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  • Customers like
    • Customer service rep that contacted me 1
    • Difficult 1
    • To be able to enjoy my new replaced cover 1
  • Customers don't like
    • Inferior quility and sunjoy knew 4
    • Customer service 4
    • Trying to contact sunjoy 3

I was billed on my credit card for a canopy I never received. Tried to contact customer service was on HOLD for over an hour. Gave up! Left Message but no response. Went on Web Site use Contact US no response. Going to have to call my credit card company and have payment stopped. The quality of the material is not good. Its to thin and not UV protected. If you get a year of use out of it your... Read more

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I ordered 2 canopies for 134.99 each from Sunjoy. 2 weeks ago, Fedex showed up with only 1 top cap for 1 canopy. In the package, the invoice stated that the order was fulfilled. I have compsed and sent multiple emails and and have had numerous phone calls with their customer support. They are clueless as to good customer service. Over that last 2 weeks they have not responded with a refund or... Read more

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We purchased one of their gazebos in June of 2014. We hired a handy man to put it up properly and received many compliments.(we entertain a lot) . However, after a year no one wanted to be caught near it because it was squeaking so bad. We take it down through the winter because we live in IL. with harsh winters we wanted to protect our investment. It's steel curtains holders had completely... Read more

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After reading other complaints I felt that I had to defend the customer service of Sunjoy Industries. I needed plastic nut covers which were included with the gazebo but I lost a few (the proper quantity was included but my twin 4 year olds decided to help) . I tried to find locally but was unable to locate what I needed. I called Sunjoy customer service to inquire if they knew where I could get... Read more

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I have purchased at least three sets of the beautiful Cranes that are sold in the garden center in Sams Club and Costco. These cranes are for outdoor use and are made of aluminum. They are $89.00 each and you really need to purchase two - a male and female as they both are different. The male has his head up and the female has her head down. They are very nice as a pair. However, they are... Read more

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I bought a 10 x 10 ft canopy for my Riviera gazebo. It totally shredded after 1 year. I contacted SunJoy, and of course was told that their warranty was 6 months (little wonder), and they couldn't do anything about it. With the price they charge, one would hope to get more than 1 year of use. Why does this review have to be 100 words? I have nothing more to say and am just using space to... Read more

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Box stated steel Gazebo, however, steel doesn't bend as easily as this did and snapped and various places while installing it. We followed the directions. The distance in the parts when putting together cannot stay straight and therefore bend due to the inadequate material they used to produce it, which they call steel. It is not steel. When I contacted the company about this, they sent me an... Read more

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After 5 months, my canopy holds water, bent rails and torn canopy. It would be ok if it never rained! Spent 600 dollars and only got a few good months out of it. Very disappointed. Would not recommend to friends. 3 attempts to try and get ahold of them so far. Read more

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Our initial canopy served us very well for about 5 years. We only put the canopy up in the summers to try and extend its life but after 5 years needed to replace it. We ordered the replacement in the Fall so we would have it in the new year and stored it until May. When we put up the replacement canopy we could see how much it was inferior to the original. We could see right through it in... Read more

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I've had been calling the 800 # for over a week now. I keep hearing the circuit lines are busy and call back?? Wow...this is a really,really bad way to do business! I had a replacement canopy sent to me a few months back. I didn't need to use it right away. I knew it was a matter of time. I live in S.Fl.. My gazebo is in my patio..looked great in the beginning, so I figured I should order a new... Read more

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