About 3 and half years ago I have purchased Sunjoy Classic Scroll Gazebo in Walmart. Alas, canopy lasted only that long before started tearing apart. Spring came and I tried to find replacement, just to find that Walmart discontinued sale of this product, and others just do not have it. Finally, I found the manufacturer's web site with some info about gazebo and canopy, with phone numbers on it.
- US customers: 1-866-578-6569
- Canada customers: 1-844-786-5691
Tried to reach both phones but no answer.
Every time I called there was only " All our agents are currently busy..." etc voice. No customer representative as one would normally expect, only answering machine mumbling something about e-mail address without an option to repeat the menu.
If I only knew more about company before I purchased this gazebo for the first time... Now I have useless frame without canopy, which I cannot find replacement for.
Stay away from this company.
This person wrote the review because of poor customer service at Sunjoy Industries and attached a photo. Reviewer claimed that he or she lost $120 and wants Sunjoy Industries to offer any options to resolve the issue.
The most disappointing in user's experience was customer service is non-existent. Author liked the most price. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.