Every time I called there was only " All our agents are currently busy..." etc voice. No customer representative as one would normally expect, only answering machine mumbling something about e-mail address without an option to repeat the menu.
If I only knew more about company before I purchased this gazebo for the first time... Now I have useless frame without canopy, which I cannot find replacement for.
Stay away from this company.
Review about: Sunjoy Industries Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Let the company propose a solution.
I liked: Price.
I didn't like: Customer service.