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  • Customers like
    • Customer service rep that contacted me1
    • To be able to enjoy my new replaced cover1
  • Customers don't like
    • Inferior quility and sunjoy knew4
    • Customer service3
    • Trying to contact sunjoy3

I bought a 10 x 10 ft canopy for my Riviera gazebo. It totally shredded after 1 year. I contacted SunJoy, and of course was told that their warranty was 6 months (little wonder), and they couldn't do anything about it. With the price they charge, one would hope to get more than 1 year of use. Why does this review have to be 100 words? I have nothing more to say and am just using space to... Read more

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Box stated steel Gazebo, however, steel doesn't bend as easily as this did and snapped and various places while installing it. We followed the directions. The distance in the parts when putting together cannot stay straight and therefore bend due to the inadequate material they used to produce it, which they call steel. It is not steel. When I contacted the company about this, they sent me an... Read more

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After 5 months, my canopy holds water, bent rails and torn canopy. It would be ok if it never rained! Spent 600 dollars and only got a few good months out of it. Very disappointed. Would not recommend to friends. 3 attempts to try and get ahold of them so far. Add comment

Our initial canopy served us very well for about 5 years. We only put the canopy up in the summers to try and extend its life but after 5 years needed to replace it. We ordered the replacement in the Fall so we would have it in the new year and stored it until May. When we put up the replacement canopy we could see how much it was inferior to the original. We could see right through it in... Read more

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I've had been calling the 800 # for over a week now. I keep hearing the circuit lines are busy and call back?? Wow...this is a really,really bad way to do business! I had a replacement canopy sent to me a few months back. I didn't need to use it right away. I knew it was a matter of time. I live in S.Fl.. My gazebo is in my patio..looked great in the beginning, so I figured I should order a new... Read more

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I have phoned the Cdn number that is readily given out by their U.S. Head office 4 times with no luck. Supposedly there is a 6 month warranty on defects in materials. Well I have a defect in my canopy and cannot get anyone to call me back to deal with the issue. Please return my calls. Linda Ardoino (you have the number) Read more

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We have a Sunjoy gazebo that we purchased a year ago from Ace Hardware. We really enjoy it. It is a very simple model and I have screwed it in to my deck. It is working fine but it is obvious the canopy will not last forever. Each time we put the canopy back on the pockets tear just a little more. Still works but I would expect another two years or so at most before we need to replace it. ... Read more

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For the lack of better words, this item is a heavy load of junk. My second replacement table top is falling apart again. After an investment of $1000+ on this item, below is the response I received from Sandy Chen with Sunjoy Customer Service: "As the table top is made of slate, the natural phenomenon can lead to the expansion , it doesn’t affect the usage. Thanks & Best regards Sandy Chen... Read more

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I purchased a gazebo L-6Z120PST-2L they told me to send pictures and a copy of the receipt to CSTEAM3@SUNJOYONLINE.COM I did this and I get a message can not send. Sun joy left me a message and repeated the Address twice I did it correctly what is the problem sonjoy Read more

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sent for a replacement main canopy last week L-GZ660PST got it and it doesn't fit its sewn wrong as you can see when looking at it called at least 12 times left messages want a replacement for the replacement but no one ever returns my calls in discussed and disappointed in there customer service and everytime i call im always 25 or 26 in line so i leave a message which no one returns my calls ... Read more

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