Not resolved

Totally agree with the review I just read - the cover was the wrong size, way too small, and had to be sent back. The second one that they assured me was correct, was also not properly sized.

Same experience; tugging, pulling and no luck. Their recommendation at Sunjoy? Cut your gazebo top shorter. Since the gazebo frame is older, I did that, and after much struggle, got it on, but now one corner collected rain (due to their solution of cutting off a corner of the gazebo it was no longer taut).

Used it for 4 months, and took it off today.

Two rips in the "ripstop" fabric from trying to get it off, and now I see that the puddling caused by their solution resulted in a large black stain in that corner. Tried calling and got the 40 minute hold time that seems to be unusual for them, and then a recording "leave a message." BBB and Attorney General complaints pending their email response for a refund.

Product or Service Mentioned: Sunjoy Industries Gazebo.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $140.

Preferred solution: Full refund.

Sunjoy Industries Cons: Customer aftermarket service, Bad cannot get any answers, Phones unattended, Product not as described- customer service does nothing, Could not speak with a representative from the us.

  • Aka Sunjoy Group
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