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    • Inferior quility and sunjoy knew1
    • Customer service1

We have a Sunjoy gazebo that we purchased a year ago from Ace Hardware. We really enjoy it. It is a very simple model and I have screwed it in to my deck. It is working fine but it is obvious the canopy will not last forever. Each time we put the canopy back on the pockets tear just a little more. Still works but I would expect another two years or so at most before we need to replace it. ... Read more

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For the lack of better words, this item is a heavy load of junk. My second replacement table top is falling apart again. After an investment of $1000+ on this item, below is the response I received from Sandy Chen with Sunjoy Customer Service: "As the table top is made of slate, the natural phenomenon can lead to the expansion , it doesn’t affect the usage. Thanks & Best regards Sandy Chen... Read more

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I purchased a gazebo L-6Z120PST-2L they told me to send pictures and a copy of the receipt to CSTEAM3@SUNJOYONLINE.COM I did this and I get a message can not send. Sun joy left me a message and repeated the Address twice I did it correctly what is the problem sonjoy Read more

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sent for a replacement main canopy last week L-GZ660PST got it and it doesn't fit its sewn wrong as you can see when looking at it called at least 12 times left messages want a replacement for the replacement but no one ever returns my calls in discussed and disappointed in there customer service and everytime i call im always 25 or 26 in line so i leave a message which no one returns my calls ... Read more

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I bought a Gazebo from Sunjoy, after the first season the canopy ripped. I called them for a replacement and they informed me they were out of stock. My wife tried to sew it which helped but each year ripped more and more. I now have the Gazebo only 3 years, frame is still in good shape but the canopy is too torn to put up. When I called them they informed me this model is no longer available due... Read more

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Needed a replacement canopy for my Sunjoy gazebo frame. Used the part number from the label on the old one to order a replacement from Sunjoy Product arrived on time, verified that the part number matched, but when I attempted installation I discovered that it was in fact not the same design as the original, in spite of identical part numbers. After investigating on their website I... Read more

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1 month after purchasing a grill gazebo, the metal on the shelves where the grout is layed have completely rusted. Sunjoy's response was to get a can of spray paint. After complaining enough they sent me replacement shelves in worst shape than my existing shelves....Again their solution was to purchase paint and fix it myself. Add comment

I purchased a standing cooler. It is damaged. The store doesn't have any more. I emailed them at the address on the directions. It was returned as undeliverable. I called Sunjoy direct and was on hold for over 54 minutes waiting to talk to someone. When I finally did, they said they needed me to send a copy of the receipt and picture of the damage, and gave me a different address. I emailed... Read more

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  • Aug 03, 2014
  • Furniture and Decor
  • Rusty Gazebo
  • 354

I purchased a Gazebo from Sears (independence, mo.}within 6 or 7 months every place a hole had been drilled or spot welded the joints rusted and broke . If you look inside (hollow frame } it was solid rust. The joints rusted apart and the Gazebo collapsed . the only thing didn't rust was the canopy. the rust drained down the inside of the hollow frame and stained the new deck. I went to Sears in... Read more

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  • Jul 30, 2014
  • Furniture and Decor
  • Canopy Refund
  • 432

I purchased a replacement canopy for our gazebo for the second time in two years. The first one was the correct style however it was just a little short and tore upon installation. I thought that it was possibly a fluke. This year I ordered the same canopy and once again it was too small. I called customer service and was told that I could only be reimbursed for the canopy and not the... Read more

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