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1.9 Based on 55 reviews
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    • Customer service 13
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I bought this Gazebo in 2013 and have had nothing but problems with the long and short bars. These are the bars that run horizontal and hold the support for the roof bars. The "welding" job to hold these bars to the post keeps breaking. I'm now on my third set of bars. I contacted Sunjoy and basically was told that they haven't had any other complaints. After 3 weeks of going nowhere they are issuing me a cheque for $100. I have had to replace... Read more

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Ordered a 2 tier replacement canopy from Drexel in Canada on May 9. I was sent the small part and waited for the large part. Nathan(the customer service rep in Canada) would not return calls nor reply to request for updates. I got in touch with Erica Brinker at the US customer service office and requested assistance. Erica was prompt to respond and emailed her contacts in Canada and China for assistance to expedite the large part. It arrived... Read more

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Mosquito netting order was taken by someone in Canada who sounded drunk. Couldn't repeat my credit card back to me, but confirmed it was in stock. told me it'll ship in a week. Called the Ohio number. Spoke to a rep, "Gisele" who informed me it was out of stock and b/o up to 6 weeks. She'd call me back. Never called back, so I did. Rudest person I ever spoke to in Ohio told me there was no Gisele working there. "Well you just ordered yesterday,... Read more

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I purchased a Sonoma 10X12 Gazebo #L-GZ815PST-1 from Big Lots against my better judgment. After unboxing, I discovered 2 defective parts and a considerable amount of hardware missing. Rather than boxing it up and returning it, I tested the Claims Department's ability to address the issues and respond accordingly. The best they are willing to do is send the items in 2 -4 weeks. 7/12/2016 - 8/09/12 To me this is unacceptable. Granted,... Read more

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Hello, About 10 years ago I purchased a lovely 10x10 gazebo from Home Depot. The mosquito netting was zippered onto the canopy...no hooks were used. This resulted in NO bugs entering the gazebo through the spaces which are left in between the hooks. Does Sunjoy make any 10x10 or 10x12 gazebos which do not use hooks for the mosquito netting? If not, I hope this is a feature that will be offered in the future since it does provide the best... Read more

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Would like dimensions to construct hold down pads for a "royal hardtop Gazabo" Item# L-GZO66PST. The Instruction booklet does not give even the simplest of dimensions. k k k k k k k k k k k k k k k k k k k k k k k kkkkk k k k k k k k k k k k k k kk k k k k k k k k kkk k k k k k kk k k kkkk k k k kk k k kkkk k k k k k kkkkkk k k k kkk kk kk k k k k kk k k kk k k kkk k k k kk kkk k kk kk k k k k k k kk k kk k k kk k k k kk k k k k kk k k k k... Read more

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I received My new canopy for my 10Foot by 10Foot Gazebo and after a couple of hours of trying to install it I went online to see what I'm doing wrong as it simply will not fit. I found lots of customer complaints about basic shipping and ordering issues mostly telling me not to waist my time with their support. I then found a Utube video that someone posted showing a trouble shooting tip for extra tight fit that could happen. although it did not... Read more

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Sunjoy Industries - Waiting and waiting for missing parts
1 of 4

Started process to get missing parts from initial purchase of $1500.00 hard top gazebo May 3. Almost end of June now - parts still on "back order". Doesn't matter if I talk to a rep on the phone or by email. It's just apologies. Contacting somebody at least once a week with no results. I have had to cover the roof area with a tarp! Which as you can see - does not make it a "hard-top gazebo. Apologies are not helping. If they don't have the parts... Read more

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Bought two replacement canopies after receiving the order incorrectly the first one ripped sent a replacement and that ripped you could visably see that it was sewn poorly. Reinforced the rips and it just ripped elsewhere. Trying to get to customer service is a joke the email addresses that they have given me are bogus mail just returns undeliverable. Do not know what to do. On top of sewing being defective the thread was bad and the canopy is... Read more

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Sunjoy Industries - Replacement Gazeboes canopies
1 of 8

Bought two replacement canopies after receiving the order incorrectly the first one ripped sent a replacement and that ripped you could visably see that it was sewn poorly. Reinforced the rips and it just ripped elsewhere. Trying to get to customer service is a joke the email addresses that they have given me are bogus mail just returns undeliverable. Do not know what to do. On top of sewing being defective the thread was bad and the canopy is... Read more

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