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1.9 Based on 59 reviews
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    • To be able to enjoy my new replaced cover 4
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Purchased this table from SAMs club. The slate tiles are popping off. Sams would not stand behind this product. I have called for over 3 months to the company. Was promised a ( partial) refund. I have not seen my promised refund yet!! My calls are received in the Philippines and I have been shuffled thru many people. Frustrating that SAMs club nor this company will stand behind their merchandise In the winter this table has always been... Read more

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Bought a gazebo over 2 months ago and I am still waiting on parts that were not in the original box. While waiting, our semi complete gazebo was thrown by a storm into our neighbors house. I asked SunJoy if they could assist me with this problem and they stated that I was making excuses. Their customer service is terrible. They told me that they would call me back on updates of the pieces that were missing. NEVER received any call back. ... Read more

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rivera sonoma somerset was bought from big lots in may 2016, when i put it up the top had holes that look like nail holes and was leaking, called sunjoy, sent receipts on 9 jun 2016 was told it would be shipped in three weeks, 3 weeks later told would be shipped in 3 weeks, this is still going , 29 aug.2016 was told this morning again that it was back ordered would take 3 more weeks, i talked with about 6 difference company enployee's and got... Read more

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I have been waiting over 2 months for my replacement canopy. Website claimed 2-4 weeks delivery time and only after ordering did I find out it would be placed on back order. Customer service is no help and only gives canned responses. Called again today because the order tracking on their website claimed it would be shipped on August 18th and today is August 29th and has not been shipped. I and am now told the shipment is in limbo because... Read more

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Worst customer care I have ever experianced. I have been on the phone half a dozen times, over the course of 2 days, to get a manual to put together a gazebo. When I finally made it through the gaunlet of dropped calls, voice msgs, and being placed on hold, I've been greated by some really nice ladies, however, I'd rather deal with an *** who is competent at their job, then a polite ***. Twice I've been sent the wrong instructions, and I'm STILL... Read more

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Like the canopy but you cant shut the panels or screen if any breeze at all is happening or it will blow the curtains and flaps in on you and all over your table. Even a slight breeze makes sitting under it anoying if you use the netting...wouls be better if the pannels attached lower on the posts...

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I too am having a problem with my tabletop falling apart. I was told that I was supposed to bring the table in during the winter weather. There is nothing in the literature for the table that says this and the table is way too heavy to move. I bought this table at a Sam's Club in Erie,PA. If it wasn't made to withstand the winter it should not have been sold in the Northeast. So disappointed with Tammy in customer service who told me to... Read more

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I bought this Gazebo in 2013 and have had nothing but problems with the long and short bars. These are the bars that run horizontal and hold the support for the roof bars. The "welding" job to hold these bars to the post keeps breaking. I'm now on my third set of bars. I contacted Sunjoy and basically was told that they haven't had any other complaints. After 3 weeks of going nowhere they are issuing me a cheque for $100. I have had to replace... Read more

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Ordered a 2 tier replacement canopy from Drexel in Canada on May 9. I was sent the small part and waited for the large part. Nathan(the customer service rep in Canada) would not return calls nor reply to request for updates. I got in touch with Erica Brinker at the US customer service office and requested assistance. Erica was prompt to respond and emailed her contacts in Canada and China for assistance to expedite the large part. It arrived... Read more

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Mosquito netting order was taken by someone in Canada who sounded drunk. Couldn't repeat my credit card back to me, but confirmed it was in stock. told me it'll ship in a week. Called the Ohio number. Spoke to a rep, "Gisele" who informed me it was out of stock and b/o up to 6 weeks. She'd call me back. Never called back, so I did. Rudest person I ever spoke to in Ohio told me there was no Gisele working there. "Well you just ordered yesterday,... Read more

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