I see people complaining about their gazebo lasting only a year or 18 months and I don't get it. We put ours up last Sunday and two days later there was a mild thunderstorm and it did not just break it - it destroyed it! Two metal beams were snapped cleanly in half, the plastic corner connectors actually sheared.

I e-mailed their support line and the response was a very clear and obvious dismissal of me. Although the words they used were different, in essence they said "Yes, our product is shoddy but you bought it and we won't stand behind anything that did not come out of the box broken."

$120 for three days of use? I am not sure a product could be made more poorly and customer service be more dismissive and pathetic.

Run from any products this company makes as if your very life depended on it.

Monetary Loss: $120.

Had an Experience with Sunjoy Industries?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Toledo, Ohio, United States #678140

Uhh, actually it's NOT a tent. Had you seen one you'd realize it is intended to be semi-permanent. Were it a tent it would not take 2.5 hours to put up or take down.

**** people indeed. Who would be so *** as to comment on something they've never seen, touched or have any clue about? Oh yeah, these folks (above) would!

No matter how low you set your expectations, some folks still manage to disappoint you...

Mobile, Alabama, United States #670987

It's a TENT! Who the *** would be *** enough to leave that up in any thunderstorm? :x

to Anonymous Elkridge, Maryland, United States #671099

*** people.

You May Also Like

Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Etsy - Did not got what I played for Etsy ""I purchase a hookah stand including tools but I did not get any of the screws.Product was fast made in a rush that some of my products are damaged..." Read more Sunjoy Industries - Waiting and waiting for missing parts Sunjoy Industries "Started process to get missing parts from initial purchase of $1500.00 hard top gazebo May 3. Almost end of June now - parts still on "back order". Doesn't matter if..." Read more Mypillow - Pillow Issues/Customer Service Mypillow " Upon purchasing the 2 for 1 product, king size, I noticed an obvious difference in the amount of filling in both pillows. I opted..." Read more Mary Kay - Creme to Powder Ripoff Mary Kay "I recently purchased the attached product (crme to powder foundation) from a Mary Kay representative that I work with. I was very surprised when I saw the miniscule amount of..." Read more Burgess Seed And Plant Company - Dead plants Burgess Seed And Plant Company "My plants came dead. I never received the Iris bulbs. The woman on the customer service desk told me without the shipping label there is nothing they can do. She..." Read more American Airlines - Left stranded with nothing but promises American Airlines "Frontier, Delta and American Airlines were all fined for under reporting complaints and baggage issues. AA promised me a hotel room for leaving me stranded half way to my destination...." Read more Gm Parts Giant - Terrible communication; late shipping Gm Parts Giant "One week after I placed the order, I received a notification that a few parts would be backordered. Two weeks after this email and one week after the latest "eta"..." Read more