Submit ›
or
  • Customers like
    • To be able to enjoy my new replaced cover 2
    • Difficult 2
    • I liked 1
  • Customers don't like
    • Customer service 10
    • Inferior quility and sunjoy knew 7
    • Trying to contact sunjoy 7

This company completely sux! I had my dealings to date via Lowes Customer Service. The very cheaply made Center Mount Support for the entire roof canopy is so cheaply made (extremely thin-walled tubing with all spot welds either OVER Welded or UNDER Welded) that 3 of the 8 Top-end supports for the Canopy actually snapped right off after 6 months, when I attempted to remove the canopy for the winter months! The causes are obvious as mentioned above, and made even worse by sub-standard powder coating on all the parts which allowed the parts to... Read more

Was this review helpful? 0 0

Phone is always busy or you get disconnected after 10 minutes. fax number is 740-284-5150 is busy also. cannot get a response-left 5 msgs and emailed customer service several times. Ordered items a month ago and have already been billed. haven't received them. tracking number they provided can not be found. can not even cancel my order. so frustrating. need canopies by may fifth. so so so so so so so so so so so so so so so so so so so so so so so so so so so so so so so so so very frustrating. never again. never again! Read more

Was this review helpful? 0 0

Placed order April 19, 2016, have had to change password to get into account with no shipping info, have sent emails with no response, and have tried calling, with same " please hold" that everyone else complains about. Is government investigating this outfit ? If not, why not!!! Add comment

Months and months and a year later... I give up! Sunjoy never has answered a call no matter how long I've stayed on hold.(one time for 5hrs) and still said "unusual high call volume, your wait is more than 10min". Emails... Good Luck. The quality of their products are the same as their customer service, pure ***! Just as bad as this Pissed Consumer review... I don't need to add more than 100 words because SunJoy is just that bad. Months and months and a year later... I give up! Sunjoy never has answered a call no matter how long I've stayed on... Read more

Was this review helpful? 0 0

I ordered and paid for two canopies. It took nearly a month to receive. When I received the package there was only one canopy. After finally locating a number to call it took 20 minutes to resolve. She said she would ship me another canopy. I asked if it could be expedited. She assured me it would be. It took 2.5 weeks to receive. Add comment

I just ordered a replacement canopy a week ago. No response, but the money came out of my credit card immediately. No response to e-mails, no response to phone calls, no response at all. DO NOT ORDER FROM THEIR SITE UNLESS YOU WANT TO KISS YOUR MONEY GOODBYE!!! I just lost my money. If anyone knows how to get a hold of this company please post on this site. I called the store where I purchased the canopy and asked if they could contact Sunjoy. They said they were going to try. I just don't know what is going on.....Is this company still in... Read more

Was this review helpful? 2 0

Ordered a replacement canopy, over a month has passed, not received, and no answer to multiple calls and emails. I just called credit card and disputed charges. I suggest anybody in the same situation do the same. I feel like I have been scammed!!! Do not order anything from them online, they could easily correct by answering emails . Original canopy was sun beat in one summer, made it last two by using tape to hold it together. Thanks Sunjoy, for not being customer oriented. I now have to buy another canopy and I promise it won't be made by... Read more

Was this review helpful? 2 0

Purchased and installed in June 2013, but even removing the canvas from the gazebo for the winter (Nov - Apr) the canvas has started to fall apart. Found the SunJoy website, found the model for replacement and placed electronic order, but nothing after almost 2 weeks. Have sent two (2) follow-up email, says reply in 2 days or less, BUT still waiting to hear. Tried the phone numbers. The Canadian number goes to Drexel Industries, no answer at all, even on one occasion told the voicemail box was full!! The US number just keeps you hanging. I've... Read more

Was this review helpful? 1 0

Is this Company going under and taking all our money with them. I ordered 2 gazebo covers and a BBQ cover on line. They charged 3 separate shipping and handling 3 Mar 2016. In Apr we received one box with 1 of the gazebo covers and a part of the BBQ cover. Stupidly I believed because of separate shipping charges I would get the balance in a couple of days. Well that didn't happen. Like many of you I called the 1-866-578-6569 and after waiting 25 minute finally was told there wasn't anyone at this extension and to leave a message. I also tried... Read more

Was this review helpful? 2 0

Bought a Gardenia Gazebo in 2012. Original canopy lasted until June 2015. Bought replacement canopy, that came apart by Oct 2015, Sunjoy sent new one, that one falling apart by march 2016. Arizona sun destroys this inferior product, DO NOT BUY PRODUCTS from Sunjoy as they now tell me, "sorry, buy a new one for another 6 months of use". Canopy comes apart in fine dust that fall all over furniture underneath and created a mess. Even though one customer service person said 6 month warranty(replacement part) the so-called manager said that he has... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about SUNJOY Industries.
Filing a new complaint about
×