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1 month after purchasing a grill gazebo, the metal on the shelves where the grout is layed have completely rusted. Sunjoy's response was to get a can of spray paint. After complaining enough they sent me replacement shelves in worst shape than my existing shelves....Again their solution was to purchase paint and fix it myself. Add comment

I purchased a standing cooler. It is damaged. The store doesn't have any more. I emailed them at the address on the directions. It was returned as undeliverable. I called Sunjoy direct and was on hold for over 54 minutes waiting to talk to someone. When I finally did, they said they needed me to send a copy of the receipt and picture of the damage, and gave me a different address. I emailed... Read more

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  • Aug 03, 2014
  • Furniture and Decor
  • Rusty Gazebo
  • 182

I purchased a Gazebo from Sears (independence, mo.}within 6 or 7 months every place a hole had been drilled or spot welded the joints rusted and broke . If you look inside (hollow frame } it was solid rust. The joints rusted apart and the Gazebo collapsed . the only thing didn't rust was the canopy. the rust drained down the inside of the hollow frame and stained the new deck. I went to Sears in... Read more

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  • Jul 30, 2014
  • Furniture and Decor
  • Canopy Refund
  • 206

I purchased a replacement canopy for our gazebo for the second time in two years. The first one was the correct style however it was just a little short and tore upon installation. I thought that it was possibly a fluke. This year I ordered the same canopy and once again it was too small. I called customer service and was told that I could only be reimbursed for the canopy and not the... Read more

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Sunjoy has the worst customer service EVER!!! They mislead their customers by saying you are buying a "replacement canopy set" then only send the top of the canopy. Then when you call to find out where the rest of the canopy is, they tell you it will be DOUBLE the price for the sides of the canopy. The first person on the phone said that he gets these calls all the time of people feeling misled... Read more

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Bought and paid for a replacement bug netting and they sent the wrong one. They have not corrected the problem and they do not respond to my e-mails. Calling them is a joke; they never answer. Went to Wal-Mart but so far their as useless as Sun Joy. Its a simple matter to resolve but for some reason this company seems to be dysfunctional when it comes top service. USE CAUTION WHEN BUYING THEIR... Read more

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We bought the Grill Gazebo L-GG040PST for our patio and while assembling we found that we cannot finish as the slot that is suppose to be welded on the Post screen is not there and the screw holes on the same post are on the opposite side of the slot in order to screw on the slate table top shelf. Also the small top connector is cracked. We would be please if you could send another post screen... Read more

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Update on last complaint: qaa called back by a manager (Candice) found the main part I need and is overnighting it to me (will cost me $15.00) but I am satisfied with that. She was very helpful. Add comment

Just picked up a SunjoyCardiff 12x10 gazebo from Home Depot. Have it 3/4 assembled and do not have the "T" connector to complete the assembly. Told by Sunjoy that parts have to come from China and will take weeks to arrive. I now have a partially assembled gazebo that I cannot complete and its only 1 day old. Not Fair! Waiting for a call back from management. (Lol we will see) I will update with... Add comment

I can not get ahold of Sun joy and to me this is very rude!!We have a beautiful hard top Gazebo and we need parts and it's not right that they don't respond and they don't answer the phone either!!!What do we do????? Add comment

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