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Worst customer care I have ever experianced. I have been on the phone half a dozen times, over the course of 2 days, to get a manual to put together a gazebo. When I finally made it through the gaunlet of dropped calls, voice msgs, and being placed on hold, I've been greated by some really nice ladies, however, I'd rather deal with an *** who is competent at their job, then a polite ***. Twice I've been sent the wrong instructions, and I'm STILL... Read more

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Like the canopy but you cant shut the panels or screen if any breeze at all is happening or it will blow the curtains and flaps in on you and all over your table. Even a slight breeze makes sitting under it anoying if you use the netting...wouls be better if the pannels attached lower on the posts...

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I too am having a problem with my tabletop falling apart. I was told that I was supposed to bring the table in during the winter weather. There is nothing in the literature for the table that says this and the table is way too heavy to move. I bought this table at a Sam's Club in Erie,PA. If it wasn't made to withstand the winter it should not have been sold in the Northeast. So disappointed with Tammy in customer service who told me to... Read more

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I bought this Gazebo in 2013 and have had nothing but problems with the long and short bars. These are the bars that run horizontal and hold the support for the roof bars. The "welding" job to hold these bars to the post keeps breaking. I'm now on my third set of bars. I contacted Sunjoy and basically was told that they haven't had any other complaints. After 3 weeks of going nowhere they are issuing me a cheque for $100. I have had to replace... Read more

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Ordered a 2 tier replacement canopy from Drexel in Canada on May 9. I was sent the small part and waited for the large part. Nathan(the customer service rep in Canada) would not return calls nor reply to request for updates. I got in touch with Erica Brinker at the US customer service office and requested assistance. Erica was prompt to respond and emailed her contacts in Canada and China for assistance to expedite the large part. It arrived... Read more

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Mosquito netting order was taken by someone in Canada who sounded drunk. Couldn't repeat my credit card back to me, but confirmed it was in stock. told me it'll ship in a week. Called the Ohio number. Spoke to a rep, "Gisele" who informed me it was out of stock and b/o up to 6 weeks. She'd call me back. Never called back, so I did. Rudest person I ever spoke to in Ohio told me there was no Gisele working there. "Well you just ordered yesterday,... Read more

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I purchased a Sonoma 10X12 Gazebo #L-GZ815PST-1 from Big Lots against my better judgment. After unboxing, I discovered 2 defective parts and a considerable amount of hardware missing. Rather than boxing it up and returning it, I tested the Claims Department's ability to address the issues and respond accordingly. The best they are willing to do is send the items in 2 -4 weeks. 7/12/2016 - 8/09/12 To me this is unacceptable. Granted,... Read more

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Hello, About 10 years ago I purchased a lovely 10x10 gazebo from Home Depot. The mosquito netting was zippered onto the canopy...no hooks were used. This resulted in NO bugs entering the gazebo through the spaces which are left in between the hooks. Does Sunjoy make any 10x10 or 10x12 gazebos which do not use hooks for the mosquito netting? If not, I hope this is a feature that will be offered in the future since it does provide the best... Read more

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Would like dimensions to construct hold down pads for a "royal hardtop Gazabo" Item# L-GZO66PST. The Instruction booklet does not give even the simplest of dimensions. k k k k k k k k k k k k k k k k k k k k k k k kkkkk k k k k k k k k k k k k k kk k k k k k k k k kkk k k k k k kk k k kkkk k k k kk k k kkkk k k k k k kkkkkk k k k kkk kk kk k k k k kk k k kk k k kkk k k k kk kkk k kk kk k k k k k k kk k kk k k kk k k k kk k k k k kk k k k k... Read more

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I received My new canopy for my 10Foot by 10Foot Gazebo and after a couple of hours of trying to install it I went online to see what I'm doing wrong as it simply will not fit. I found lots of customer complaints about basic shipping and ordering issues mostly telling me not to waist my time with their support. I then found a Utube video that someone posted showing a trouble shooting tip for extra tight fit that could happen. although it did not... Read more

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