Anonymous
map-marker Port Richey, Florida

Wrong part seny

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Took money fast ship wrong part customer service horrible. Emailed with pictures of order and pictures of part sent no response. No refund no part no nothing never order from this company again.
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User's recommendation: Don't order from them

Anonymous
map-marker Payson, Arizona

I WOULD LIKE THE MEASURMENTS FOR ITEM A10200****

SINCE THERE WERE NO INSTRUCTIONS OR PLANS FOR A WOODEN OCTAGON FLOOR, I WOULD LIKE THE MEASURMENTS FOR ITEM A10200**** SO I CAN BUILD ONE.
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Clifford M Gpn

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Verified Reviewer
| map-marker Mariposa, California

No response after a couple emails

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Sunjoy Industries - No response after a couple emails
In October 2020, I purchased a Sunjoy Gazebo on Amazon. A couple of months later an 80 mph windstorm came through and picked my gazebo up and blew it against a tree. Many of the frame parts were broken or bent. Rather than purchase a new gazebo I was attempting to contact them to see if I could buy replacement parts for the damaged ones. I called the customer service number but a recording said to email them which I did, again.
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Gary F Jyz

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Verified Reviewer
| map-marker Utica, Michigan

Replacement canopy

need replacement canopy for Bloomsbury gazebo purchased 2020 from Walmart. 10 x12 part #A101********? Thank you, Gary Fecs 586-258-****
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Anonymous
map-marker Tampa, Florida

Wrong product sent

Still no part no return label. Do not buy totally out of this country not I usa. N9 customer service to help all done in email with no response for days on end.
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User's recommendation: Do not order

Phil D Vvu

Poor Customer Service

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Original review Aug 20, 2021
I initially contacted Sunjoy 11 days ago. I needed critical information concerning dimensions of a gazebo I was to purchase. They attempted to resolve the issue through a couple emails, however I needed additional details and was told a tech would call me. To date I have not received a call. I have several other vendors and tradesmen involved in this project and unfortunately am not able to move forward. I will not be purchasing this item from Sunjoy.
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User's recommendation: Customer service is lacking.

Daniel N Nsm

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Verified Reviewer

PO#: CS26669****

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Sunjoy Industries - PO#: CS26669****
Date Placed: August 31, 2020Wayfair Order #315536**** Dan Nale cell # 508-344-**** assembly instructions item # A10200**** one of my (R3) part # P000800257 (big roof cover 1) does not have all the cutouts for the roof cover grooves. one part # P000800257 has 6 cutouts the other 0nly has 5, they should both have six.
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Preferred solution: new part # P000800257 sent to me

Bic F

Defective equipment

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Ive called the company a week ago and they have not gotten back to me and I dont feel that they will but I will follow up. I had the unit for one year and it does not work at all. I read reviews it does not seem promising that Ill have a satisfactory conclusion. I plan on contacting Amazon also since they displayed on their website and I bought it through the web site
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Loss:
$200

Preferred solution: I would prefer my money back but if they will pay for shipping and send me a new one I would consider it.

User's recommendation: Don’t buy the unit It’s $200 and worth it

Anonymous
map-marker Salt Lake City, Utah

Replacement item

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They should be shut down. They have not gotten back to me in over a year. The only time I had a live person he couldn't do nothing. Ask simply question do u have this replacement canopy gave then there pzrt # and he couldn't pull it up. Said to text them. Have nothing. Need to be shut down and sent back to China.
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User's recommendation: don't buy Sunjoy product ever.

Melissa F Lrd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Damaged posts on gazbo

Sunjoy Industries - Damaged posts on gazbo
Sunjoy Industries - Damaged posts on gazbo - Image 2
Hello. I brougt a 10 x 12. Broy hill. Item # A10100**** from biglots and when i got home i had 2 poles damaged. And no canopy i called and emailed pictures of damage and it. Have not heard any thing back..
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Loss:
$479

Preferred solution: Send me 2 poles and a canopy

Anonymous
map-marker Salt Lake City, Utah

Replacement item

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They never get back with you. been trying for replacement canopy and know nody will help u to see if they even sell the type of replacement for there canopy. Terrible customer service. Will not buy any more dunjoy product.
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User's recommendation: don't buy sunjoy product

Anonymous
map-marker Henrico, Virginia

Ordered a sunjoy canopy replacement and it came in a timely manner. It did not fit. Requested a return slip the next day and it took them over a month to send it after numerous emails to them.

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It took another email after returning the canopy to ask about my refund. They deducted all shipping cost and a restocking fee. The canopy cost $99.00 , I was refunded $54.60. This is an awful company and was reported to the Better Business Bureau. Do Not order anything from them.
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User's recommendation: Do Not order from this company.

Andrew N Xmz

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Verified Reviewer

Discontinued replacement products.

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The covering hardly lasted a year and replacements for purchase were never found. Dont purchase canvas covered gazebos from Lowes.customer service was no help at all.
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Loss:
$700
Pros:
  • Good structure without canopy
Cons:
  • No replacement parts

Preferred solution: Let the company propose a solution

User's recommendation: Dont purchase these products from Lowes. They offer no support.

tajuan m

Gazebo

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I order a gazebo on June 1, 2021. This company has poor customer service. Was missing screws from the package. I will never order from BJ's/ Berkley sunjoy every again. I recommend taking your money elsewhere
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Loss:
$1345

Preferred solution: Price reduction

User's recommendation: take your money and run

Karen M Gdm

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Verified Reviewer

Gazebo Installation Question

Hello, I ordered a 10 X 12 Hardtop Gazebo from Walmart and now I would like to order installation for the Gazebo. The Walmart selection is either 1) 8 and 10, or 2) 12. There is $100 difference between the two but I am not sure which one to choose.
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Preferred solution: Just want to know what installation service I should choose.

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