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Purchased L-GZ472PST-I Gazebo - First year the wind shredded the canopy, Purchased a new one and 2nd year, the wind snapped one of the structural post and many on the side bars. One year warranty so I am screwed. Poor quality. They want me to purchase replacement parts...
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3.0
I liked
  • Price
I didn't like
  • Quallity
#1118969
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Sunjoy Industries - SunJunk S-GZ001 SunJoy Gazebo
Would NOT recommend this item, Purchased in May 29, will be throwing it out tomorrow. Minor 10 min storm just came through and crumbled it like toothpicks. It was assembled and staked way beyond the recommendations. D rings, for the stake lines,tore out of the canopy...
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Anonymous
Anonymous

I'm sorry but that photo makes the situation look hilarious.I'm surprised the ruby slippers aren't sticking out from the bottom of one side.That's a pretty cheap price ; you p...

1.3
I didn't like
  • Inferior quility
#1096974
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Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
Sunjoy Industries - HORRIBLE CUSTOMER SERVICE & QUALITY!!!
I opened my Dashley hard top gazebo, there were so many flaws with it I was shocked.. I contacted the company, sent in my email with my pictures. Email response asked for my phone number. I gave my number, no call that week. Emailed my number again. Still no call! I...
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Anonymous
Janelle

I purchased a gazebo and it would not stand kept falling over.Same thing they said they would replace sent me a email. 2 months later nothing. I emailed a nasty message. They ...

1.3
#1085437
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Sunjoy Industries - Bent parts and top of the canopy too small

Sunjoy Industries
#1041500
1.0
Details
Call three different times first time that the guy hang up. The second time the woman kept me on hold for over 25 minutes period while I was on hold with her I called her my cell phone and another woman answered and said she didn't know who I was talking to and if I never received they didn't care blah blah blah they suck
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Diversity of Products or Services
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Sunjoy Industries - Bent Parts canopy too small won't fit

Sunjoy Industries
#1041336
I called 3 times first time the guy had me take pictures and send them to email and then hung up on me second time the woman kept me on hold for over 25 minutes they're call I got a very nasty woman who said they were not going to do anything even though the thing is brand new I took pictures brand new I am very pissed
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Short Review on April 10, 2017

Sunjoy Industries
#1032476
2.3
Details
Why is it so hard yo place a order for a replacement canopy have tryed several times to call the no you have listed and got everyone else but sunjoy
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Outdoor Fire Pit Review

Sunjoy Industries
#1015451
2.1
Details
I have a backyard fireplace recall number 11-157 how do i get fix and how do i get parts
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
i ordered a replacement canopy 3 weeks ago and was sent a ups tracking number. after 2 weeks of waiting and being unable to properly track my shipment, i called fedex and was told that they haven't physically assumed responsibility for the package and to contact the...
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1.0
#1079193
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I call SunJoy on June 7 2017 to order a replacement Canopy for my gazebo as they do not last the sun years them up! I placed an order with one of the representatives. $103.99! Will be delivered with in 5 weeks has to come from China! Well the representative said he was...
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Anonymous
Afd3262017

On 8/18/2017 a women called and left a message on my phone that she had just received my complaint from the BBB. She would be the case worker forMy complaint. She was calling ...

1.9
#1078284
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Sunjoy Industries - Another Poorly designed Chinese product, no help from Sunjoy
Sunjoy Industries - Another Poorly designed Chinese product, no help from Sunjoy
WILL NOT BY ANOTHER PRODUCT. I initially LOVED the unit I bought. I contacted Sunjoy via their toll-free number to see if they would be able to help me with a problem that exists with their design on the Octagonal model Hardtop (metal roof) Gazebo. I spent a large...
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#1074521
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I purchased a canopy replacement on May 30th thinking that I was getting both pieces(the large canopy and the small top piece). I was only getting the large piece which costs $159. So the day I received the large canopy I ordered the small piece which is $17.99. No...
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#1069350
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Ordered a 10x12 gazebo replacement with netting and privacy curtain. I was told 7 to 10 days for delivery. It has been 3 weeks and product has no shipped, I have called 4 different times and every time I have been told that the product was in stock at the warehouse and...
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1.8
#1064694
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Sunjoy Industries has extremely poor customer service. No one will allow you to speak to any person that has any authority what so ever. The merchandise they sell is of exceedingly poor quality. They do not stand by their product in any way. They will not warranty any...
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Anonymous
Anonymous

This situation was never resolved. Sunjoy refused to even return my calls or emails. I had to order a replacement canopy from a different company. I can assure you that whe...

1.0
Jiaxing Shi, Zhejiang Sheng
I didn't like
  • Quality of replacement cover
  • Warranty
  • Way customer service decisions are made
#1064192
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Contact Sunjoy Industries

Mailing Address:
Sunnest Services LLC
619 Slack Street
Steubenville, Ohio 43952
Phone:
(866) 578-6569
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Sunjoy Industries - Poor craftsmanship/ no customer service
the paint has come off my 2 yr old gazebo, right down to the bare metal.. sunjoy customer service will not do a thing without a receipt, first carbon receipt lasting 2 yrs,, nope they do not second i dont care if the gazebo is 5 yrs old, this is not acceptable sunjoys...
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Anonymous
Gazebo Rep

Hi, did you really think that at that price it would even last that long. Come on in, we'll rotate your tires for free.

Anonymous
URFunny

Purchased at a tire store? You purchased a gazebo at a tire store? You purchased a gazebo at a tire store? (Trying to comprehend)......".............( still trying to comprehe...

2.2
#1057145
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