SUNJOY Industries Complaints and Reviews

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SUNJOY Industries
Main address: 619 Slack Street 43952 Steubenville Ohio
(866) 578-6569, (740) 284-5150, http://www.sunjoydirect.com/Support/Support.html
  • 26+3 mobile complaints
  • $7.3K claimed losses
  • $251 average
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Sunjoy has the worst customer service EVER!!! They mislead their customers by saying you are buying a "replacement canopy set" then only send the top of the canopy. Then when you call to find out where the rest of the canopy is, they tell you it will be DOUBLE the price for the sides of the canopy. The first person on the phone said that he gets these calls all the time of people feeling misled... Read more

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Bought and paid for a replacement bug netting and they sent the wrong one. They have not corrected the problem and they do not respond to my e-mails. Calling them is a joke; they never answer. Went to Wal-Mart but so far their as useless as Sun Joy. Its a simple matter to resolve but for some reason this company seems to be dysfunctional when it comes top service. USE CAUTION WHEN BUYING THEIR... Read more

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We bought the Grill Gazebo L-GG040PST for our patio and while assembling we found that we cannot finish as the slot that is suppose to be welded on the Post screen is not there and the screw holes on the same post are on the opposite side of the slot in order to screw on the slate table top shelf. Also the small top connector is cracked. We would be please if you could send another post screen... Read more

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Update on last complaint: qaa called back by a manager (Candice) found the main part I need and is overnighting it to me (will cost me $15.00) but I am satisfied with that. She was very helpful. Add comment

Just picked up a SunjoyCardiff 12x10 gazebo from Home Depot. Have it 3/4 assembled and do not have the "T" connector to complete the assembly. Told by Sunjoy that parts have to come from China and will take weeks to arrive. I now have a partially assembled gazebo that I cannot complete and its only 1 day old. Not Fair! Waiting for a call back from management. (Lol we will see) I will update with... Add comment

I can not get ahold of Sun joy and to me this is very rude!!We have a beautiful hard top Gazebo and we need parts and it's not right that they don't respond and they don't answer the phone either!!!What do we do????? Add comment

  • Jun 08
  • Products
  • Gazebo Both
  • 14

I can not believe Home Depot would sell such a crappy product.First rain and everything broke and you can,t get any of the plastic parts on their website only the canopy which cost more than I paid for the whole gazebo.Do not buy this product poorly made.I would hope that any store that sells their products would complain to this company because it does not look good for the store.Maybe better to... Read more

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We bought a 10 x 10 gazebo from Ace Hardware in May of 2013. I contacted the company directly for information on how to obtain a replacement canopy. Miya Ji replied on March 9, wanting more information on exactly which canopy this was. I sent a copy of the sheet that came with it on March 11, and sent 3 subsequent e-mails because I never got a response. We weren't looking for a free... Read more

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Purchased code #L-GZZ209PST-1 from Home Depot approx 6 weeks ago. Cover rain holes are not properly installed. They were put too high in the cover. All sides collect water EVERY TIME IT RAINS. We purchase a new unit every three years. Will be stuck with this one until it rips. Read more

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Panels developing splits in them. Product was still under warranty when first complaint submitted by phone to the phone number they provided on the illustration. Was told that the splitting was not caused by anything they done but must have been from a weather event. That was pretty much the end of the complaint as far as they were concerned. Some of the panels are now turning a white powdery... Read more

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