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    • Inferior quility and sunjoy knew1

I bought a Gazebo from Sunjoy, after the first season the canopy ripped. I called them for a replacement and they informed me they were out of stock. My wife tried to sew it which helped but each year ripped more and more. I now have the Gazebo only 3 years, frame is still in good shape but the canopy is too torn to put up. When I called them they informed me this model is no longer available due... Read more

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Needed a replacement canopy for my Sunjoy gazebo frame. Used the part number from the label on the old one to order a replacement from Sunjoy direct.com. Product arrived on time, verified that the part number matched, but when I attempted installation I discovered that it was in fact not the same design as the original, in spite of identical part numbers. After investigating on their website I... Read more

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1 month after purchasing a grill gazebo, the metal on the shelves where the grout is layed have completely rusted. Sunjoy's response was to get a can of spray paint. After complaining enough they sent me replacement shelves in worst shape than my existing shelves....Again their solution was to purchase paint and fix it myself. Add comment

I purchased a standing cooler. It is damaged. The store doesn't have any more. I emailed them at the address on the directions. It was returned as undeliverable. I called Sunjoy direct and was on hold for over 54 minutes waiting to talk to someone. When I finally did, they said they needed me to send a copy of the receipt and picture of the damage, and gave me a different address. I emailed... Read more

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  • Aug 03, 2014
  • Furniture and Decor
  • Rusty Gazebo
  • 295
  • REVIEW RATING 4/5

I purchased a Gazebo from Sears (independence, mo.}within 6 or 7 months every place a hole had been drilled or spot welded the joints rusted and broke . If you look inside (hollow frame } it was solid rust. The joints rusted apart and the Gazebo collapsed . the only thing didn't rust was the canopy. the rust drained down the inside of the hollow frame and stained the new deck. I went to Sears in... Read more

Was this review helpful? 0 2

  • Jul 30, 2014
  • Furniture and Decor
  • Canopy Refund
  • 379
  • REVIEW RATING 4/5

I purchased a replacement canopy for our gazebo for the second time in two years. The first one was the correct style however it was just a little short and tore upon installation. I thought that it was possibly a fluke. This year I ordered the same canopy and once again it was too small. I called customer service and was told that I could only be reimbursed for the canopy and not the... Read more

Was this review helpful? 0 2

Sunjoy has the worst customer service EVER!!! They mislead their customers by saying you are buying a "replacement canopy set" then only send the top of the canopy. Then when you call to find out where the rest of the canopy is, they tell you it will be DOUBLE the price for the sides of the canopy. The first person on the phone said that he gets these calls all the time of people feeling misled... Read more

Was this review helpful? 1 1

Bought and paid for a replacement bug netting and they sent the wrong one. They have not corrected the problem and they do not respond to my e-mails. Calling them is a joke; they never answer. Went to Wal-Mart but so far their as useless as Sun Joy. Its a simple matter to resolve but for some reason this company seems to be dysfunctional when it comes top service. USE CAUTION WHEN BUYING THEIR... Read more

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We bought the Grill Gazebo L-GG040PST for our patio and while assembling we found that we cannot finish as the slot that is suppose to be welded on the Post screen is not there and the screw holes on the same post are on the opposite side of the slot in order to screw on the slate table top shelf. Also the small top connector is cracked. We would be please if you could send another post screen... Read more

Was this review helpful? 1 1

Update on last complaint: qaa called back by a manager (Candice) found the main part I need and is overnighting it to me (will cost me $15.00) but I am satisfied with that. She was very helpful. Add comment

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